We were due to stay in a fully paid in advance apartment this week, however a government imposed travel ban forced us to cancel our booking of course. Despite repeated requests for a refund or reschedule, this business refuses to practice any kind of compassion or good business practice. There are so many other wonderful businesses who are relaxing their rules in light of the current situation. This business is money hungry and are propping up their business with my hard earned money. Shame on them!
This place doesn't even deserve one star! Extremely POOR customer service. Terrazze doesn't care about the safety and health of their guests. They only care about making money. Hokkaido is in a state of emergency and the Governor is urging all residents to stay home. Terrazze is unwilling to offer any refund but instead wants to put visitors at risk. I will NOT be returning, and would NEVER recommend this hotel to any friends. I will take my business elsewhere, such as AYA, who has offered full refunds for their guests!
Excellent staff, luxurious amenities, location is superb plus the glorious Mount Yotei view in your living room is a dream. Restaurant recommendations are curated well. Ask the hotel staff to run the fireplace and your evening will be most memorable shared with your family around the cozy room.
Terrazze Niseko was a gem of a place. Our room had a stunning view of Mount Yotei, which we could only see when it wasn't endlessly dumping Japow on Niseko. The facilities were wonderful, a generous and well-planned ski room, and helpful and attentive staff. Our suite had great furnishings, fast internet, what more do you want after a fantastic day of snowboarding?
We had four adults in the two BR apartment which was compact but big enough to be comfortable. Appliances (euro) and finishes (granite) were very high standard. There was a separate room for drying skis/boots etc. which was modern, spacious and well set out. The on-site receptionist and concierge booked restaurants and trips as well as drove us tot he shop and slopes - basically on call for most of the day, which was very handy as the apartment is mid village so too far to walk to the mountain each morning. However there is also a good bus service, so in the absence of Pat/Andrew, we were able to get the shuttle almost to our door at the end of the days skiing.
We absolutely loved our stay at Terrazze. We were in the ground floor room, which I believe is smaller than the other levels, but it was still amazing. Loved the heated floors, the fireplace, even the views from our level! Very clean, new, modern and a really nice stay. However, what topped off our amazing experience at this place was the service!! It was like nothing we've ever experienced. The staff were super helpful, plus provided us with what felt like our own personal driver!! Admittedly the rooms were not full during most of our stay, so they had more time to drive us around. But even when there were more people staying, so long as we gave around 1/2 hr notice, we could be picked up and dropped off anywhere around town. It was so good!! Tanita, Andrew, Patrick, & Emily, who were the ones who helped us throughout our stay were amazing. They helped us with recommendations of where to go and what to do, and other things like researching the train timetable for us!! They all went above and beyond anything I would ever expect. So thank you guys!! Oh, and wifi speed of the hotel was so quick, ive never seen a hotel wifi so good!…
The apartment was lovely - perfect for our family of 4 - with comfortable rooms, lovely bathrooms and a gorgeous view. The staff could not be more accommodating and the concierge service was amazingly convenient. Even the drying room was extremely well appointed with a welcoming fireplace!
Good location, only 6 rooms so quite boutique, wonderful staff who really look after you, the on hand transport to drive us was fantastic. Very good kitchen , well equipped, washing machine was handy, great views, good size bath, excellent heated ski and boot room. You really feel that Nisade, the operators, have their act together on this property. We'd definitely book it again.
The penthouse suite is beautifully appointed and completes the Ja-POW experience. Wake up to inspiring views of Mt. Yotei. Enjoy the local Onsen culture in your own home! The staff was accessible, helpful and made our stay exactly as we wished it. Without hesitation Terrazze and Niskeo are a winning combination for an exotic and over the top ski vacation. Miss it already! Andrew- NYC
Very fine accomodations. The indoor spa in the penthouse suite is incredible. The staff was really helpful and made sure all detailes were ironed out. The view of Mt Yotei, the massive 2,000 meter volvano is square in center of the apartment. The whole area around the apartment, Lower Hirafu Village, has several some and interesting restaurants, retail, and bars. This has to be one of the top 5 places to stay in Niseko.