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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Plas Hyfryd, a small privately owned 3 star hotel, is situated in Narberth, in the heart of Pembrokeshire and only a short distance from the seaside towns of Tenby and Saundersfoot. Being central within the county, Hotel Plas Hyfryd is superbly located to take a peaceful 'away from it all' break. Little is known of the Hotel's history, Thomas Thomas, a retired surgeon, built 'Belmore House' and lived here until 1829. The house was designed by James Hughes, who was responsible for much of the development in Narberth. The name 'Plas Hyfryd' translates to the English 'lovely palace', and when you enter the front entrance and are greeted with the palatial staircase, it is easy to see why. We have fifteen en-suite rooms, including family rooms and executive suites and a stylish restaurant with an excellent menu by one of Pembrokeshire's most renowned chefs. Our function suite has all the modern facilities and comfort you would require whether you are planning a wedding, family celebration, business conference, team building event or training day. We hope that we will have the pleasure of welcoming you as a guest at the Hotel Plas Hyfryd. Our team are committed to a friendly, personal and professional service and look forward to extending a special Pembrokeshire welcome!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to VisitWales.
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
Moorfield Road, Narberth SA67 7AB Wales
Plas Hyfryd Country Hotel
577 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Plas Hyfryd Country Hotel is celebrated for its amenities, with guests often mentioning the venue's upkeep, delectable cuisine, and cozy accommodations, despite some suggestions for enhancements. The hotel's cleanliness stands out, with spotless rooms and facilities consistently commended. While the rooms receive mixed reviews, with concerns about noise and the need for updates, many travelers commend their overall comfort and cleanliness.
The hotel's location is frequently praised for its convenient proximity to the town and scenic setting. Service and value elicit varied responses, with commendations for the staff's friendliness and criticisms regarding breakfast service.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Plas Hyfryd Country Hotel is a small to medium size hotel in a great location for exploring Pembrokeshire and Carmarthenshire, in easy access of the A40 and all coasts are within an easy drive.
The hotel is set in a grand, immaculately decorated and furnished old house two minutes walk from the town centre. The staff are welcoming, friendly and attentive. There is enough free car parking, though I imagine only just so in very busy times. The small but lovely gardens are well kept and there is a very pleasant outdoor dining area at the front of the hotel.
The food is really excellent. we enjoyed breakfast daily and particularly enjoyed the variety with full traditional, kippers, smoked salmon and scrambled eggs or Welsh Rarebit and vegetarian options. My wife is Coeliac and was well catered for without any issues. We also enjoyed dinner in three evenings and the food was consistently top quality, well cooked and presented.
Our room, like the hotel, was spotlessly clean and effective Covid precautions were in place and implemented. The bathroom had a really great shower, though no bath. The beds were comfortable and a good size. We had the need to request a few small favours, such as freezing cool box blocks for us and finding a box for some gifts we had bought and we were accommodated with a smile, which was much appreciated.
The only negative that we found was that the room did not have a wardrobe or effective place to hang clothes, other than some wall hooks. Though this is probably ok for guests spending one or two nights, for those staying longer it is a real problem to keep clothes presentable. My suggestion to the hotel is to remove one of the two chairs, which were rarely used and use the space to fit a small wardrobe. I am sure that guests would prefer to keep their clothes decent than to have a sit in a chair, especially when there is a window seat in addition to the two chairs.
In summary, we have stayed in hundreds of hotels in more than 50 countries , giving us an idea of what is a good standard. I enjoyed my stay at Plas Hyfryd Country Hotel very much and though not everything was perfect, things were corrected and compensated speedily and with a smile. A very good, value for money hotel that has been placed on our revisit list, certainly recommended.
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Date of stay: June 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Smith, General Manager at Plas Hyfryd Country Hotel
Responded 3 Jul 2021
Thank you for your incredibly kind review, we are so glad you enjoyed your stay with us. It was lovely chatting with you and I hope we will see you again, Best wishes
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Having stayed here on prior occasions and always found things to be of a high standard iam bereft to write something in a negative review. The hotel does well at providing good accommodation in side an old building, the rooms are a little tired and some lack space. The thing that has been apparent on our last two visits is the standard of the breakfast, the table is pre laid with lots of quality jam and honey pots possibly about 6-8 pots and you are given one slice of cheap supermarket bread. The bacon and sausage are lovely when cooked properly, the coffee is not too clever either. In general a great place but attention to detail is required at the breakfast meal.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 28 Jan 2024
Thank you for your review. Our Head Chef has noted your feedback. We look forward to welcoming you back in the future.
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Plas Hyfryd has a very good location walking distance to Narberth Main Street and a short drive to Tenby and Saundersfoot. Hotel was very clean and comfortable, staff very welcoming. Food was also delicious. We would happily return and would highly recommend this hotel.
