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Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)

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Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)
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22 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Start your review of Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)
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Raeford, North Carolina
Reviewed 2 weeks ago via mobile

There are a myriad of problems at this location. I was greeted by 3 staff members when I arrived; one was the manager but none could help me get my reserved room. I arrived about 2:30 PM which is early and was told they didn't have a room. When I said I had a reservation the manager quickly walked up...

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Helpful?
Thank BlueThunder91
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

BlueThunder91; I'm truly sorry we failed to provide you with the service you deserved. We had several NAVY & Army groups sharing guestrooms, the second occupant registers on the second or third day so we just have to collect their signature and hand a key. This is why the NAVY Sailor checked in before you. I do apologize for the...

Bowie, Maryland
Reviewed 6 February 2017 via mobile

Location and rates are outstanding. If you qualify through military service consider staying here. Decent breakfast and close to px and commissary. Cheapest gas around. They don't provide service on weekends but not a problem. Pool is nice and they have towels at the desk. Staff was great. Spent 8 nights there. A great place to stay.

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Helpful?
1Thank Michael C
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Thank you Michael for your great review! It was very pleasing to read your comments but specially when you referred to our Staff. We are very passionate and committed to make our guest's stay a memorable one. I agree the location is a great convenience, walking distance from the PX & Commissary but also close to Old San Juan and...

delaware
Reviewed 18 January 2017

Following a cruise, we needed a place to nest for two nights. I originally wanted to stay at Courtyard Marriott, Isla Verde but decided to save a lot of money with the Army base hotel. As we disembarked early, we killed a little time and went to IHG Army Hotel. I am a high-points member of Marriott and Hilton and...

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Helpful?
1Thank bahiadreaming
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Thank you for taking of your time to share your hotel review and alerting us on areas that needs attention. You mentioned: 1. phone rang at random times - we're looking into it and it will be corrected immediately; 2. roof leaks after rain - the roof is scheduled to be replace this year; 3. ants - we do spray...

Germany
Reviewed 8 January 2017

You must be an ID Card holder to stay here. I am a retiree living in Germany & chose this Lodge to spend a few days on post before my flight back. The PX is practically almost across the street & there is a shopette nearby. I had a rental car & it made it easy to visit family, hit...

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Helpful?
1Thank donbacardi
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Thank you for choosing our hotel for your lodging needs and for taking the time to share your review. The hotel location is very convenient as it is at a walking distance from various places, close to main shopping centers and the Bacardi Rum Factory. The ID CARD is not needed to stay at the hotel but to access the...

Greenville, South Carolina
Reviewed 26 December 2016

Friendly staff. Free hot breakfast was good. I stayed in two different rooms on the first floor, one in the main hotel building and another in the separate building. Both were unbearable to breathe in. There was a really bad mold/mildew odor that just wouldn't go away. We blasted the air conditioner, sprayed all kinds of room deodorizers but to...

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Helpful?
1Thank Mary W
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Dear Mary W., Thank you for your review and for staying at Holiday Inn Express at Ft Buchanan. We appreciate your feedback. Please allow me to offer my apologies for the strong humidity smell in the room. This past month we've experienced an increase in rainfall therefore, causing a significant increase in the humidity levels than even we are accustomed...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 30 November 2016

After our getaway in PR I stay one night here with the family. I love it its a great hotel. The facilities are very clean and the free breakfast. We avoid the long travel to the airport and the service is great.

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Thank fernandoquinones67
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. If you're traveling to our area gain soon, don't hesitate to call us!

Reviewed 15 September 2016 via mobile

Most pleasant staff I have ever encountered. Very professional, friendly, helpful and accommodating. Epitome of customer service. The rooms were nice, the grounds were well maintained, a little more attention could be given to the swimming pool.

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Helpful?
2Thank Cynthia M
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Dear Guest, Thank you for a wonderful review; we really appreciate your comments regarding our customer service. I am very pleased to hear that our staff made your stay enjoyable. Our Team Members take their roles in our industry very seriously, striving every day to provide outstanding quality customer service which our guests deserve. Thank you again, and we look...

Reviewed 10 August 2016 via mobile

Well i had a getaway weekend here with the family again..i love it its a great hotel. The facilities are very clean and the free breakfast minnie buffet is wonderful.the attention the security...you have everthing there food supermarket store. Ohh wow. I highly recommended its an army base.. The rooms are very comfortable...it has a pool and it is nice..

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1Thank Doris O
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Thank you Doris O. for posting a review! I'm happy to hear that you came back to this property and enjoyed your stay with us! I have shared your praises with the Housekeeping and F&B Staff. We hope to welcome you and your family back to the hotel in the near future for another awesome weekend!

Fargo, North Dakota
Reviewed 18 May 2016

We stayed there twice during our trip to PR. On the first night we were thrilled to have a room in the Caribbean that didn't reek of mildew. We weren't so lucky the 2nd time even though the room was next to the first. After we put the t-stat back up to 70ish and put up an air freshener the...

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Helpful?
3Thank PFC S
ElCaneyLodge, General Manager at Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel), responded to this review

Thank you for your 4 Star review and for choosing our hotel! I apologize for the mildew smell in the room during your second stay. The rooms' air conditioning unit have a dehumidifier feature that needs to be ON at all times in order to maintain low humidity levels and therefore prevent the smell. We continually try to do our...

Daytona Beach
Reviewed 2 February 2016

I booked this hotel via the IHG Army Hotels website with no problems, and I was pleased with the rates for the 2 nights we stayed. The only bad thing about the website is its "broken" Email Link: When I realized a flight change would bring us in after midnight, I tried to notify the hotel of our late arrival...

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2Thank ScoobaDoo96

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Near Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
Official Description (provided by the hotel)
Our facility is composed of 4 buildings with a total of 73 rooms; non smoking studio featuring one or two queen size beds, private bathroom, high speed internet, work desk, cable TV & DVD player, fridge, microwave, coffee maker, iron & ironing board and hair dryer. ... more   less 

Additional Information about Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel)

Address: Building 678, Depot Road, Fort Buchanan, Guaynabo 00934, Puerto Rico (Formerly IHG Army Hotels El Caney Lodge)
Region: Caribbean > Puerto Rico > Guaynabo
Price Range: $138 - $272 (Based on Average Rates for a Standard Room)
Number of rooms: 73
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel) staff and other travellers.
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Questions? Get answers from Holiday Inn Express El Caney Lodge on Fort Buchanan (An IHG Army Hotel) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View facing the PX area.”
 of 5 bubbles donbacardi, 8 Jan 2017 | Read review
“East rooms are quiet at night”
 of 5 bubbles fernandoquinones67, 29 Nov 2016 | Read review
“All rooms are basically the same, however we stayed at the main building as that is where the breakfast area is and in Puerto Rico rains almost everyday, thus the convenience of not having to go during a rain storm.”
 of 5 bubbles ColR06, 18 Jan 2015 | Read review
“The closer to the main building the better the wifi works”
 of 5 bubbles Mario1986, 4 Aug 2014 | Read review
“For military/veterans, I would highly recommend this location. It is operated by the Holiday Inn Group. We were on the first floor by the pool, very close.”
 of 5 bubbles Vannie44, 12 Apr 2014 | Read review
5 of 5