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Mercure Stafford South Hatherton House Hotel

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Mercure Stafford South Hatherton House Hotel
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612 Reviews from our TripAdvisor Community

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Showing 607: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

Got afternoon tea here for my birthday. The gentleman servicing us (I believe he was a floor manager) was so friendly. We ended up swapping stories about our dogs. He made our afternoon relaxed. You get a lot of food for your money. The cakes were massive and handmade. We took them home as they were so big. My dad...

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Helpful?
Thank beehappy86
Staffordshire, United Kingdom
Reviewed 5 days ago NEW

The hotel is fine family stayed there after family wedding, the hotel food & bar staff are good have eaten there several times. As for the gym it's dated & needs a good deep clean, the machines are old & don't all work the ones that do work are probably the oldest models ever seen & I stay at hotel...

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Helpful?
Thank am031972
Dundee, Scotland, United Kingdom
Reviewed 1 week ago via mobile

After reading reviews on this hotel I was a bit worried about our stay. I must say that I had nothing to worry about. From the minute we arrived the staff were very friendly and helpful. The room we had was clean and had everything we needed. The food was lovely. Will stay again if we are back in area.

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Helpful?
Thank Marjorie J
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your review - glad that your stay was pleasant and comfortable and hope to welcome you back in the future

Strasbourg, France
Reviewed 1 week ago

I stayed last weekend 2 nights in this property! It started on a wrong path at reservation! I wanted to book directly with the hotel but they kept taking long to answer me and to offer rates that were not equivalent to their online rates (I'm not talking about non refundable or cancelable rates). It leads me to book directly...

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Helpful?
Thank SheikhDaCize
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your review and my apologies that you were disappointed in some aspects. Our Housekeeping Manager has carried out some re-training this week with her staff as she was disappointed to read your review - we are always grateful for people's comments

Romford
Reviewed 2 weeks ago

Stayed here in December 2015 and still waiting for an apology for the experience. This company, despite acknowledging poor practice among the staff, just keep fobbing you off on the phone. I left an expensive item in my room when I checked out and turned back to get it when I realised. I was about an hour down the road...

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Helpful?
Thank Rayc37
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

My apologies - I was not the General Manager at the hotel last christmas and the staff members that were involved in the incident to which you refer - unfortunately - no longer work at the hotel either. I understand that the missing item was recovered and returned to you - and I am sorry for the delay you encountered...

Manchester, United Kingdom
Reviewed 2 weeks ago

As I am working in Stafford for two weeks, I tried to prioritise my hotel booking to anywhere that had a gym. When I stumbled across a mercure hotel, just 7 miles outside of Stafford town centre it seemed perfect. The whole hotel was incredibly tired, in drastic need of a makeover. I arrived at 10 past 10 on Sunday...

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Helpful?
Thank georgebailey37
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your feedback and my sincere apologies for the problems encountered. I will speak to both the Duty Manager and the Housekeeper as cold food should have been offered and your room should have been serviced and I am extremely disappointed that neither was. We hope to start a phase of refurbishment in 2017 and am sure our...

Cannock, England, United Kingdom
Reviewed 2 weeks ago via mobile

I booked a table here for myself and 9 friends for last Saturday not knowing what to expect. The restaurant is really nice and quite small. The food was lovely and the staff were very attentive - nothing was too much trouble

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Helpful?
Thank welltravelled678
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for feedback . Glad you had a good time

Reviewed 4 weeks ago via mobile

We have stayed here a number of times when visiting family but this time it was a mixed trip. On the positive the staff were friendly, especially the lovely lady at breakfast who was very helpful and engaging with our two children. On the negative, the hotel is looking pretty tired and our room, 112 was not great especially the...

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Helpful?
Thank Liz P
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your feedback about the hot water - I will ask our maintenance team to look at this and see what can be done to rectify this situation

London, United Kingdom
Reviewed 5 weeks ago via mobile

A terrible experience. The corridors stank of all the used room service trays that had been left outside bedroom doors. My room reeked of cigarette smoke, and was generally grubby - see photos of bathroom. Other guests were unacceptably noisy late at night. I cannot think of any reason to stay here other than that there are few choices locally....

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Helpful?
Thank Moratin5
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Following your recent stay at the hotel - many thanks for leaving your feedback. We do appreciate your comments and they will be followed up. We are sorry that you were disappointed with the hotel during your stay

Exeter, United Kingdom
Reviewed 2 November 2016

Friendly reception. Cold room on arrival. Damp musty smell. Heating not on. Turned on when requested. Good Samsung flat screen. Hot drinks equipment on floor level shelf - get down on your knees if you want a coffee or tea. Restaurant meal - ordered haddock, chips and mushy peas - the first time I have been presented with half a...

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Helpful?
1Thank timlinnington
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for leaving your feedback following your recent stay at the hotel. I have passed on your comments regarding the Haddock to the Head Chef so he can speak to our suppliers and possibly source a better portion. We do appreciate your feedback so that we can make improvements

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Mercure Stafford South Hatherton House Hotel is ideally located for both the leisure and business traveller, close to Junctions 12 and 13 of the M6 motorway. You can really relax at the Hotel, a wonderful setting surrounded by rural countryside in the peaceful market town of Penkridge. The hotel has a leisure centre and Free WiFi for all guests. ... more   less 

Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Region: United Kingdom > England > Staffordshire > Penkridge
Price Range: $83 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stafford South Hatherton House Hotel staff and other travellers.
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Canterbury, United Kingdom
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Questions? Get answers from Mercure Stafford South Hatherton House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not back on to the Rugby club. Music can go on after midnight. Don't leave valuables in your room.”
 of 5 bubbles Rayc37, 22 Nov 2016 | Read review
“Best Western Tillington”
 of 5 bubbles georgebailey37, 17 Nov 2016 | Read review
“Try another hotel”
 of 5 bubbles timlinnington, 1 Nov 2016 | Read review
“Couldn't advise on this one.”
 of 5 bubbles seniorsurfer60, 18 Oct 2016 | Read review
“Be careful of the shower !!”
 of 5 bubbles TELITLIKEITISTEL, 17 Oct 2016 | Read review
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