The Maples Niseko
204-27 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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About
#7 of 23 hotels in Kutchan-cho
Location
Cleanliness
Service
Value
See why so many travellers make The Maples Niseko their inn of choice when visiting Kutchan-cho. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.
Rooms at The Maples Niseko provide a kitchenette, and getting online is easy, with free wifi available.
In addition, The Maples Niseko offers an on-site restaurant, which will help make your Kutchan-cho trip additionally gratifying.
While in Kutchan-cho be sure to experience local tempura favourites at Ezo Seafoods Oyster Bar, Yukitei Niseko Restaurant, or An Dining & Cafe Bar.
During your visit, be sure to check out a popular garden like Mishima's Shibazakura Garden, which is a short distance from the inn.
At The Maples Niseko, your comfort and satisfaction come first, and they look forward to welcoming you to Kutchan-cho.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Hot bath
Children Activities (Kid / Family Friendly)
Ski In / Ski Out
Concierge
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Location
100Great for walkers
Grade: 100 out of 100
75Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
204-27 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Stayed at 2nd fl studio, facing mountain. A bit too low so view was slightly blocked by some structure but still good. Room size was good for 2, with 2 opened suitcases lying on the floor. Dining table was small, Japanese standard size. With 2 cups of coffee, very little space for 2 plates. Kitchenette equipped, washer & dryer w/detergent, iron, clothes rack all in. Shower was so comfortable, good water temp & pressure, has seat to relax as you shower. Basic shampoo, conditioner, shower gel, bathroom amenities. Each room has own ski lockers at B1, really a ski-in/out location. This is the BEST feature. From outside the locker room, you can access the family hill, skied down to the lift and ski down this hill. Its a night ski area too, so beginners can spend the whole day here. Its a bit narrow comparatively & so it felt crowded at times, but most times it was ok. 2nd and last day were magical at this hill. Powder snow, at night we were about the only 5-6 people at the slope. Night ski closes at 7pm. There is another 1 hotel at this hill, also ski-in/out, but Maples is hands-down, the better location as its door is just at this hill, no need to walk at all, other than just to put on your skis. There are 2 restaurants on site, we only visited the Italian. Most of the good eating places were so packed and needed to queue. We were thankful for this Italian restaurant which served really good pizzas and beef cheek. Able to walk in without queueing, place is about 80% full most times. After 3 dinners, they recognized us and actually saved us seats. Concierge was friendly and super helpful. Another great feature was the van to & from Maples to where we needed to go. Book the transport early (at least 1 day) to get to and back from gondola - trust us, you WILL really need it. Tried lugging ski gears from the nearest bus-stop, and walking upslope in ski boots after a day of skiing, it was so tiring. Very nearby: convenience store, a popular ramen shop, Arabica coffee truck (not open daily), snack food trucks …
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was so good to be so close to the slopes. The proximity of the boot room to the entry to the family ski run made it easy to get going skiing! The Maples is also very close to some of the best restaurants and bars. The staff were friendly and helpful. But perhaps the best thing was our apartment, we had our three adult children with us and used two bedrooms and a tatami in a third sectioned off area. We also had three bathrooms. The kitchen was well facilitated, and the washer dryer was also very useful. The Maples is particularly good for anyone who is in Niseko for a short period and wants to make the most of their time. We were there for four nights and loved every minute of our time at The Maples and in Niseko.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We stayed at the Maples in Jan2023 for a 10 night stay, husband, wife and 3 kids (13, 11 and 8). There are LOADS of amazing things about the Maples, true ski in, ski out hotel, an excellent location, right in the middle of the village and close to ski rentals, ski rental return in the hotel, hotel shuttle which were very accomodating and collected us from Kutchan hospital after a skiing mishap and collected kids who were not up to skiing back from Annapuri, excellent and I mean excellent bathroom supplies, I always bring my own things but hadn't have bothered with the Maples, shampoo, conditioner, body wash and things like tooth brush etc were all supplied and in abundance. Although the bathrooms did not have baths they had excellent press in the shower and a seat to sit down in which was very relaxing. Unlike other reviewers I found the hotel staff to be excellent, friendly, accomodating and helpful. Very professional and welcoming, special mention to Felix Mouangvong from the reservation team he went BEYOND and