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Chatrium Niseko Japan

3-2-3 Niseko Hirafu1-Jo, Kutchan-cho, Abuta-gun 044-0080 Hokkaido
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Traveller (190)
Room & Suite (73)
Dining (31)

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S$473
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 18 hotels in Kutchan-cho
Location
Cleanliness
Service
Value
76 beautifully crafted studio, 1,2 and 3 bedroom turn-key apartments incorporating contemporary Japanese aesthetics, premium furnishings and fittings, enhanced with the luxuries of Asian hospitality and framing breathtaking views of Mount Yotei, the Niseko ski area and the surrounding national park. An extraordinary opportunity. Located at Central Hirafu Village. 7 minutes walk to Ace Family Chair lift.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Horseback riding
Ski rentals
Children's television networks
Airport transportation
24-hour security
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Wine / champagne
Vending machine
Ski school
Skiing
Bicycle tours
Canoeing offsite
Fishing
Tennis court offsite
Shuttle bus service
Car hire
Taxi service
BBQ facilities
Baggage storage
Concierge
Mosquito net
Non-smoking hotel
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
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Room features
Blackout curtains
Air purifier
Dining area
Safe
Seating area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, Chinese, Japanese

Location

3-2-3 Niseko Hirafu1-Jo, Kutchan-cho, Abuta-gun 044-0080 Hokkaido
Name/address in local language
Chatrium Niseko Japan
254Reviews13Q+A4Room tips
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Matthew T wrote a review 22 Feb
3 contributions3 helpful votes
Takayuki is fantastic. Runs a perfect hotel. I wish him well in Thailand. The location is perfect. All the staff were so friendly and welcoming. The layout and decor is very comfortable. Would recommend this hotel for solo travellers or families.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Linda W wrote a review 21 Feb
1 contribution1 helpful vote
Had a great experience at Chatrium. Incredibly easy access to Grand Hirafu ski resort and very accommodating front desk to help with requests and questions. This was our friend group's first time in Niseko and everything was easy and seamless. Highly recommend!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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weltreise159 wrote a review 19 Feb
Zurich, Switzerland1 contribution
Upon arrival, the apartment should have been well cleaned before, but it was filthy and had the lowest hygiene standard we had encountered in any Japanese hotel. There was also a bandage stick under the desk in the bedroom from day one to the last day we checked out. Hair falls all over the floor, particularly on the carpeted area in the living room.  The bathroom wall was moldy and not thoroughly cleaned. The living room couch was also covered with hair, grime, filth, and food crumbs. The air-purifier in the living room did not work properly as well. Also, the thin duvet and extremely hard pillows resulted in terrible sleep quality. Overall the property is not that old but surely had seen better days, especially inside the apartments. Having stayed at numerous properties in the area. This was by far the worst we ever experienced in Niseko, unfortunately. However, the only nice aspect was the staff's politeness, and helpfulness, and how friendly and attentive they were, also and the convenience of the locations and the shuttle service, were the only few things we appreciated. Given the rates paid and the quality of our stay, we do not believe this is good value for money and would prefer to stay somewhere else on our future visit.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 2 days ago
Dear Valued Customer, Thank you very much for having taken your valuable time to share your feedback online following your recent stay with us at Chatrium Niseko Japan. We are sorry to hear your disappointments about the cleanliness of our room. The issues of your concern are well received and have been shared with our Housekeeping Manager and management team so that immediate and long-term solutions may be implemented. We truly appreciate your bringing the matter to our attention, as it is through comments such as yours that we are provided with one way of monitoring and further improving our standards of service. Meanwhile, we hope that our apology goes some way in assuring you of our commitment to responsive customer service, and that we may have the opportunity of serving you better on your next trip to this world’s best ski destination. Remarkable Yours, Sahapol Ladda General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kimboolayy wrote a review 19 Feb
7 contributions2 helpful votes
We were staying at one of the lodges and walked into the Chatrium for brunch and booked a night with them! Best decision ever, comfortable suite with living space, amazing pillows omg, great shuttle service and rhythm rental return. Best of all, the amazing Chatrium staff were just great! Friendliest and most accommodating crew I’ve met in Niseko, the Thai hospitality lives in these folks especially P’Yuki & P’Bank. Thank you everyone for your amazing service, see you in 2025!!!!!! 💕✨🙌🏽
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Harris C wrote a review 14 Feb
4 contributions4 helpful votes
Our stay at Chatrium Niseko exceeded all our expectations. The hotel was incredibly clean and the staff very helpful and polite. We stayed in a 2 bedroom suite, which was perfect for our group ski trip. Many key groceries were provided upon our arrival, such as eggs, milk, bread, and fruit. We didn't expect this and it was a welcome surprise! The suite was also very spacious and comfortable. We did not have any noise trouble though our window did not face the bars and restaurants on the southeast side. The available amenities, like the ski locker storage, boot storage, and complimentary ski shuttle, were hugely helpful. And the location was excellent, easily walkable to the gondola, many food trucks and restaurants, convenience stores, and the gondola. Although I would not say this hotel was cheap, it wasn't as expensive as many of the other options and was very much worth the cost.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 1 week ago
Dear Harris C, Thank you very much for choosing to stay with us having taken your valuable time to share your experience on line. We were delighted to note that you found every aspect of your accommodation highly satisfactory; and that the quality of service rendered by our staff greatly contributed to making your visit even more pleasant and comfortable for you. It was indeed a pleasure having you as our guests, and we look forward to welcoming you again to our hotel on your next trip Niseko Japan Yours sincerely, Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SCM_on_Vacation wrote a review 8 Feb
