Yufuin Gettouan

Yufuin Gettouan

295-2 Yufuincho Kawakami, Yufu 879-5102 Oita Prefecture
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Avg. S$350 /night, 10/10 - 10/11
S$505
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S$315
per night

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About

4.5
#10 of 112 onsen ryokans in Yufu
3.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
3.8 of 5 bubbles
Value

See why so many travellers make Yufuin Gettouan their onsen ryokan of choice when visiting Yufu. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travellers like you.

Given the close proximity of popular landmarks, such as Yufuin Area (1.3 mi) and Yunotsubo Kaido (1.3 mi), guests of Yufuin Gettouan can easily experience some of Yufu's most well known attractions.

As your “home away from home,” the onsen ryokan rooms offer a minibar, air conditioning, and a refrigerator, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, a concierge, and a gift shop while staying at Yufuin Gettouan. In addition, Yufuin Gettouan offers a lounge, which will help make your Yufu trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While visiting Yufu, you may want to try some ramen at one of the nearby restaurants, such as Local Chicken Ramen Fukusuke.

If you’re looking for something to do, Artegio (1.1 mi) and Kirishitan Bochi (0.7 mi) are a nice way to spend some time, and they are all within walking distance of Yufuin Gettouan.

At Yufuin Gettouan, your comfort and satisfaction come first, and they look forward to welcoming you to Yufu.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Free shuttle or taxi services
Hot spring bath
Baggage storage
Concierge
Parking
Wifi
Restaurant
Breakfast available
Shuttle bus service
Massage
Open-air bath
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Room features
Air conditioning
Housekeeping
Safe
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, Chinese, Japanese, Korean

Location

295-2 Yufuincho Kawakami, Yufu 879-5102 Oita Prefecture
Name/address in local language
148Reviews9Q+A9Room tips
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Detailed Reviews
LuckySevenN wrote a review Jun 2019
Hong Kong, China
4.0 of 5 bubbles
This good hotel was referred by my friend.

Overall, this hotel is very impressive. Great arrival experience, good product and facility.

But all these good experience and impression was blown up by one staff.

A very arrogant staff was not friendly and all answers were given by him was not customer oriented at all. A bit disappointed!!!

Not sure if I want to come back again.
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Date of stay: June 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yensama wrote a review Mar 2017
Alaska
4.0 of 5 bubbles
--pros--
We booked the most expensive rooms($800) and the staff that personally took care us did a very good job(Irina-san). We booked 3 rooms, the rooms are basically small houses. The photos you see on the webs make it look bigger than the actual thing, but it is still plenty of space. They separate standard booking and more expensive booking, with the latter getting more use of facility and better service.

Lots of heating systems in the house. The Ryokan is located slightly up in the mountain, so there is really nothing to walk around. Food was kaiseki type. It was fairly good, not great but it was better than we expected.

After 3 days of stay I have a feeling that this place is very good if you book a luxury type plan. The stuff/service that you get from it is very good, but the standard facilities/service feel very normal to not worth. I would return to this place with top luxury reservation, but absolutely not revisit with standard reservation.

--cons--
I would have given this place a 5/5, and recommend it to others if not for the disgustingly obnoxious communication before visit. It was one of the worst experience. Contacting them took forever to get a reply, then with reply that dont give you any answer(dont know why some Japan hotels do this). When I made reservations, they had my booking agent called me to ask for our details. I told them I would let them know once our schedule is confirmed, but they did it once again anyway… I found it frustrating that they could demand our details but we could barely get an email reply from them.

I can speak Japanese, so I switch to Japanese and got a better result. But even so the replies took days and unclear. I almost cancel the reservation just because of this. I mean contacting them is this bad, how will the actual thing be? After long hard consideration I gave them a try anyway. Eventually things seemed to settled, all questions got answered. Everything seemed to fine until 1 day before we travel, our Agent called again asking for our details!? I was speechless. I called them and told them to talk to the staff I had been contacting. Until the very last minute they didnt seem to get a hold of our info, even though I had told them multiple times. It was the worst pre-experience of an accommodation visit I ever had.

They say they can arrange pick up from Yufuin station, but dont count on it. They try to arrange it to fit their schedules and not yours.

