5 stars for Bhargav, Adash and Shoyadbk at Canvas as they were amazing, attentive and brilliant on every level. Not so sure we were expecting guests to be as rude as they were and catered for but that’s at no fault of the hotel team. Would we come back … yes but not during Ramadan as this is the first time we’ve experienced disruption as a guest in 30 years of visit the Emirates.
Good food and service, teams are friendly ,Bar Teams are amazing and nice cocktails , we love this hotel, Thanks to Bhargiuv, Adarsh and Zillur for qmazing service, Chefa at the buffet are frindky and helpful
Super vacation with my son Denis, The beautiful plac e, Nice food and service, All the team are supported and helpful, Thanks to Nabatean. , Chef Janaka, Akshay , Zillur are amazing . Thanks to Bar team to prepare nice cocktails, we recommend the place .
Great 8 days at this lovely hotel Firstly can I say that the service was brilliant and a special mention to Bhagav and Adarsh at the canvas bar and Zillur in the restaurant. Chef Babu also thank you.
We stayed as a family for 4 nights, whilst being a lovely relaxing holiday the resort needs a lot of work! The service and staff were incredible throughout our stay, and that really made the holiday for us. Check-in was smooth and while our room wasn’t ready we had lunch at Lava Beach Club, this was our first experience with the food. Watery, creamy kids pasta with little to no taste, a very good poke bowl and a cremated cheese burger (we came to learn all burgers come well-done because they’re frozen). The room was lovely, however after night 1 the AC stopped working and continued to not work for the remainder of our stay despite having an engineer coming to the room every night to try and fix it. We believe the AC was due to our balcony door not closing properly, though this wasn’t checked. The F&B really needs to have a rethink its priorities, as the buffet is catered entirely to a specific clientele and offers little variety for other guests. The kids section was a real letdown with one Bane-Marie serving plain pasta with some food colouring. Breakfast is great and the poached eggs were amazing! We really, really enjoyed our time and are grateful for the wonderful staff that made our trip! Special thanks to Raju for the wonderful towel art!…
I’m very very happy that I stayed in this hotel! The hotel is more about great service, comfortable rooms, nice convenient beach, good drinks included for all included option, but not for those who wants to party and dance in the evening. Special thanks for the one who met us and helped us when check-out - the nicest and helpful guy Ali and to the waiter in Canvas restaurant Nauaraz (not sure that I write it correctly, very very nice and friendly always ready to help:) thank you!
The rooms in the hotel are massive, more like apartments with 2 balconies and 2 bathrooms! Staff go out of their way to ensure that everything you need is taken care of! Special thank you to James who helped with our transfer
The staff were very friendly and attentive, especially Ardarsh. All inclusive was ok but stray outside of that, and it became expensive. Great choice of holiday if you just want to relax. Adults pool area was strictly monitored. Lava pool area for the children was lively but controlled well.
Wonderful hotel that impressed from the entrance with its unusual design elements, cleanliness and attention to the guest. Glorius and spacious room (king deluxe) with a sea view, interesting interior solutions, excellent lighting quality, amazing soft bed. Everything is thought out to the smallest detail with care for the person. Responsive and polite staff will always promptly help with any questions. I really liked the Canvas cuisine, a wide selection of dishes for every taste, the attentiveness of the staff to your person. Special thanks to Zillur!
The personal is amazing, everything in a hotel perfect. Ahmed thank you very much for your great treatment. The room is always clear and fresh. Actually thanks for your toy for the baby that you made by yourself
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