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Hotel Soberano Chihuahua

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Hotel Soberano Chihuahua
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123 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Fort Lauderdale, Florida
Level Contributor
163 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 2 weeks ago

We pulled up to the hotel, but there was no bellhops, no security and we walked right in. This was around 1 pm. Did not see any other guests. The restaurant and bar area was empty. Check in went okay, we were on the Executive level floor with lounge access, but got all sorts of answers regarding what time things... More 

Helpful?
Thank trekker954
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that we may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Regarding the money change, im checking what happen because we do that service. Thank you for your comments and kind understanding and we will appreciate if you... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

I used to travel all over the world for my job and I think this hotel is one of the worst I've ever staid. Ok the hall is beautiful and the breakfast not bad, but it does not compensate the poor level of the room. In Chihuahua it's currently 10 degrees, and there is not heater in the room, I... More 

Helpful?
Thank Skaya98
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that we have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding its always important to us to know how was your experience at the hotel. We will appreciate if you give... More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2016 via mobile

We were in this hotel in March for a wedding, the hotel was still turning in to a Sheraton so we couldn't appreciate the pool area which we were planning to see but the restaurant was good, the rooms have a nice view, the service was great too, No doubt if we visit Chihuahua we would stay here again

Helpful?
Thank Alejandra H
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

thank you for your preference, let me tell you that the pool area its ready for your next visit, we are working to enhance our standards and our services. Thank you for the comments we really appreciate the effort, anything you need for your next visit just let us know. Have a good day. More 

Massachusetts
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2016

My husband and I attended a family wedding at this Hotel Soberano, now a Sheraton. The room was spacious and comfortable; the bed was one of the most comfortable hotel beds I've ever slept in. The lobby and common areas are beautiful with a floor to highly vaulted ceiling lobby. I was most impressed with the staff. From the front... More 

Helpful?
Thank Musicmom03
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comments, this will really help us to motivate the staff to enhance our service. I´m really glad that you like it an we appreciate if you give us the opportunity to host you on your next visit. Thank you very much and have a very good day. More 

Nueva York
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 July 2016 via mobile

I have stayed in this hotel several times, back when it was a Westin, then when it was just Soberano and now that it claims to be a Sheraton. Yes the lobby was pleasantly upgraded but the rooms are just as tired as they have ever been. At the most they changed the shower heads as they used to be... More 

Helpful?
Thank JRGNY
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Regarding the rooms, the next renovation will be that, we are working on it, all the carpets, paint, curtains, the plugs in the rooms. Thank... More 

Huixquilucan, Mexico
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2016

It's a classic hotel, remodelled and now the common areas are modern, functional, nice. The rooms are really comfy (awesome bed), still classic decoration, but really enjoyable. The really have to make a new gym (it's tiny, old, with old equipment). The pool is really nice (with beautiful views of Chihuahua). Recommended.

Helpful?
Thank SergioMorilo
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Dear Mr Morilo: Thank you for letting us know how you feel about our facility. We are working to serve you better, right now we are in remodelation process in our fitness center, which will be ready by July 15. We hope to see you in your next visit and enjoy our new service. More 

Pico Rivera, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 May 2016

My husband, 16-month daughter and myself stayed for 5 nights while attending a wedding in the hotel. The hotel is undergoing a remodel, that's almost complete, but that didn't affect us at all. I quite enjoy the smell of fresh paint. The staff was very welcoming and accommodating. The wifi was very stable and came in handy for face-timing family... More 

Helpful?
Thank LALyndaD81
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and... More 

Tijuana, Mexico
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2016

I stayed here for a business trip, it was only 2 nights but the hotel was very accommodating. The rooms were great, bathroom had both shower and bathtub separately. The breakfast buffet was quite nice. The only "but" I can say about this hotel is that is somehow looked old from the inside. And not even talking about lobby area... More 

Helpful?
Thank SergeHK
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. let me let you know that our restaurant, bar an pool area are reopen know. Thank you for your comments and kind understanding and we... More 

Ajijic, Mexico
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 April 2016

Our room was very pleasant, clean, had all the comforts expected from a Sheraton Hotel, and a beautiful view of the city. We had the misfortune to be the very first people in the restaurant that evening after a complete renovation of the lobby, bar, and restaurant. The service was very disorganized and agonizingly slow, but the next morning the... More 

Helpful?
Thank Connie B
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and... More 

A TripAdvisor Member
Reviewed 18 April 2016 via mobile

Just spent a week here on business and could not have been happier. Santiago looked after us from the first night and from helping us find a fabulous restaurant outside to selecting tequila at the bar, he was amazing. We will come back just for him and his service.

Helpful?
Thank A TripAdvisor Member
AtencionAlClienteHS, Front Office Manager at Hotel Soberano Chihuahua, responded to this review

Thank you for your comments, let me tell that our bar is reopen now, we will appreciate if you give us the opportunity to host you in the future and provide the service you deserve. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Soberano Chihuahua Hotel is a five star category business and leisure hotel that offers guests the best quality services in the city. Located in the north of Chihuahua City, very close to San Francisco Country Club and District 1, this hotel is just a 5 minute drive away from restaurants, shopping centers and major industrial parks, 15 minutes away from downtown and 30 minutes away from the airport. The hotel has 204 spacious deluxe rooms and master suites with spectacular city views. All rooms are equipped with amenities to meet all the business and leisure traveler's needs. Rooms include 40-inch LED TVs, air conditioning, internet access, two telephones, amenities, coffee makers, closets and private bathrooms with marble finishes. The property features several restaurants and bars, a fitness center, racquetball court, an outdoor pool, a spa, a gift shop and a business center. Among the services offered by Soberano Chihuahua Hotel are: room service, laundry, complimentary airport shuttle (subject to availability) and free indoor parking. Soberano Hotel facilities have the capacity to accommodate up to 1,300 people in its various meeting rooms, where business or social events can be hosted. ... more   less 

Additional Information about Hotel Soberano Chihuahua

Address: Barranca Del Cobre 3211 | Fraccionamiento Barrancas, Chihuahua 31125, Mexico (Formerly The Westin Soberano Chihuahua)
Region: Mexico > Northern Mexico > Chihuahua > Chihuahua
Price Range: $120 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soberano Chihuahua 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
The Westin Soberano Chihuahua Hotel Chihuahua
Westin Chihuahua
Chihuahua Westin
Westin Soberano Chihuahua
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Soberano Chihuahua staff and other travellers.
1 question
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Rockwall, Texas

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Questions? Get answers from Hotel Soberano Chihuahua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel if you want to spend good nights in Chihuahua”
 of 5 bubbles Skaya98, 10 Nov 2016 | Read review
“Best views of the city!”
 of 5 bubbles LALyndaD81, 19 May 2016 | Read review
“Ask for a room with a view of the city - it's quite nice.”
 of 5 bubbles 819connieb, 21 Apr 2016 | Read review
“Do not stay on this hotel”
 of 5 bubbles 303luisi, 21 Feb 2016 | Read review
“Get the highest floor possible. Stayed on the 3rd floor, my view was partially blocked from the construction tents.”
 of 5 bubbles Riplip3, 21 Dec 2015 | Read review
5 of 5
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