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Chalet Ivy

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107 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Toronto, Canada
Reviewed 4 days ago NEW

Chalet Ivy was nice and to our liking. We went to Niseko for only 2 days so we did not have much time. We took the JR from Sapporo to Kutchan and Chalet Ivy provided free transport from JR Kutchan. Our room was 529 the deluxe onsen suite. As we have arrived early, we went for our snow mobile ride...

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Thank liliant
Zurich, Switzerland
Reviewed 1 week ago

Well, one of the only "real" hotel choices in Niseko Hirafu (Ki and Chalet Ivy). Generally quite impressed with the infrastructure - however, the deluxe room are too small for a ski resort - at this hefty price tag. Very well equipped, good noise insolation, nice shower and bathroom - but the room itself rather reflects on a smallish business...

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Thank michael_zrh
Reviewed 2 weeks ago via mobile

Our first time visit to Niseko during chinese new year was a huge success. Chalet ivy was very prompt in responses even before we arrived. Most of their rooms were booked so we dint get the Mt Yotei view rooms but we dont regret it as the mountain was not visible due to snow n fog 3 out of 4...

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Thank Sheeba K
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear Sheeba K, Thank you very much for staying with us and for taking the time to review our property in great detail. We are very happy to hear all your positive experiences with us, and especially pleased to hear that you enjoyed our hot pot. We would like to pass along your comments to our staff. We look forward...

Sydney, Australia
Reviewed 2 weeks ago

We stayed five nights during the first week in Feb 2016 for a week of skiing. The hotel is a quick free shuttle bus to either .Base or the Gondola and close enough to .Base to walk downhill after a day on the slopes. All the staff were amazingly friendly, from reception, bar, ski concierge and restaurant. We have incorrectly...

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Thank GR3G0RY-S
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear GR3G0RY-S, Thank you very much for staying with us and for posting your review. We are very happy to hear that you enjoyed a comfortable stay with us and would like to pass along your message to our staff. We look forward to serving you again in the future. With much appreciation, Makoto Iwasa, Hotel Manager

Reviewed 3 weeks ago

This is my 2nd time staying at this hotel and we had a great time. Ivy is located in the middle of upper Hirafu which I think is more convenient since they provide shuttle to the ski lift but at night all the shops and restaurants are within min of walking distance. The supermarket at Hirafu 88 next door is...

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Thank samuelw531
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear samuelw531, Thank you very much for staying with us again! We appreciate your detailed review and would like to pass along your positive comments to our staff. Thank you also for your suggestion about breakfast. We certainly look forward to welcoming you back again on your future stays in Niseko. With much appreciation, Makoto Iwasa, Hotel Manager

Hong Kong, China
Reviewed 3 weeks ago

Rooms small but well appointed and very clean. Onsen is nice - not very big but perfect for a quick soak off the slopes. Staff friendly and efficient. Breakfast good. This is a very convenient location. Minutes walk from the lifts with an easy free shuttle service. Ski valet and ski hire on site. Close to all the bars and...

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Thank Valleyone
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear Valleyone, Thank you very much for staying with us and for reviewing our property. We are happy to hear that you had an overall positive experience and look forward to welcoming you back on your future stays in Niseko. With much appreciation, Makoto Iwasa, Hotel Manager

Brisbane, Australia
Reviewed 3 weeks ago

Spent a week here in Jan 2017. The hotel is well situated about 150 m from the lifts, but there is a shuttle from the hotel available at your wish so you don't need to walk up the hill in ski boots, however it is an easy downhill walk back in the afternoon. We stayed in the new building. Rooms...

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Thank Anders C
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear Anders C, Thank you very much for staying with us and for taking the time to post your detailed review. We are very happy to hear that you had a positive experience with plenty of comfort. We are especially pleased to hear that you enjoyed our ski concierge service. We certainly hope to welcome you back in the future!...

London, United Kingdom
Reviewed 5 weeks ago

Not quite ski-in ski-out, but with a shuttle service from the ski-concierge/ boot locker room (which has a good selection of rental equipment, but don't book lessons or guides here as they are a fair bit more expensive than the pro outfits operating throughout the resort) to the nearby lift lines, this is a contemporary, classy, "ApartHotel" as one might...

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Thank Mark M
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear MCMLXIII, Thank you very much for staying with us and for thoroughly reviewing our hotel. It sounds like you were able to experience many of our facilities and services. Although not everything may have met your standards, we appreciate all your comments and would like to pass along your compliments to our staff. We hope to have another opportunity...

A TripAdvisor Member
2 reviews
Reviewed 18 January 2017 via mobile

Our stay at Chalet Ivy was perfect from start with the front desk staff who made great recommendations for meals and organised transfers etc, to the ski concierge shuttle service to and from the mountain. Having said this the hotel is very close to Dot base and a 5 minute walk to the gondola, but the shuttle is great especially...

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Thank A TripAdvisor Member
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear Madam or Sir, Thank you very much for staying with us and for reviewing our property. We are very happy to hear that you thoroughly enjoyed your experiences and thank you for your recommendation. We look forward to welcoming you back in the future. With much appreciation, Makoto Iwasa, Hotel Manager

Singapore, Singapore
Reviewed 10 January 2017

Stayed at Chalet Ivy for 5 nights, unfortunately we were only able to secure 3 nights from the hotel and the other 2 nights through Agoda. Didn't like the fact that Chalet Ivy charges 20% upon confirmation and remaining 80% 60 days before arrival. They don't do price matching as well. If you see a lower price on other websites,...

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Thank risxlene
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this review

Dear risxlene, Thank you for staying with us and for reviewing our property in detail. We are glad to hear that you enjoyed our ski services, onsen, rooms, location, pampering, and more, and thank you for sharing your comments for the areas that require further improvement. Regarding the situation with your room, we are able to arrange rooms if we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in Hirafu’s Upper Village, luxury boutique hotel Chalet Ivy accommodates travelers of the world with fine hospitality and a hearty home away from home experience. Whether you are touring the bounty of natural beauty that is summertime in Hokkaido or heading out for a long day on the world-famous Niseko powder snow, Chalet Ivy is here to welcome you home afterwards! Comfortable rooms with mountain views, delicately prepared Japanese cuisine with wine and Japanese sake, natural onsen hot springs, gym, and spa, and activity concierges are here to make your stay in Niseko truly luxurious. ... more   less 

Additional Information about Chalet Ivy

Address: 188-19 Yamada, Abuta-gun, Kutchan-cho 044-0081, Hokkaido
Region: Japan > Hokkaido > Abuta-gun > Kutchan-cho
Price Range: $347 - $1,359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chalet Ivy 3.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
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Questions & Answers

Here's what travellers have asked, with answers from Chalet Ivy staff and other travellers.
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Questions? Get answers from Chalet Ivy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high level room with either yotei or hirafu views.”
 of 5 bubbles risxlene, 10 Jan 2017 | Read review
“We liked the new wing because its closer to the ski valet”
 of 5 bubbles Monchan736, 3 Aug 2016 | Read review
“Room with Mt. Yotei view”
 of 5 bubbles LinCHK, 1 May 2016 | Read review
“Ask for the rooms in the new wing, they are literally brand new & modern”
 of 5 bubbles OlaAleks, 18 Feb 2016 | Read review
“Try another Hotel”
 of 5 bubbles Alexandra_E3264, 14 Feb 2016 | Read review
5 of 5