Standard accommodation feels mediocre, I recommend booking luxury type only, anything below is not worth it.
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Date of stay: March 2017
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Standard accommodation feels mediocre, I recommend booking luxury type only, anything below is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CBangkok wrote a review Apr 2012
Bangkok, Thailand
5.0 of 5 bubbles
It's our second time there at Gettouan. The level of service was even better than the first time.
1. The pick-up service. The hotel has the pick up service from the Yufuin train station. They came with private van to pick us up with a super-polite driver whom speak little english.
2. Check-in. The staffs were very polite since we stepped out of the van.
3. The rooms. We booked 2 rooms for our family and both rooms were very well prepared in every aspect. The staff who showed us the room was very polite and tried to fulfill every request we made. The onsen itself was very good and gave us relax feelings.
4. The food. The food was well prepared and served in a japanese course or Kaiseiki. The freshness of the food was incomparable. The flavor was also memorable.

I'd highly recommend anyone who are willing to pay to stay at this onsen-resort. You'd not regret it.
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Date of stay: March 2012
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
dantogin wrote a review Dec 2023
2.0 of 5 bubbles
The inn's selling point is that it has a total of 18 detached guest rooms on a vast site of 10,000 tsubo (approx. 33,000 m2). All of the rooms have an open-air bath, but for better or worse, it was more of a "we just made the detached open-air baths for the sake of appearance."

People who are not used to traveling or foreign tourists visiting Japan may be attracted by the location and atmosphere of the inn, but for those who are a little more experienced, I got the strong impression that it was a half-baked inn, contrary to the selling point.

Despite the large site and good location, most of the standard detached buildings are built tightly together in one place, surrounded on all sides by wooden fences, plants, and walkways, with a layout like a row of single-story detached houses.
The distance between the detached buildings is narrow, and the walkways and detached buildings are built in a small space close to each other, so when you walk down the walkway in front of the detached buildings, you can hear the voices of people bathing in the open-air baths attached to their rooms. Surprisingly, there was even a detached building that was surrounded by walkways on all four sides, and the layout lacked consideration for privacy.

The open-air bath attached to the special room was also terrible.

The open-air bath attached to the room was only in name; it was built under the eaves, with no decent plants, pebbles rolling around in front of it, and was surprisingly small.
It was only the size of a unit bath that could fit one adult, so it was not even possible for the whole family to soak in the bath together. There was no place to pour yourself over yourself or wash, so if you wanted to wash, you had to go back into the indoor bath first.
I have stayed in many rooms with open-air baths before, but I have never seen such a low-quality open-air bath attached to the room at a hotel in this price range.
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Google
Date of stay: March 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: リーズナブルな客室エリアは、プライバシーが考慮されていません。 特別室タイプの露天風呂は、とても5万の宿泊費に値しません
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yone u wrote a review May 2024
Tokyo Prefecture, Japan
1.0 of 5 bubbles
All the rooms at this inn are detached, but I don't think they're particularly good.

Inexperienced travelers and foreign tourists visiting Japan may be attracted by the location and scenery of the inn, but experienced travelers will feel that it's just a formality.

The standard main building detached rooms are very cramped, and the voices and sounds of people in the open-air bath can be heard in the corridor outside, so privacy is not guaranteed. I was surprised to see that there were even rooms surrounded by corridors on all sides.

The special rooms in the annex are quiet and peaceful, but the open-air bath attached to the room is as small as a dog washing area. What's the point of neglecting your favorite hot spring when you're in a great hot spring resort?
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Google
Date of stay: September 2023
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: 訪日観光客が、日本的な雰囲気を楽しむには良いのかも。私は、二度と泊まる気はありません。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan15OnTheGo wrote a review Dec 2016
Singapore, Singapore
2.0 of 5 bubbles
I've visited many ryokans over the years and have had pleasant stays and service staff all along. Until I got to Gettouan. What should have been a pleasant stay started really badly with a poor service staff. She was a 30ish and greeted us on arrival and helped check us in. I needed to call a bus company to make a booking and asked if she could help make the call and booking as I could not speak Japanese. To my amazement, she said guests usually do this themselves and she can't help. Unbelievable! I was stunned and frankly was lost for words! What the ... The situation was salvaged by another staff nearby who apologised immediately said she would do it for me.
Later on as she introduced the room to us, she was curt and matter of fact. She asked whether we spoke Mandarin. I'm not sure why as she spoke English with us all the time up to then. I think she's racist.
This poor start spoilt what should have been a lovely stay. Gettouan is pretty. Thankfully we did not have her serving us dinner or breakfast.
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Date of stay: December 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: There are areas of ryokan restricted to guests staying only in more expensive rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlobalCitizen2 wrote a review Apr 2018
Racine, Wisconsin
5.0 of 5 bubbles
We wanted to visit Yufuin, but decided we'd be happier staying away from the tourist crowds and so we found our way to Gettouan. We were glad we did! By day Yufuin is a wonderful little upmarket tourist town with many nice shops, but crowds swell as coach buses begin arriving mid-morning. Gettouan sits about 2/3 of the way up a hillside outside of town, around 7 minutes by car and 25 on foot. With only a few neighbors, set among mountain forests and streams, it is a great place to leave the crowds down below behind. On arrival a pick-up by the station may be arranged and every morning free rides into town are usually available, but you will need to manage the return trip back up to the inn yourself.