ABOVE with 1,000 questions I had before arriving which he answered constantly through email correspondence. I can not believe how helpful and amazing he was, the Maples have an excellent employee with Felix. There is also a physio team that have residence in the Maples reception area, they are not part of the Maples, but you receive a voucher upon arrival which you can redeem there, FOCUS Physio. I had an EXCELLENT sports massage with Tansy....so good and reasonably priced with the discount I received by being a Maples guest. The things though which I think could be improved is the storage in the rooms. For a slight upgrade the Maples needs to seriously consider adding shelving to the rooms. We had a 2.5 bedroom and we had three cupboards with only hanging space and a high shelf above this which was inaccessible for it's height. The drawers next to the beds were only enough for a book, so we were literally living out of a suitcase and had clothes on any flat surface we could find. The cupboards are not very deep and I feel this is a serious serious design flaw. In fact I spoke to other guests who also spoke of disappointment of not being able to put their clothes and personal items anywhere. Each room needs a cabinet maker to come in and put some shelving in. Sadly this would impact my decision to stay here again. I also wouldn't book a 2.5 bedroom again, the half room was fine but it has a traditional Japanese bed and my kids had to take it in turn to sleep in that room / additional alcove. Also, be careful what you book as there are many different room types at the Maples, our friends booked a 2 bedroom unit for 10% less in cost per night, Maples 2 Bedroom Resort Premium which was 70sqm and only had a couch for 2 people, but our room (only 10% more in price), the 2.5 bedroom was 102sqm. We had so much room in our apartment and a couch that could seat 8 people.....the friends we were travelling with were very very sad about their room....when they could have had such a huge room for not much more per night...so do check the room you are booking and what difference in price there is. If you are a stickler for views.....be precise about this or make sure you book a room with ski run views. Our friends once again got stuck looking at the hotel next door which was very dilapidated. We struck gold once again and were in Room 511, although I could see the old and run down looking hotel next door (although I am sure it is fine inside), we weren't looking directly at it, we had Mt Yotei as our main view and couldn't believe how many days we could actually see Mt Yotei....the view from our room was just stunning. If I was to book again, I would ask to not be looking at the Prince Hotel next door, to be further away from it if I was on the Mt Yotei side of the building, or lock in a ski run view, as that is just gorgeous. The hotel also has two great restaurant, a pizzeria which was very popular, and Rocketo which is above the ski lockers and served traditional Japanese food. If you want to cook in house that is very easy and the kitchen I found to be well stocked. Final comment - if you have a lot of hair and rely on a good blow dryer, bring your own as the own at the Maples is a very cheap one....once again for the standard the hotel is trying to be, it was fairly disappointing to have such a mediocre dryer in the room. All in all an amazing holiday. The maples definitely do things very well. Our room and view was unbelievably spacious and luxurious. Position is one of the best in Niseko. There is no bath or onsen, but you can onsen next door and the showers with their little seats worked well for me to soothe my sore aches and pains from the day skiing. If the Maples told me they were adding shelving to the rooms, so I didn't need to live out of a suitcase, and they got a better hair dryer, I wouldn't even look anywhere else.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
As many others have mentioned, the location is the best on the mountain. True ski in and ski out which leads you right to your ski lockers. It’s the only hotel in the area that is truly designed this way - the other hotels down the hill require you to hike up the bunny hill to jump on the lift whereas at the maples, you just throw your skis on and ski to the family lift. We are not beginner skiers but the set up at the hotel would be great for those just learning or those with young kids. The hotel it self is nice and all that you need. Clean with a small kitchen which was ideal for making breakfast. Staff was also very kind and helpful with questions. We did not dine at the pizza restaurant at the hotel but it looked busy each night. Agreement with Rhythm is a nice touch - we were able to leave our rental skis at the lobby as we checked up for Rhythm to pick up at a later time. The location in Hirfau is also ideal. Across the street from a grocery store and walking distance to all the top bars and restaurants in the area. Would recommend to anyone visiting especially those who value the ski in/ ski out without having to take the bus all over town.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Jan 2023
