The Vale Niseko
166-9 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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About
#10 of 23 hotels in Kutchan-cho
Location
Cleanliness
Service
Value
The Vale Niseko is nestled in the heart of Hirafu Village in a prime ski-in, ski-out location. Spacious and luxurious interiors complement fantastic onsite features, including a family-friendly restaurant, natural onsen, heated swimming pool and ski shop. This award-winning hotel is comprised of of 49 apartments with a mix of resort rooms and one, two, and three bedroom apartments - eight of which boast private onsens. A three bedroom Penthouse on the top floor includes a onsen on the heated deck, which offers uninterrupted views of stunning Mt Yotei. The Vale Niseko has become synonymous with luxury in the town of Hirafu, and its exceptional service standards and unbeatable location ensure guests will want for nothing during their visit to powder heaven.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Ski In / Ski Out
Wifi
Hot bath
Heated pool
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Luxury
Languages Spoken
Japanese
Location
98Great for walkers
Grade: 98 out of 100
87Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
166-9 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Had a 4 night stay here for our honeymoon. Price was a bit on the dear side but after experiencing the convenience and service, it was well worth it. Very conveniently located to the Family Lift and NBS where we rented our gear (didn’t know about The Vale doing rental so may be an even better option next time). Convenience store (Seico Mart) and restaurants/eats (Tozanken Ramen, Bang Bang, A-Bu-Cha 2, Mini Donut food truck) also very walkable distance. The onsen was great after a long day of boarding too. All front staff were helpful and nice but big shout out to Fumi who went above and beyond- very lovely guy. They were able to accommodate a late check out for us when we asked in advance and they checked that there was no one else booked to check in right after us. We also got help pre-booking a taxi to fit all our luggage to Kutchan Station to head on to the next part of our trip. Thank you to The Vale Niseko, we were very happy with our stay and hopefully we will be back again some time!…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: We went to the onsen 3 nights at dinner time ~6PM and no one else was there both male and female...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jayan Shrestha, General Manager at The Vale Niseko
Responded 3 Apr 2023
Dear 669jennied, Thank you for staying with us. We are thrilled to hear about your positive experience with our location, onsen & with the service that we provide. Your kind words will be shared with all team member, as this will motivate us to enhance our customer service. Once again, we are thankful that you choose to stay with us and for leaving valuable feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A group of 6 of us stayed in the 3 bedroom apartment with the Mt Yotei view. The hotel is more western style and definitely bigger than your average hotel in Japan. Each bedroom had a comfy king sized bed and there were three bathrooms in the apartment (2 ensuites). The common area of the apartment had a full kitchen with a good sized fridge. The living and dining area had plenty of seating and a stunning view of Mt Yotei. The hotel also has an onsen and ski lockers. The location is fantastic being right next to the Ace family lifts. The hotel also offers pickup from hirafu welcome centre where the buses drop you off. We had a fantastic stay here and would definitely recommend the Vale.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jayan Shrestha, General Manager at The Vale Niseko
Responded 3 Apr 2023
Dear Rockiehazel, Thank you for staying with us. We are thrilled to hear that you were impressed by our location, our fully self-contained room and with the service we provide. We look forward to welcoming you back very soon. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately, my most recent stay at The Vale Niseko hotel was pretty unsatisfactory. First of all, the staff's attitude was really bad. When interacting with guests, they appeared uninterested and unenthusiastic, which contributed to the hotel's overall unwelcoming vibe. Second, the hotel's service was below par. There were multiple instances were my demands were entirely ignored, and requests for basic facilities were frequently greeted with lengthy wait times. It was annoying to have to keep checking in with employees to make sure my needs were being met. Lastly my family and I were kicked off the restaurant at 8pm while it was supposed to close at 10pm because they wanted to leave early. My whole The Vale Niseko experience was below par. with subpar service, and lousy attitudes from the workers. I can't suggest this hotel to anybody looking for a cozy place to stay in Niseko.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jayan Shrestha, General Manager at The Vale Niseko
Responded 3 Apr 2023
Dear ElisaNasrallah2004, Thanks for your feedback. Please accept my apologies for your dissatisfaction with our staff & restaurant service. It is our intention to deliver an experience befitting the quality of “The Vale Niseko” and I am sorry we have not achieved that in your case. We will review your feedback with our team and take affirmative action. We very much appreciate your feedback and I hope you still enjoyed everything Niseko has to offer!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for an in and out Ski hotel The Vale is one with good location, but there are much better hotels in the area that this one . People are not nice !! Specially at the front desk, they don’t have nice attitude , the concierge young lady doesn’t help you , don’t even say good morning , doesn’t offer any help. The last day we tried to ask for only one more hour for the check out and they said immediately no even though it was the last season week and there were just a few people . The outside “cafeteria” if you can call that a cafeteria !!! Is a small little shop with 3 kind of toasties and they were out of two !!! We loved to go to the Hyatt big and nice cafeteria even though we had to take a shuttle , they had a big place with a lot of Options. staying outside with a toastie was unacceptable!! The restaurant closes at 8pm and also the bar , so we couldn’t even have a drink after this hour !!! We wanted to be with our friends, drinking a glass of wine at 8 pm and they were totally closed !! Even though the waiters and waitress were inside chatting and having their own drinks !! INCREDIBLE AND UNACCEPTABLE. They should repair the outside wood steps going to the little shop outside, with the ski boots is so difficult and danger to go up and down on those broken wood steps. We love to travel all around the world, our expectations of skiing in Japan were so high! And unfortunately with this hotel we couldn’t have a nice experience . The people at the ski rental were the only one so NICE AND SERVICE ORIENTED , thank you so much guys! You made the difference for us !! I will never recommend this hotel !! There are so many in and out beautiful hotels with better facilities, nice people and good restaurants . Never come here…