Gettouan is a luxury Japanese onsen ryokan in all the most traditional senses. Guest rooms are a series of detached traditional wooden bungalows. Upon check-in you will be greeted, offered tea, and initiated to the property after you have provided your details. Upon passing through the front desk/reception/bar/gift shop area, you are guided to your room/bungalow. The property is divided into a standard area with 12 bungalows and a deluxe adults-only area with 6 bungalows (4 of 6 sit adjacent to a stream). As you pass through the standard area you may sense that these bungalows are a little closer together, and you can see there is a public lounge, larger public onsen, and a shared dining room. While crossing bridges, rounding corners, and descending stairs you make your way into the deluxe side where guests have private dining, private mid-size onsen baths, and a little more space between neighbors. All 18 bungalows have personal in-room onsen baths.

We stayed on the deluxe side (peace and quiet was one of our goals, the munchkins on the other side seemed unlikely to foster it). Gourmet kaiseki cuisine may not be for everybody, but for those who do enjoy it, these were probably the best dinners and breakfasts we've had in years, maybe ever. The chef here is special. Each dinner lasted about 2 hours. The coffee bar and all the complimentary beverages in the room refrigerator were appreciated too.

The hotel attempted to pair us up with their best English speaking staff whenever possible. Keep in mind they also host European guests, and in recent years Chinese and Korean clientele have become the dominant tourist groups all over Kyushu. The server staff was excellent. So were the "ninja" housekeepers. You never saw them, but the room was cleaned, futons rolled or unrolled, shoes put away, and luggage moved.

