We have requested to have our booking this March refunded. They refused claiming it’s in their policy. Yes but there’s always an exception to that! Especially now that there is a travel ban from our country. We cannot fly out even if we wanted to!! We forwarded all proof, memorandum from the Philippine president but still they refused. This is not even our choice, we cannot fly out of the country, unless we teleport?! I guess greed really shows in times like this. Fyi, other “non-refundable” hotels from tokyo & osaka agreed to refund the bookings because they UNDERSTAND THE TRAVEL BAN CIRCUMSTANCE!
This is my second time to stay at the Nozomi Views over the past few years and love it. Great place to stay. Easy ski in and out. Beautiful views of My Yotei. Very accommodating staff. I'll definitely be staying here again.
Nozomi Views is perfect for family specially with young kids, very near Ace Family Quad Lift (5 - 8 mis walk). Place is very near to Hirafu eateries and grocery. We also did light cooking and laundry. Really value for money.
Very convenient location near the main intersection of Hirafu and close to everything worthwhile. Comfortable accommodation, albeit a bit cramped. But this is Japan! Niseko Central staff provide great service and are very helpful. Highly recommend.
Room was a very good size for Japan. Location is excellent and the staff went out of their way to help and make our stay memorable. If I want to be picky then cleaning could be a little better otherwise 2 thumbs up.
We had a great experience staying at Nozomi Views. The team at Niseko Central is extremely helpful and friendly. They were very efficient in answering our questions and arranging transport for us. The room is also big and spacious and we really enjoyed our comfortable stay there.
This was our second stay at Nozomi views, this time in a studio apartment on the fourth floor on the southern side. The apartment was well equipped, clean and comfortable. There is not much storage in the unit so its best for a maximum of two people. The ski storage and lockers downstairs are great, and all the staff there could not have been more knowledgable, friendly or helpful ! We think this is the best value and situation in the Hirafu area, a short walk to all the best cafes and bars, shops and restaurants. And nice and close to the family quad if you want to walk, or catch the bus to the Gondola. We will be back !
We are in our 4th day in a 2 brm 2 bth at nozomi and it is amazing. Great high pressure showers and what a location.You literally can walk to 30 restaurants within 100m. There's a ski lift only 50m away.The room is very spacious with views to die 4.We are on level 3.Enjoy as we did
Had a great time in Niseko-Grand Hirafu. Stayed in the 2 bedroom condo at Nozomi. Well laid out and with premium finishing. Sits right in the middle of Upper Hirafu and a short walk from the lowest Family Quad ski lift. Close to most amenities and restaurants. All my guest services bookings were well attended to and Alex who received us at the welcome centre was very helpful, informative and friendly. Would have been good if there were toiletries and similar amenities provided, but that's a small matter. All in all a good place to stay.
Just stayed at Nozomi Views and was in the 1 BR apt with a Mt. Yotei View on the 5th floor. The apt is well kept and in fantastic condition. If you appreciate something modern in design, then I would suggest Nozomi Views! Albeit I stayed after the ski season, it is in a good location and central to F&B outlets. Staff are also really nice and attentive :)