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193-11 Aza Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Traveller (16)
Room & Suite (4)
Bathroom (1)

About

#20 of 123 Specialty lodging in Kutchan-cho
Location
Cleanliness
Service
Value
Perfectly placed just metres from the slopes in the heart of Hirafu Village, Snow Crystal is the ideal place to enjoy the best of the region in every season. each apartment is fully contained, offering stylish and comfortable interiors that are sure to host many happy holiday memories.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Hiking
Airport transportation
Spa
Baggage storage
Parking
Wifi
Skiing
Shuttle bus service
Non-smoking hotel
Clothes dryer
Laundry service
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Room features
Fireplace
Iron
Wake-up service / alarm clock
Coffee / tea maker
Kitchenette
Flatscreen TV
On-demand films
Bath / shower
Dishwasher
Microwave
Refrigerator
Kitchenware
iPod docking station
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Languages Spoken
English, French, Spanish, Chinese and 2 more
25Reviews1Q+A5Room tips
Traveller rating
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Most Recent
John B wrote a review Dec 2019
Sydney, Australia371 contributions53 helpful votes
+1
We had 7 nights and stayed in 501. Great apartment. We used 2 of 3 bedrooms. Very nicely finished apartment. Love heated toilet seats and floors. Great storage in the heated basement for all ski gear. Suggestions- have someone meet you on arrival. We arrived at 100pm but staff don’t arrive back until 300pm. A hot tub would have been great. Great kitchen but a partially stocked pantry would have helped- just some condiments etc. On site staff and cleaners are great. Views across to Mt Yotei were fabulous. The central location is so good for food and lifts, though not ski in. Highly recommend.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mel V wrote a review Jan 2019
Turramurra, Australia26 contributions15 helpful votes
Really enjoyed our stay at Niseko. Ski Japan were fantastic, picking us up as per schedule and ensuring we had a trouble free stay. The only comment I have about the apartment was that the dishwasher filter looked like it had never been cleaned before and when the apartment was serviced one set of towels were removed and not replaced causing me to request towels three times before receiving them.
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Date of stay: January 2019
Rooms
Cleanliness
Service
Trip type: Travelled with family
Room Tip: Rooms on the Western side have better views of the ski runs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NISADEBP, Manager at Snow Crystal
Responded 5 Feb 2019
Dear Mel V, Thank you for your review. We are so happy to hear that you enjoyed your Niseko stay at Snow Crystal! We are sorry about the frustrations you encountered during your stay. We thank you for bringing these issues to our attention. We value all feedback and will be looking into this so we can make improvements. Thank you again for choosing to stay with us. We hope to see you again next time you visit Niseko! Warmest Regards, Nisade Boutiques Property Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sophie_In_Taipei wrote a review Mar 2018
Taipei, Taiwan69 contributions110 helpful votes
Stayed 10 days with my family and 2 kids of 4.5 year-old. Positive: 1) 5 mins walk to the family lift, 2) self contained apartment that has everything you need to wash, cook and sleep, 3) building was small, so the number of apartments was limited. No wait / no queue for reception / lift / ski room access... 4) and of course, being in Japan, everything was in order in the apartment and all appliances worked well. I would position Snow Crystal as an upper mid-range apartment. Much less luxury than Kizuna (which by the way is too noisy because of the bar next to the building) and a bit less luxury than Alpen Ridge.
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Date of stay: February 2018
Rooms
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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SueSue wrote a review Jan 2018
Sydney, Australia157 contributions66 helpful votes
We booked a 3 bedrooms apartment. There were 2 ensuites that were rather small; the rooms were just big enough for the bed and mini bedsides. We had to unpack all our luggage and tidy up everything in the wardrobes as there wasn’t enough space to take stuff out from them unless we put them on the bed. The kitchen was well equipped with very high end appliances but in contrast, the essentials like the washing machine, the hairdryer and the iron were very cheap and low quality. The washing machine was one of those basic Japanese top loaders and didn’t even function with hot water so didn’t really clean properly. The iron was tiny and cordless but the steam was almost non existent and couldn’t really iron anything so I gave up using it after 10 minutes. There was only 1 laundry rack supplied for 6 people which made me think that management didn’t really know how to accommodate their guests or were not attentive to details.There were only 4 pairs of slippers supplied whereas I did specify that there would be 6 people staying in the flat. Humidifiers were also requested but not supplied; this was rectified the next day. Communication was also not that great prior to arrival; I requested them to assist for restaurant bookings but nothing was confirmed till we actually got there. I had made some bookings myself for back up and we ended up going twice to the same restaurant as there would had been a penalty fee charged for late cancellation. The receptionist was not there most of the time but since it was my second time in Niseko, I didn’t really need the assistance but was thinking about people who may had needed it. It’s mentioned in the welcome pack that we could use the onsen at the Vale but doesn’t mention that it’s only up to 9:00pm and at a charge. Cleaning was every 2 days and wasn’t top notch. There was hair behind the toilet seat that was still there after cleaning. The location is still very good being close to the Ace Family lift and whithin the heart of the village. The airport transfer service was efficient too and very punctual but very expensive at almost 1,000 AUD for a round trip. I was more impressed when we stayed at Alpen ridge last year.
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Date of stay: January 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Johwelvic B wrote a review Jan 2018
Sydney, Australia2 contributions2 helpful votes
The self contained apartments were really great! definitely recommend for medium sized groups/families! Very friendly staff/service, and quick to reply via email regarding any of our requests/requirements. 2 minute walk from the bottom lifts, the vale is even closer with the rear of the property basically being able to board in/out
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Date of stay: January 2018
Value
Location
Service
Trip type: Travelled with friends
Room Tip: booking the Nisade Vale instead of the SnowCrystal is closer to the lifts, but only by 30 seconds
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nisade2017, General Manager at Snow Crystal
Responded 24 Feb 2018
Dear Johwelvic Thank you for your lovely review of Snow Crystal. We pride ourselves on our family friendly apartments and knowledgeable service of our staff. It is nice to hear your enjoyed your stay, we look forward to providing you with equal service next time you visit us at Snow Crystal.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Geoffrey C wrote a review Jan 2017
12 contributions6 helpful votes
The location was just great, nice and central within short walking distance from all restaurants and lifts. Jess and Katelyn, were the best at the front desk offering great restaurant recommendations. The overall place is very modern in design, spacious enough for 6 people with nice sofa and dining area to hang out. The great touch was the in apartment washing machine with drying facilities. The toilets were nice and roomy and clean. Rooms were also comfortable and cleaners were meticulous. Great thing was the cleaners were so good that they found a lost earring which our friend dropped and Jess was great to arrange its return. Overall would return here again. The only one thing if any is that the ski storage room and the pathway would be lined with non-slip surface would add to the safety especially at the end of the day where puddles of water gather and making the floor a little treacherous. .
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Date of stay: January 2017
Rooms
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from arnaud d, Properties Operation Manager. at Snow Crystal
Responded 26 Jan 2017
Dear guest, Thank you very much for leaving such wonderful review about your stay at SnowCristal. I am thrilled to hear that you had a fantastic stay with us and that you found my staff amazingly friendly. I do have a great team who is very passionate about delivering only the very best service at all times to ensure our guests feel valued and special. I am delighted that you enjoyed our special touches and that you felt the personalised service and attention to details that we pride ourselves on. Rest assured, I will share your wonderful feedback with my entire team who will be thrilled to hear your kind words. Once again, thank you so much for sharing your experience on Trip Advisor. We very much look forward to welcoming you back to your new “Niseko home”. Best wishes Arnaud Devillers Properties Operation Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danny W wrote a review Jan 2017
Sydney, Australia3 contributions4 helpful votes
There were many things we liked about our first trip to Niseko ... The snow, the food, the people ... But what made it a truly great experience was the location and services at our apartment in Snow Crystal. Its stones throw from the mountain and beautifully equipped for a family ... Awesome kitchen, great beds and comfortable living area. The undoubted highlight was the service we received from Jess. Nothing was a problem and she ensured our stay was a great one. On my sons birthday she organised a cake, candles and a little treasure hunt for him. What a great touch!
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from arnaud d, Properties Operation Manager at Snow Crystal
Responded 24 Jan 2017
Dear Danny W, Thank you very much for your wonderful review about your stay at Snow Crystal. I am thrilled to hear that you enjoyed your stay with us and that you found our service unbeatable. We do pride ourselves on our service here at Snow Crystal, so I am pleased that you felt this and that you found my concierge extremely helpful. Rest assured, I will pass your lovely feedback on to Jess. We like to think of Snow Crystal as a 'home away from home', so I am delighted to hear that you felt at home during your stay with us. We very much look forward to welcome you back to your 'home away from home' in the hopefully near future. Best wishes Arnaud Devillers Properties Operation Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vlad A wrote a review Jan 2017
Vladivostok, Russia16 contributions23 helpful votes
Spent a first week of 2017 in 501 apt. 3 bath rooms and 3 bed rooms made our stay comfortable ( 3 adults and 2 kids) . The kitchen is fully equiped by all possible appliences. There a few food stores within 5 minutes walking, plenty of ski gear shops are near by. Ski lift is just behind the building ,just go through Vale hotel. One thing to be improved is TV. Normally we connect USB flash directly to TV and little one can watch cartoons, but not with Japanese TV.
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from arnaud d, Properties Operation Manager at Snow Crystal
Responded 10 Jan 2017
Dear Vlad A, Thank you very much for taking your time to write a review about your recent stay with us. I am thrilled to hear that you enjoyed your stay at Kozue and that you found our staff nice. We very much hope to welcome you back to Snow Crystal in the hopefully near future. Best wishes Arnaud Devillers Properties Operation Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen O wrote a review Dec 2016
Rye, New York12 contributions13 helpful votes
Fabulous 1st family ski trip. Apartment location is near chairlift for Family base or bus stop for gondola base. Gives you option to ski home which is great. Lots of nearby restaurants, supermarket nearby as is ski rental etc. Spacious boot room accessed from lift outside your apt. Staff available and nothing is too much trouble. Importantly for us lots of drying space for clothes over night and also helpful to have washer and dryer in apartment. Amazing view of Yotei tops it off. Everything you need, highly recommend.
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Date of stay: December 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from arnaud d, Properties Operation Manager. at Snow Crystal
Responded 1 Jan 2017
Dear Karen O, Thank you very much for taking your time to write this lovely review about stay with us at Snow Cristal. I am thrilled to hear that you had a wonderful time at SnowCristal and that you found our service unbelievable. We do pride ourselves on our service, so I am very pleased to hear that you felt this during your stay. I am pleased to hear that you found our location great for your stay. We are indeed situated in the middle of Hirafu and we are a stone throw away from Ace familly Run chair lift. I delighted to hear that you found our facilities great. Once again, I would like to thank you for sharing your experience and writing this wonderful review about your stay with us. We very much look forward to welcoming you back to your “Niseko home” in the hopefully near future. Best wishes, Arnaud Devillers Properties Operation Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cathia M wrote a review Mar 2016
Singapore, Singapore4 contributions11 helpful votes
First time for us that we stayed in Snow Crystal and we loved every minute of it. Location is great, staff nice and very helpful. Lots of kids playing in the snow just down the building. Very short distance from the slopes, restaurants, shops. The apartment was very nice and everything we needed was there. We will definitively come back there next year. Thanks !!!
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Date of stay: February 2016
Value
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from nisade-com, Front Office Manager at Snow Crystal
Responded 7 Mar 2016
Hello 8CPM8, Thank you very much for your review and we are so pleased you enjoyed your stay at the Snow Crystal. It's great that you were able to take advantage of our downtown location just minutes from the chairlifts. We look forward to welcoming you back to Snow Crystal next winter for another wonderful stay in Niseko. Warm Regards, Huifen and Jess
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$214 - US$243 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-cho
NUMBER OF ROOMS
11
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Frequently Asked Questions about Snow Crystal
Which popular attractions are close to Snow Crystal?
Nearby attractions include Niseko Kids Club (0.08 km), Mick's (0.05 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at Snow Crystal?
Some of the more popular amenities offered include free wifi, a lounge, and a spa.
Which room amenities are available at Snow Crystal?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Snow Crystal?
Guests can enjoy a lounge during their stay.
Is parking available at Snow Crystal?
Yes, free parking is available to guests.
What are some restaurants close to Snow Crystal?
Conveniently located restaurants include Bombay Sizzlers Niseko, Bar Gyu, and Kamimura Restaurant.
Does Snow Crystal have an airport shuttle?
Yes, Snow Crystal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Snow Crystal have airport transportation?
Yes, Snow Crystal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Snow Crystal?
Yes, laundry service and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Snow Crystal?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Japanese, and Indonesian.