Bangkok, Thailand83 contributions52 helpful votes
During our delightful 3-night stay, we were thoroughly impressed with every aspect. The hotel has a prime location, providing easy access to nearby ski shops and a lot of dining options. Guests are welcomed into rooms equipped with an assortment of complimentary amenities, such as a well-stocked refrigerator, convenient kitchenette, microwave, and toaster. The addition of a Nespresso machine and Panpuri bath amenities elevates the experience to one of luxury. With exceptionally comfortable beds, a peaceful night's rest is guaranteed. The professionalism and helpfulness of the entire staff further enhance our stay. The General Manager's genuine leadership shines through, fostering a cohesive and exceptional team environment.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 1 week ago
Dear Valued Guest, Thank you most sincerely for the kind review of Chatrium Niseko Japan on TripAdvisor during your recent stay. It was a great pleasure to have you as our guest at Chatrium Niseko. We are particularly pleased to learn that you found everything to your full satisfaction during your stay and that it was a pleasant and memorable experience. Once again, thank you for staying with us, we look forward to welcoming you again as we strive to be your first-choice hotel whenever you travel to this World Best Ski Destination Niseko, Japan. Yours sincerely, Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin Chih-Yao M wrote a review 6 Feb
Taipei, Taiwan2 contributions1 helpful vote
We stayed in Chatrium Niseko Japan last year, and this is the 2nd time we stayed here again. The 2B2B room that we got is very spacious with L sofa, dinning table that can fit 6 people, and a full kitchen. It located at the center of Hirafu and have free shuttles that can take you to either Hirafu dondola or dotBase. While it's next to the main road, it's actually very quite in the room and gave us all the rest we need to snowboard on the next day! We will be back again next year :)
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 1 week ago
Dear Chin Yao Ma, Thank you most sincerely for the kind review of Chatrium Niseko Japan on TripAdvisor during your recent stay. We were delighted to learn that you are thoroughly satisfied with the facilities and services we provided. It was indeed a pleasure having you as our guest, and we look forward to welcoming you again as we strive to be your first-choice hotel whenever you travel to this World Best Ski Destination Niseko, Japan. Yours sincerely, Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim F wrote a review 4 Feb
1 contribution2 helpful votes
Fantastic modern rooms and great location under cover parking great restaurants a real five star experience great location to the chair lifts and gondolas and down town Niseko shopping and restaurants and bus stops to other ski areas will be back
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 1 week ago
Dear Valued Customer, Thank you most sincerely for the kind review of Chatrium Niseko Japan during your recent stay. We were delighted to learn that you are thoroughly satisfied with the facilities and services we provided. It was indeed a pleasure having you as our guest, and we look forward to welcoming you again as we strive to be your first-choice hotel whenever you travel to Niseko Town. Remarkable yours, Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alastair M wrote a review Jan 2024
Sydney, Australia3 contributions2 helpful votes
This place is faultless. The room was great the boot room perfect and the bar and restaurants awesome. But what really makes this place is the incredibly helpful and friendly reception team (including the shuttle drivers). Location works brilliantly as well. Definitely coming back
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay longer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 4 weeks ago
Dear Valued Guest, Thank you for taking the time to write a review about our hotel. We appreciate the information you have provided and are certainly delighted to read your positive and favorable impression of our overall service and facilities. Meanwhile, we very much look forward to a pleasure of welcoming you to our hotel again in the near future. Yours sincerely, Bank Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phakamas P. wrote a review Jan 2024
2 contributions2 helpful votes
Wonderful experience. It had everything we could wish for. The staff were excellent and pleasant. Spacious room and nice view. I highly recommend this hotel for anyone visiting Niseko. Worth it!! It was the one of my favorite hotel. I’m looking forward to be back soon.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Sahapol Ladda, General Manager at Chatrium Niseko Japan
Responded 4 weeks ago
Dear Valued Guest, Thank you most sincerely for the kind review of Chatrium Niseko Japan on TripAdvisor during your recent stay. We are delighted to learn that you have enjoyed your visit, and we were able to contribute to making your stay with us even more pleasant and comfortable for you. Again, thank you for letting us know. It was indeed a pleasure having you as our guest, and we look forward to welcoming you again as we strive to be your first-choice hotel whenever you travel to this World Best Ski Destination Niseko, Japan. Remarkable yours, Bank Sahapol Ladda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$160 - S$1,186 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Shiki Niseko
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
76
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CHATRIUM NISEKO JAPAN (S̶$̶2̶9̶4̶) S$163: UPDATED 2024 Hotel Reviews, Price Comparison and 226 Photos (Hokkaido - Kutchan-cho) - Tripadvisor

Frequently Asked Questions about Chatrium Niseko Japan
Which popular attractions are close to Chatrium Niseko Japan?
Nearby attractions include Niseko Kids Club (0.3 km), Mick's (0.2 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at Chatrium Niseko Japan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Chatrium Niseko Japan?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Chatrium Niseko Japan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chatrium Niseko Japan?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Chatrium Niseko Japan?
Conveniently located restaurants include Bar Gyu, Ezo Seafoods, and Kamimura Restaurant.
Does Chatrium Niseko Japan have airport transportation?
Yes, Chatrium Niseko Japan offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Chatrium Niseko Japan?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Does Chatrium Niseko Japan have any great views?
Yes, guests often enjoy the city view available here.