We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (98)
Room & Suite (217)
Dining (41)
Nearby Hotels
See allSee all
Overview
  • Excellent28%
  • Very good61%
  • Average9%
  • Poor1%
  • Terrible1%
Travellers talk about
“swimming pool”(7 reviews)
“ski lockers”(7 reviews)
“welcome center”(8 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (189)
Filter reviews
77 results
Traveller rating
23
50
3
1
0
Traveller type
Time of year
LanguageEnglish
More languages
23
50
3
1
0
Show reviews that mention
All reviewsswimming poolski lockerswelcome centerhotel onsengrand hirafujunior suitewestern breakfast itemscoach terminalrenovated roomjapanese spaother hotelshot stoneticket officesashimiskiing slopesgear hireoutdoor onsen
FilterEnglish
Updating list...
1 - 5 of 77 reviews
Reviewed 4 May 2018 via mobile

We were a bit worried that it might not be as much fun skiing in Niseko this time of the year. But it turned out that it was most enjoyable with a lot fewer people, meaning no lines at lifts and restaurants, and uncrowded slopes....More

1  Thank Rowena_HK
Response from NisekoAlpen, 支配人 at Niseko Alpen HotelResponded 2 weeks ago

Thank you very much for your favorable feedback! As you know, our hotel locates at in front of ski area, so it's very convinient for sking and snowboading. Your compliments are the pillars of our support, and we aim to provide our geusts with even...More

Reviewed 17 March 2018

This very comfortable hotel has everything you need and more. A special mention for the reception staff, particularly a lovely young lady, Chieru [I think this is how you spell her name] who was just terrific , particularly when my brother needed medical attention for...More

1  Thank Warren D
Response from NisekoAlpen, 支配人 at Niseko Alpen HotelResponded 2 weeks ago

Thank you very much for your stay in our Hotel Niseko Alpen. We appreciate your favorable feedback, and we hope your brother getting better now. Your compliments are the pillars of our support, and we aim to provide our geusts with even higher levels of...More

Reviewed 8 March 2018 via mobile

A 1 week stay at Niseko Alpen and everything is positive. Best location in Hirafu which is truely ski-in ski-out but still close enough to walk to town for dining and shopping. Awesome breakfast that is extensive. Rooms are cosy and clean. Staff are extremely...More

1  Thank Glenn S
Response from NisekoAlpen, マネージャー at Niseko Alpen HotelResponded 8 April 2018

Thank you very much for your stay in Hotel Niseko Alpen. We appreciate your favorable feedback. It really warms our hearts! Your compliments are the pillars of our support, and we aim to provide our geusts with even higher levels of satisfaction. We hope that...More

Reviewed 6 March 2018 via mobile

Pros.... Great facilities - love the pool after a day on the slopes. Breakfast is awesome!! Slalom restaurant hot pots are yummm for dinner, massage chairs!!!! Awesome spot for skiing!! Staff are lovely! Cons... the walk up the hill, no drying room for ski clothes,...More

2  Thank Alison P
Response from NisekoAlpen, マネージャー at Niseko Alpen HotelResponded 8 April 2018

Thank you for selecting us out of the many possible places in Niseko. We appreciate your kind compliments. It really warms our hearts! We are sorry for the inconvenience about our facilities services. We will endeavor to enhance not only our facilities but also our...More

Reviewed 10 February 2018

We have stayed at this hotel on a number of occasions. The welcome is always friendly and it is a relatively small hotel. This means that the onsen is rarely very busy; it is not uncommon to be the only one there. The hotel's location...More

1  Thank afanlennox
Response from NisekoAlpen, マネージャー at Niseko Alpen HotelResponded 8 April 2018

Thank you for selecting us out of the many possible places in Niseko. We appreciate your favorable feedback. It really warms our hearts! Your compliments are the pillars of our support, and we aim to provide our geusts with even higher levels of satisfaction. We...More

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Spa
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Laundry Service
Multilingual Staff
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$98 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$98 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (98)
Room & Suite (217)
Dining (41)
Pool & Beach (2)
Amenities (76)
Questions & Answers
Ask a question
sgpdoel
25 March 2017|
AnswerShow all 2 answers
Response from Raymond_DELAYNOMORE | Reviewed this property |
The hotel should let you cancel the booking for April if you book with online 100% refund before 48/24 hours in advance, otherwise they go to charge you no matter what happen. April ski chance is by luck if there isn't any... More
0
Votes
Room Tips
"See if you can get a room with a view of the slopes."
Read review
"Ask for a room facing the mountain side"
Read review
"Rooms facing chair lift can be noisy when slopes are being groomed."
Read review
"choose a room facing the ski course"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing