We had 7 nights and stayed in 501. Great apartment. We used 2 of 3 bedrooms. Very nicely finished apartment. Love heated toilet seats and floors. Great storage in the heated basement for all ski gear. Suggestions- have someone meet you on arrival. We arrived at 100pm but staff don’t arrive back until 300pm. A hot tub would have been great. Great kitchen but a partially stocked pantry would have helped- just some condiments etc. On site staff and cleaners are great. Views across to Mt Yotei were fabulous. The central location is so good for food and lifts, though not ski in. Highly recommend.
Really enjoyed our stay at Niseko. Ski Japan were fantastic, picking us up as per schedule and ensuring we had a trouble free stay. The only comment I have about the apartment was that the dishwasher filter looked like it had never been cleaned before and when the apartment was serviced one set of towels were removed and not replaced causing me to request towels three times before receiving them.
Stayed 10 days with my family and 2 kids of 4.5 year-old. Positive: 1) 5 mins walk to the family lift, 2) self contained apartment that has everything you need to wash, cook and sleep, 3) building was small, so the number of apartments was limited. No wait / no queue for reception / lift / ski room access... 4) and of course, being in Japan, everything was in order in the apartment and all appliances worked well. I would position Snow Crystal as an upper mid-range apartment. Much less luxury than Kizuna (which by the way is too noisy because of the bar next to the building) and a bit less luxury than Alpen Ridge.
We booked a 3 bedrooms apartment. There were 2 ensuites that were rather small; the rooms were just big enough for the bed and mini bedsides. We had to unpack all our luggage and tidy up everything in the wardrobes as there wasn’t enough space to take stuff out from them unless we put them on the bed. The kitchen was well equipped with very high end appliances but in contrast, the essentials like the washing machine, the hairdryer and the iron were very cheap and low quality. The washing machine was one of those basic Japanese top loaders and didn’t even function with hot water so didn’t really clean properly. The iron was tiny and cordless but the steam was almost non existent and couldn’t really iron anything so I gave up using it after 10 minutes. There was only 1 laundry rack supplied for 6 people which made me think that management didn’t really know how to accommodate their guests or were not attentive to details.There were only 4 pairs of slippers supplied whereas I did specify that there would be 6 people staying in the flat. Humidifiers were also requested but not supplied; this was rectified the next day. Communication was also not that great prior to arrival; I requested them to assist for restaurant bookings but nothing was confirmed till we actually got there. I had made some bookings myself for back up and we ended up going twice to the same restaurant as there would had been a penalty fee charged for late cancellation. The receptionist was not there most of the time but since it was my second time in Niseko, I didn’t really need the assistance but was thinking about people who may had needed it. It’s mentioned in the welcome pack that we could use the onsen at the Vale but doesn’t mention that it’s only up to 9:00pm and at a charge. Cleaning was every 2 days and wasn’t top notch. There was hair behind the toilet seat that was still there after cleaning. The location is still very good being close to the Ace Family lift and whithin the heart of the village. The airport transfer service was efficient too and very punctual but very expensive at almost 1,000 AUD for a round trip. I was more impressed when we stayed at Alpen ridge last year.…
The self contained apartments were really great! definitely recommend for medium sized groups/families! Very friendly staff/service, and quick to reply via email regarding any of our requests/requirements. 2 minute walk from the bottom lifts, the vale is even closer with the rear of the property basically being able to board in/out
The location was just great, nice and central within short walking distance from all restaurants and lifts. Jess and Katelyn, were the best at the front desk offering great restaurant recommendations. The overall place is very modern in design, spacious enough for 6 people with nice sofa and dining area to hang out. The great touch was the in apartment washing machine with drying facilities. The toilets were nice and roomy and clean. Rooms were also comfortable and cleaners were meticulous. Great thing was the cleaners were so good that they found a lost earring which our friend dropped and Jess was great to arrange its return. Overall would return here again. The only one thing if any is that the ski storage room and the pathway would be lined with non-slip surface would add to the safety especially at the end of the day where puddles of water gather and making the floor a little treacherous. .…
There were many things we liked about our first trip to Niseko ... The snow, the food, the people ... But what made it a truly great experience was the location and services at our apartment in Snow Crystal. Its stones throw from the mountain and beautifully equipped for a family ... Awesome kitchen, great beds and comfortable living area. The undoubted highlight was the service we received from Jess. Nothing was a problem and she ensured our stay was a great one. On my sons birthday she organised a cake, candles and a little treasure hunt for him. What a great touch!
Spent a first week of 2017 in 501 apt. 3 bath rooms and 3 bed rooms made our stay comfortable ( 3 adults and 2 kids) . The kitchen is fully equiped by all possible appliences. There a few food stores within 5 minutes walking, plenty of ski gear shops are near by. Ski lift is just behind the building ,just go through Vale hotel. One thing to be improved is TV. Normally we connect USB flash directly to TV and little one can watch cartoons, but not with Japanese TV.
Fabulous 1st family ski trip. Apartment location is near chairlift for Family base or bus stop for gondola base. Gives you option to ski home which is great. Lots of nearby restaurants, supermarket nearby as is ski rental etc. Spacious boot room accessed from lift outside your apt. Staff available and nothing is too much trouble. Importantly for us lots of drying space for clothes over night and also helpful to have washer and dryer in apartment. Amazing view of Yotei tops it off. Everything you need, highly recommend.
First time for us that we stayed in Snow Crystal and we loved every minute of it. Location is great, staff nice and very helpful. Lots of kids playing in the snow just down the building. Very short distance from the slopes, restaurants, shops. The apartment was very nice and everything we needed was there. We will definitively come back there next year. Thanks !!!