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A cousin and I stayed here for a week during a ski vacation at Niseko. It's a very nice facility with a wonderful, outgoing staff. It's a great place to stay for skiing. They provide ski lockers for skis and boots, boot drying equipment, and...More
Hotel Niseko Alpen is the only true ski in ski out full service hotel in the Grand Hirafu Ski Resort. The Ace Quad ski lift is one of the best ways to access the mountain and is literally a one minute walk from the hotel's...More
We stayed 5 nights in Dec 2016, so this review is a little late. But clearly we had a fantastic time and I'm still re-living it 6 months later!
We had a room for 4 person (2 on bed, 2 on futons). There's just enough...More
Best location for Grand Hirafu lift.
Hotel is in massive need of off-season capex. Rooms are rundown with stained carpets, flimsy pillows and aged mattresses. Bathroom is like a pre-fab plastic box.
Service is poor. Unhelpful on every request: Refuse to make restaurants reservations. Refused...More
Fantastic location with genuine ski in / ski out. Room (junior suite) was large with a view of the mountain. Very large buffet breakfast with all western and Japanese options. Had all essentials covered: large onsen (inside and outside areas) plus plenty of beer and...More
Response from Raymond_DELAYNOMORE | Reviewed this property |
The hotel should let you cancel the booking for April if you book with online 100% refund before 48/24 hours in advance, otherwise they go to charge you no matter what happen. April ski chance is by luck if there isn't any... More
The hotel should let you cancel the booking for April if you book with online 100% refund before 48/24 hours in advance, otherwise they go to charge you no matter what happen. April ski chance is by luck if there isn't any snow now you might simply cancel your trip or plan for other activities now.