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice looking Hotel with a lovely outside area. We booked the last room available at short notice. Room was very very hot as it was on the ground floor didn’t feel we could leave the windows open over night for security reasons this made it impossibly hot. Bed not very comfortable. We could hear every movement from the room above I mean everything even when going to the toilet !! The staff were back & forth smoking outside which then came through the window which was unpleasant. We did think okay we had the last room so this maybe the worse room in the hotel this can happen when you leave it late to book. The breakfast looked great on the menu but choice wasn’t very healthy no porridge which is a basic. We ordered poached egg on toast which was awful cheap bread and was wet & soggy making it inedible. Asked for the thick granary toast which was on the menu but was told we don’t have it. Some guest had the cooked breakfast they like us wait a long time for it to finally arrive. The service and food offered was poor which is a shame especially as we have had food in the evening at The Plas on several occasions whilst staying in the area in the past, this had been of a good quality & standard which was why we opted to actually stay the night on this occasion The staff serving the breakfast were pleasant but really didn’t seem to know anything about what was available and also failed to bring items which were ordered. Would we stay again ? possibly if we had a room which was quieter without the over head creaking floor etc 🙃 Probably would not bother with the breakfast would go else where as there are some very nice food establishment offering great value breakfast with quality toast and healthier options which is a pity
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Plenty of parking nice decor in dining areas and outside sitting area
You can walk into Narbeth...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 20 Aug 2024
Thank you for the feedback. we have changed our breakfast menu now, we are offering new healthy options such as Smashed Avocado and poached eggs on Sourdough toast. We would love to have you stay again, If you do choose to stay again please mention you didn't enjoy the ground floor room and we will do our best to accommodate this. all of your feedback has been noted and we will do our best to improve on these! Many Thanks, The Plashyfryd Team
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Ah! the dear old Plas, a stalwart of the vibrant Narbeth scene for many a year, beloved for it’s Sunday lunches, it’s celebrations of local births , marriages and passings. Many a time I have enjoyed mounting the impressive front stair case to a large airy bedroom over looking the village green.
But not this time! after checking in, as I was anticipating the front stairs, the lady with the key summoned me ‘this way’ and turning our backs to that great front staircase, we moved through the bar, around the back past the loo’s, some storerooms and the kitchen door, yes - the secret ‘Travelling salesman’ garret!’
No fine staircase for me ( although allegedly there is a route ) oh no, we reached a narrow, by comparison, somewhat mean, staicase, the carpet slightly soiled with wear and climbed until reached the top and room 15.Just as the front lobby is all classical hues with the rooms reflecting this, room 15 was very ‘Dunelm, end of sale bargain’ - check the medley of aubergine scatter cushions, the matching side lamps screaming 1980’s mid terrace chic, and the matching bedside tables that bore the patina of previous tea and coffee cups. The bathroom, sadly dated - fore grounding the cracked wash bowl!
Comfort enough it was, the bed was very comfortable, the TV worked, the shower was hot, the window creaked open to give view over the roof tops of Narbeth . The breakfast, always seen as treat had again slightly lost it’s former glory - my plate dominated by half a luke warm beef steak tomato that was neither, fish nor fowl, not quite raw, really not roasted, the thick cut ‘bloomer’ toast, was disappointingly a piece of sliced white bread ( now there is a brand new bakery on the High Street) the butter, 3 miserly knife cut tri angles straight from the fridge !, the sausage tepid. To conclude on a bright note, the ample amount of smoked back bacon was delicious !
Would I return, of course! the Plas has a place deep in our family history - this stay didn’t quite hit former glories, and I will try I book a room at the front, by booking directly with the Plas, rather than through an agent - Booking.com in this instance, and maybe in this there is a lesson for me! Hope to see you soon Plas !
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Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 20 Aug 2024
So Sorry to hear your stay wasn't your usual standard. For your next stay we would recommend phoning the hotel so that we can put you into a different room and describe each room to you including the view from the window, this will help you to get a room at the front of our hotel. We are slowly going around the rooms and replacing the bathrooms. Thank you for the feedback on the breakfast. After a handful of complaints about the tomatoes we have decided to change over to cherry vine tomatoes. We do hope your next stay is an improvement and would love to have you back again soon. Many thanks, The Plashyfryd Team
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The hotel has had money spent on it and is well decorated and kitted out. Handily placed for the town. However, all is ruined by the staff not being properly trained, no one supervising and no one caring at all. We booked a suite for two nights for my birthday. Several hooks were missing form the curtains which were having off the rail as a result. The cold tap in the wash basin had no star supply so we reported both these things when we went down to dinner and asked for extra bottled water and two extra glasses so that we could clean our teeth. We were told that these would be delivered to our room and the curtains fixed the next day. neither happened and my husband had to go back to reception to ask for the water again. The next morning he opened the curtains and discovered a pair of black lacy knickers behind one of them. This too was reported and the maid was told to give our room a good clean. She hoovered the floor but left the crumbs on my bedside table. On the morning we left, our coffees and juice arrived promptly but then we waited nearly half an hour for my porridge which came without a spoon which I then requested and in the end had to go to reception to ask for again. Our cooked food took another age to come so we were 30 minutes late leaving. No one asked if we had enjoyed our stay and it was obvious they just wanted us out.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 22 Oct 2023
Thank you for your feedback. We are sorry to hear your personnel experience was not a good one. The curtains and pole had to be removed and new ones fitted as they had been ripped from their rings. The water supply to just the sink, is a large scale job that requires floor boards removing and new pipe work, is in the process of being replaced. I have asked our Head Chef to investigate the situation with your breakfast.
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This hotel held the funeral reception for our beloved cousin.
The venue is well kept with lots of character with good outdoor seating and wheelchair accessibility,. The interior of the building is tastefully decorated and comfortable, very clean and well presented.
Our stay was for two nights which included a breakfast. The food was delicious and excellent value for money there was a variety of foods to eat, literally something for everybody.
We also enjoyed our evening meal at the hotel and once again we weren’t disappointed. Good variety of meals to choose from the menu which catered for vegetarians vegans along with the traditional meat eaters. All the produce was of good quality cooked to perfection and plenty of it. The bedrooms are a generous size comfortable beds decent bedding and lovely decor. The rooms are with central heating.
The staff at the hotel couldn’t do enough for you they were friendly, helpful and professional.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip:The hotel has no lifts and only one disabled room
On the ground floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 19 Jan 2024
Thank you for taking the time to leave us a lovely review. We hope to see you in the future in happier circumstances.
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I was impressed with this hotel from the moment we pulled into the car park, there was amble parking available including electric charging spaces. The hotel it’s self was very vintage with beautiful architecture and staircase. The welcome from the staff was fab and the rooms had lots of space with tea/coffee available. And hair dryers. We booked bed and breakfast and it was well worth the money. I would stay here again. The location to local pubs and restaurants is within walking distance.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 30 Aug 2023
Thank you for taking the time to leave 'The Plas' a glowing review. Hope to see you soon.
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We booked accommodation (twin-bedded room) & breakfast at this well positioned country house hotel. The Reception/dining/public rooms were all of a good standard and all had been attractively modernised. All the staff were polite & helpful; the person on reception was particularly so. Breakfast was excellent in quantity & quality with a large choice of food There was spacious parking too and a really modern and attractive patio area. There were Tesla chargers in the parking area and as I have a Tesla electric car with free charging I didn't expect to be charged for using them; yet I was! The bedroom was the big disappointment; old fashioned, much too small for a twin-bedded room, and remarkably, NO wardrobe or chest of drawers! The bathroom had had some modernisation, but the shower cubicle was tiny, and the towel radiator didn't work properly. There was no housekeeping on 25th December and, if I hadn't specifically asked, there wouldn't have been any on 26th. Much to our surprise and disgust we were told that there was no housekeeping on bank holidays, which is totally unacceptable! The TV, although flat screen, was small, old and not pleasant to watch. However, the beds were comfortable, and the bedroom itself was well heated. The hotel was scrupulously clean throughout.
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at the hotel, quite late in the day, and were greeted by reception as if we were long lost friends, and made so welcome. Our room was beautifully equipped and decorated, and the bed more than comfortable. Our first night's stay we had a delightful meal, where the dinner was cooked quite delightfully, with the vegetables freshly cooked, and none of your sloppy overcooked or damp extras. Breakfast on both mornings a delight, perfect poached eggs - how did the chef manage that? vegetarian food amply available. All together a delight to visit, and we'll be back. Staff were more than helpful.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma E, Guest Services / Front Office at Plas Hyfryd Country Hotel
Responded 25 May 2023
Thank you so much for your wonderful feedback. We hope to see you soon.
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Dear Janet,
Thank you for your message. We do indeed have a room on the ground floor that is fully accessible for guests in wheelchairs. It has a king size electric bed that is lower to the floor than standard beds and a wet room style bathroom. Yes the doors are wide enough for electric wheelchairs.
If you decide to make a booking please ensure you request room 10 at the time of booking.
We look forward to hearing from you,
Kind regards
Nicole
There are more places to choose from in the Narberth area.
PRICE RANGE
S$198 - S$249 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomWalesPembrokeshireNarberth
NUMBER OF ROOMS
15
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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