Dear JessG739, Thank you for such a lovely review! We are so happy that you enjoyed your stay and that you found our location to be so convenient. Have a wonderful new year and we hope to see you soon in snowy Niseko. Best, Tash Sarmiento NISADE Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Maples is a very nice place to stay in for a ski trip in Niseko Excellent location in middle-upper hirafu extremely helpful and polite staff easily access of convenient store and drug store (just on the opposite side of the street) although there is no in-house onsen, but there is one just next to it
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 27 Mar 2020
Dear fujailuk, Thank you very much for your kind review We hope to see you soon in your next Winter holiday Regards Loren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
6 of us stayed for 7D6N. Great view from the apartment. We booked the ski view and were put on the 5/F. Can't complain much about the apartment. Front desk staff was not up to standard unfortunately. Not the friendliest bunch. Ski on and out is awesome. Ski room is bar none. Really good location. Improvements, if you offer shuttle to Annupuri or MaxValu at Kutchan that would be awesome. Chalet Ivy across the street offers that. Downside, no bath tub. No onsen. I would still recommend Maples to friends but would love to see the improvements being looked at. Thanks
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear philipfH1821UK, Thank you for your feedback We have been in line with our advertisement, that the Maples Niseko does not have Onsen/bathtub facilities. However, Onsen option is available during walking distance from Maples Niseko. It is very close by next door We are sorry that you found our service desk is not up to your expectation, we will pass this to our training manager for any improvement and we shall pass your feedback to management about the extensions drive Please kindly check our sister properties called Kozue and Terrazze that they are included personalized concierge services which they will be on standby for you for such drives request Regards Loren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cannot believe the Maples are taking the safety of the customer as last priority. We were there end of FEB, 2020 and suddenly the Japanese govt declare Hokkaido in the state of emergency during our stay. The hotel shorten the operation hours immediately to protect their staff. We are experiencing extreme stress given the rapidly change and the poor handling with the princess cruise situation in Yokohoma. So, we decide to leave a day early. We asked the hotel for a refund or credit stay for future. The management say the situation wasn't too bad, and the attitude from the front desk manager was rude. Many hotels are waiving to all the change in this situation. It is because they care about the safety of the customers and their reputation. Extremely disappointed.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear Paulchan814, Thank you for your feedback We would like to take this opportunity to explain the changes in operation hours. There is a couple of day notice beforehand and the DOB is from 1st March which Niseko resort has entered the Spring operation hours. Fret not that even though it is a limited front desk service hour we are giving guest services a number one priority via staff standby 24hrs still which we believed it is clearly stated in the letter that is given to all guest in the house About the Yokohama incident with Hokkaido the state of emergency, this is an irrelevant case. However, if it shall create huge uncomfortable distress that leads to cutting short a day travel trip. It is the individual decision that is not related to the Maples Niseko stays We are sorry that you found our booking T&C is majorly strict as we have stated that in our reservation email before the guest makes the deposit / full payment to confirm the stay with us. We do also highly recommend guest to purchase travel insurance in case such inconvenience incident happened during the trip Regards NISADE Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, ski in ski out and personalised shuttle service around Hirafu. Our room has 2 bedrooms and plenty of space. The kitchen well equipped. Modern decoration. Everything was clean and new. We love the apartment. There is also a Rhythm counter at the hotel lobby which is an added convenience. The maples is also very near ski schools and just next to the Family Run. The dry room and the lockers are new and well maintained. Good room, good service and good location. I love everything about it.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Mar 2020