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Hire nice and customer service oriented people !! Please it makes all the difference for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jayan Shrestha, General Manager at The Vale Niseko
Responded 3 Apr 2023
Dear ivetteuribe, Warm greetings from The Vale Niseko! We would like to thank you for staying with us and for taking the time to provide us with your valuable feedback. It is only through feedback such as yours that we are able to maintain and improve our offer. We truly regret the negative experience you had during your stay. Regarding service provided at restaurant and Front Desk, whilst an apology will regrettably not alter the outcome of your experience, we deeply apologize for the inconvenience. Please kindly note that we have taken your comments onboard and looking to make improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely no value for the price you paid. The hotel is so dated, it felt like a pension! For 600k¥ a night there are far better options. Vale has been resting on the laurels, given that it’s ski in (not so much ski out), that they had forgotten about japanese hospitality (one of the best). The breakfast served was so basic, & not even tasty, compared to nearby hotels, coffee was good no doubt. The rooms were only cleaned every alternate days, beds weren’t made, garbage not discarded (they only put in new towels ), nothing else was cleaned, sheets only changed once a week The feel of The Vale felt more like a pension than a 4star hotel. Never going back! For 600¥ I have far better options.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jayan Shrestha, General Manager at The Vale Niseko
Responded 3 Apr 2023
Dear Magswinekitchen, Thank you for staying with us. I was most concerned to learn of the several shortfalls in our level of service that you experienced on this visit to our hotel. Please kindly note that we have taken your comments regarding housekeeping and breakfast onboard and looking to make improvements. We very much appreciate your feedback and I hope you still enjoyed everything Niseko has to offer! Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a wonderful experience, friendly staff, great amenities. We spent two nights in a double superior room, very comfortable. On site onsen and massage are available, perfect after a day on the slopes. Very helpful staff that arranged reservations and transfer within the resort. Wide range of breakfast offerings insuring that you are fuelled and ready to go on daily adventures.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent location, nice onsen, good service! I feel very comfortable. The hotel's hot springs are good, although not big, but not many people, so it is very comfortable. Courteous and competent staff, smooth operations even during COVID, I felt very secure.
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Date of stay: August 2021
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Otabek Akhmadjonov, Guest Services / Front Office at The Vale Niseko
Responded 10 Oct 2021
Dear 685hagit, Thank you very much for staying at The Vale Niseko and valuable feedback. We are very glad to hear that you have enjoyed your stay with us. All staff here looking forward to welcome you back to The Vale Niseko.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at The Vale for a weekend in March 2021. It was quiet because of the lack of overseas travelers (Covid times), but all the facilities were excellent and we could enjoy every part of our stay. We have a 3 year old and a 1 year old, so the apartment was perfect for us to balance eating out and cooking for ourselves. It was a great size and everything was easy to use and safe for the kids. The washer/dryer inside the apartment was so convenient for kids too. (And the huge stone bath was a highlight for them too!) Staff were very friendly and spoke Japanese and English, and The Vale is within walking distance of ski slopes/rental/cafes and restaurants - which was great as our 3 year old was hitting the slopes for the first time. The hotel also has its own restaurant, onsen and outdoor pool facilities - so it’s a great balance of convenience and independence. All around recommend.…
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
There are a couple of pros and cons to The Vale, we stayed here briefly. The rooms are very stuffy, there is little to no ventilation - so you'd have to turn the heating all the way down. The decor in the rooms are nice though, and I rate them highly. Check-in and Check-out was quick and efficient, members of staff were all friendly and kind and helpful. One thing I would criticise is that the Ski Shop's rates are really high, go out to one of the local ones (Rhythm - close by) instead.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Just gave us the option to change reservation until October which makes no sense as things will not be normal then and also no ski season which was why we chose it in the first place... ANA airlines and rest of hotels did the right thing except them. It is a shame as when the time comes to go to Niseko we will stay someplace else.
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Date of stay: May 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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PRICE RANGE
US$211 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vale niseko hotel kutchan-cho
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
72
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Frequently Asked Questions about The Vale Niseko
Which popular attractions are close to The Vale Niseko?
Nearby attractions include Niseko Kids Club (0.05 km), Mick's (0.09 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at The Vale Niseko?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Vale Niseko?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Vale Niseko?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to The Vale Niseko?
Conveniently located restaurants include Bar Gyu, Bombay Sizzlers Niseko, and Ezo Seafoods.
Are there opportunities to exercise at The Vale Niseko?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at The Vale Niseko?
Yes, laundry service and self serve laundry are offered to guests.
Does The Vale Niseko have any great views?
Yes, guests often enjoy the mountain view available here.
Is The Vale Niseko accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.