The place is not perfect. Our room's WiFi went on the fritz the second day, a wooden counter had water damage, and my sandals hurt to walk in. Perhaps traditional food and buildings are not your cup of tea? For us, this wonderful traditional structure of wood, paper and tatami mats with kotatsu and hot spring fed bath, all sitting along an adjacent gurgling stream and peering into a forest overwhelmed our senses and sensibilities. Further consider the superb food and caring service. Any blemishes were pretty much washed away by the contentment from a natural setting, rich traditional cultural atmosphere, out of this world cuisine, and pampering service. We all need a little luxury sometimes, Gettouan fixed us up!
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Date of stay: March 2018
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: If available and it suits your budget, go deluxe with a room along the stream, we loved Syoukin-tie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
runningintoemptiness wrote a review Mar 2018
New York City, New York
2.0 of 5 bubbles
I read the reviews from the tripadvisor website carefully and made a reservation to stay for one night in March, 2018. I enjoyed their excellent meals and appreciated friendliness from their staff. However, I expected a lot more from this place as it was over $550 per night. First of all, this Ryokan separates their customers into two groups: standard lodging VS premium lodging. If you are staying in standard, which I did, you won’t be allowed even to walk in their premium lodging area which is the half of their ryokan. Another problem was that there wasn’t enough public space other than a small hut area for coffee. At night, there is no place to walk around as it is situated in a remote place. Third, I called about four times to arrange to be picked up on the morning of my checkin date. But the phone line was always busy. I had to take a taxi instead. Unlike other similarly priced Ryokans in Yufuin, I have never received any email from them before my arrival although I booked it from their website. Hence, I couldn’t send an email to notify my dietary prefernce or request to be picked up from the station. Fourth, I could hear noise coming from my neighbors at night. Although it has only 18 units, it is surprisingly close to each other. Fifth, there was no humidifier inside the room, making it hard to sleep in dry air. Many Japanese ryokans and hotels do have a nice humidifier combined with air cleaning function. Last but not least, the overall feeling of this Ryokan is old and dated. This could be a good thing for some people. But for me, it meant that the room is cold, dark and old. Their website photos are beautiful and even poetic. But the actual experience didn’t live up to their image, except their foods. I am writing this with the hope that they could improve, especially their two class system of segregation.
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TS Liang wrote a review Sept 2014
Singapore, Singapore
5.0 of 5 bubbles
Yufuin is a town nestled in the valley overlooked by Mt Yufu. A fairly open valley, it is ringed by 2000m thickly forested mountains and is a picture perfect town in Eastern Kyushu.
There are a great many places to stay in Yufuin as people come from all over Japan for their hot springs.
Yufuin Gettoan is a deluxe ryokan with large rooms, tip top modern amenities with traditional construction of the buildings.
Some rooms come with private onsens.
We had a deluxe room (Room name Kouhou-an) with a split living and sleeping room. It had a small private garden, a veranda, all naturally screened with trees and shrubs, and looking into the flowing forest and a nearby mountain side. A private onsen completed the room. This was big enough for two which is not often the case with a private onsen.
But the special feature that makes this ryokan fabulous are two "family" onsens, located about 20m from our room. It is first-come-first-served basis for use and who gets it can lock it for private usage. Imagine an outdoor onsen that is 8 by 5 meters in size which you can call your own! Located by a fast flowing river, it was one of my best onsen experiences!
Food in this ryokan was just as fabulous as the onsen experience.
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Date of stay: September 2014
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Kouhou-An is the name of our room. There is a very nice food street in town nearby that serves as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theovanightsensation wrote a review Nov 2013
Akashi-shi, Hyogo, Japan
5.0 of 5 bubbles
We stayed in the deluxe wing for one night and it was fantastic. The accommodation was excellent, the location was secluded and quiet in the mountains above the town. However, the highlight of the stay was definitely the food. One of the best Kaiseki meals I've ever had.
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Date of stay: November 2013
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: If you can, try to book a room in the special wing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham E asked a question Jan 2020
Hong Kong, China1 contribution
Please advise your email address. Thank you.
yensama asked a question Nov 2016
Alaska69 contributions42 helpful votes
Is there any way to contact the Hotel via Email?
Answer from Sylvain L
Blotzheim, France
Hello, This is the email address we have used after our visit. They are pretty fast for replying. info@gettouan. com We enjoyed a lot our stay there. Hope you will too. Best Regards
Answer from Ayql28
Singapore456 contributions137 helpful votes
From Fukouka airport go to Hakata train station. From there take the train to Yufuin. The ryokan will arrange for pickup at Yufuin train station. Hope this helps. I can't add HTML or website links to the answer so can't post the email address.
GlobalCitizen2 wrote a tip Apr 2018
Racine, Wisconsin100 contributions100 helpful votes
5.0 of 5 bubbles
"If available and it suits your budget, go deluxe with a room along the stream, we loved Syoukin-tie"
Read full review
deniskan wrote a tip Sept 2017
Hong Kong, China267 contributions74 helpful votes
5.0 of 5 bubbles
"Very good as a romantic trip"
Read full review
yensama wrote a tip Mar 2017
Alaska69 contributions42 helpful votes
4.0 of 5 bubbles
"Standard accommodation feels mediocre, I recommend booking luxury type only, anything below is not worth it."
Read full review
Dan15OnTheGo wrote a tip Dec 2016
Singapore, Singapore11 contributions28 helpful votes
2.0 of 5 bubbles
"There are areas of ryokan restricted to guests staying only in more expensive rooms."
Read full review
Sylvain68730 wrote a tip Sept 2016
Blotzheim, France88 contributions33 helpful votes
5.0 of 5 bubbles
"you sleep in a bungalow, so all are good."
Read full review
Not the right property for you?
There are more places to choose from in the Yufu area.
PRICE RANGE
S$393 - S$514 (Based on Average Rates for a Standard Room)
LOCATION
JapanKyushuOita PrefectureYufuYufuin Station
NUMBER OF ROOMS
15
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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YUFUIN GETTOUAN: See 38 Reviews, Price Comparison and 293 Photos (Yufu, Japan)

Frequently Asked Questions about Yufuin Gettouan
Which popular attractions are close to Yufuin Gettouan?
Nearby attractions include Mt. Yufu (2.3 km), Yufuin Area (2.0 km), and Lake Kinrin (2.3 km).
What are some of the property amenities at Yufuin Gettouan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Yufuin Gettouan?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Yufuin Gettouan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Yufuin Gettouan?
Yes, free parking is available to guests.
What are some restaurants close to Yufuin Gettouan?
Conveniently located restaurants include B-speak, Sabou Tenjosajiki, and Yufuin Milch.
Which languages are spoken by the staff at Yufuin Gettouan?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Yufuin Gettouan?
Many travellers enjoy visiting Ogosha Shrine (3.3 km) and Bussanji (2.6 km).
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