Dear josephinem149, Thank you very much for your kind reviews We are so happy to hear that you enjoyed your stay with us in the Maples Niseko Hope to welcome you back in Niseko next winter Regards Loren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Maples was located around the middle of upper Hirafu Village amidst restaurants and shops. The nearest supermarket, Hirafu 88, was just across the road. Lower Hirafu Village's restaurants were also within walking distance albeit further which was not an issue because complimentary car lift was provided before 10:00 PM to and from restaurants within the Hirafu Village. The best part was that it was a true ski-out and ski-in unlike Ki Niseko which I stayed in previously, a ski-in, but not a ski-out because you had to walk out to the nearest ski lift which was located on higher grounds. The staff at The Maples were responsive and friendly, which really helped when assistance was needed. The studio apartment on the 6th floor was spacious and well-appointed with a fantastic view of the ski slopes and trees - I kept the blinds drawn open at all times and woke up with the sunrise; it was just so irresistibly beautiful especially after a snowfall which was quite regular in Niseko. Loved the absolutely no-hands toilet, which had a sensor-activated cover, heated seat, and cleaning, drying and self-flushing features. The portable air humidifier was much appreciated because the heating was extremely drying. Unfortunately, the apartment was not cleaned everyday, so had to make my own bed and clean after myself for 2 days before the cleaning service was scheduled. There were no hand towels; the face towels doubled up as hand towels. Also, for some reason, The Maples being a higher end accommodation, no hand or skin moisturiser was provided. As it was extremely dry and cold - bring plenty of your own if proned to skin dryness due to the weather. The ski room was conveniently located at the basement floor and opened out onto the ski slope. There was no ski valet, so had to take care of my own gears with an allocated ski locker which was fine because it was not like a ski valet would help me wear my ski boots. Ski room was well laid-out with a worktable to tune gears and toilet which was really convenient if you need to answer the implacable call of nature before you ski out instead of running back up to your room. The Maples made up for its lack of ski valet with an excellent concierge service that meticulously arranged almost everything from ski lessons and rentals to restaurant recommendations and reservations. …
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Mar 2020
Dear Lim L, Thank you very much for your valuable feedback and kind reviews We will pass the note to our higher management level about the extra amenities that are mentioned And we are very glad that you have a great stay with us Look forward to welcoming you next season Regards Loren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Maples Niseko was so many times greater then what I had imagined. For staters the rooms where much bigger then I would have thought, especially given the sizes of average room in Japan (tiny) - and we were in a studio apartment! They had a king sized bed, a dining and kitchen area, large walk in robe and a reasonable bathroom. I could not fault the bedrooms, it was like living in luxury. The staff were also fantastic, very helpful and friendly. Most speak great English so communication is never an issue. Down stairs they have locker rooms to store your snow gear as you are not allowed to bring it back to your rooms. I have to say that I was so impressed by the state of the locker rooms, as they are better then anything I have seen at other locations. Full sized lockers big enough for clothes plus multiple boards/skis. The rooms are warm and carpeted. Exactly what is needed for a hotel with direct assess to the slopes. The location of the hotel is in the Main Street at the Grand Hirafu area of the mountain, which is the biggest and most lively area of Niseko. Great place to stay if you enjoy eating and drinking out with plenty of variety. Access to the slopes is as easy as it gets, literally strap in at the back door and you’re already on the slopes. The hotel backs onto a green family run which has a quad chair at its base which can take you to all areas of the mountain. Honestly this hotel and our time at Niseko was the highlight of our trip. Certainly will be recommending this place to everyone, could not have imagined a better hotel. Online photos are accurate also!! 5/5…
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Maples Niseko, Other at The Maples Niseko
Responded 29 Feb 2020
Dear jpturner21, Thank you very much for your kind and enthusiasm feedback We are very glad that you have enjoyed your ski holiday with Maples Niseko We do hope to welcome you back in Niseko next year Regards Loren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$268 - US$271 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-cho
NUMBER OF ROOMS
73
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Frequently Asked Questions about The Maples Niseko
Which popular attractions are close to The Maples Niseko?
Nearby attractions include Niseko Kids Club (0.3 km), Mick's (0.4 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at The Maples Niseko?
Some of the more popular amenities offered include free wifi, a hot tub, and kids activities.
Which room amenities are available at The Maples Niseko?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What are some restaurants close to The Maples Niseko?
Conveniently located restaurants include Bombay Sizzlers Niseko, Ezo Seafoods, and Kamimura Restaurant.
Is The Maples Niseko accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.