Hotel Ciudad De Móstoles

Hotel Ciudad De Móstoles

Carretera Mostoles A Villaviciosa de Odon Km 0,20, 28931 Mostoles Spain
ducha moderna y transparente.
Traveller (192)
766524 Guest Room
Room & Suite (18)
766524 Restaurant
Dining (13)

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About

4.0
#1 of 2 hotels in Mostoles
3.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.0 of 5 bubbles
Value

Hotel Ciudad de Mostoles is an excellent choice for travellers visiting Mostoles, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Hotel Ciudad de Mostoles offers guests an array of room amenities including air conditioning, a refrigerator, and a minibar, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features a fitness center and breakfast. Guests arriving by vehicle have access to free parking.

For those interested in checking out popular landmarks while visiting Mostoles, Hotel Ciudad de Mostoles is located a short distance from Plaza del Lavadero (1.3 mi) and Parroquia de San Jose Obrero (1.4 mi).

While in Mostoles, you may want to check out some of the restaurants that are a short walk away from Hotel Ciudad de Mostoles, including Trufa y Boletus (0.5 mi), El Embarcadero (0.6 mi), and Passaparola Trattoria Pizzeria (1.1 mi).

Plus, during your trip, don’t forget to check out some of the popular monuments and statues, such as Monumento a Andrés Torrejón and Monumento del Bicentenario.

Enjoy your stay in Mostoles!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Car hire
Business Centre with Internet Access
Conference facilities
Electric vehicle charging station
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Snack bar
Special diet menus
Vending machine
Taxi service
Banquet room
Meeting rooms
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish

Location

Carretera Mostoles A Villaviciosa de Odon Km 0,20, 28931 Mostoles Spain
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Barajas Airport
32.5 km
See all flights
Universidad Rey Juan Carlos
16 minMadrid Metro
196Reviews9Q+A3Room tips
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Detailed Reviews
N_McL wrote a review Jan 2020
Twyford, United Kingdom
3.0 of 5 bubbles
Definitely a business hotel on the outskirts of Madrid in a fairly unattractive location. Rooms comfortable with a weird glass boxed shower right in the middle. Sort of looks cool but novelty soon wears off. Breakfast was bad, wifi good. It's a taxi ride from anything. Well, maybe a 10 minute walk from a KFC. So overall, price reasonable, service fairly good, rooms fine. Don't stay there unless you've got a reason to be in the neighbourhood.
Read more
Date of stay: October 2019
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David H wrote a review Oct 2017
London, United Kingdom
3.0 of 5 bubbles
This was a nice enough hotel but it does appear to be away from anything on a large roundabout.

I did order room service which was quick and very good.

The room was a little odd with the shower in the middle of the room, not sure if it would work with a family.
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Date of stay: September 2017
1.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
positiveforever wrote a review Aug 2017
5.0 of 5 bubbles
We stayed here for a family wedding in a nearby village. We were totally accommodated for all our needs by the hotel staff and in particular a fabulous receptionist called Susanna. She was chatty and we bonded very much with her. She organised taxi, hairdressers, you name it.. nothing was a problem even though at times it was a very busy reception desk. We had service with a smile at all times. Would love to stay again.
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Date of stay: June 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Naija Babe 2016 wrote a review Oct 2022
Nigeria
+1
2.0 of 5 bubbles
Hotel Cuidad de Móstoles was a hotel we selected because of it's location in the Villaviciosa de Odón/Alcorcon/Móstoles area. It's location is a bit far from central Madrid, but we needed to be in this neighbourhood, so it was ideal. We had previously stayed at another hotel nearby, but decided to 'hotel hop' in order to add variety to our time in Madrid. I'll divide the review into Pros and Cons.

PROS:
At check-in, we met ANDRES at the reception. He was warm, helpful and welcoming. This jolly gentleman offered to store our luggage- (which was a lot), but I said we would manage. Andres told us about booking their breakfast buffet at El Gueridón Restaurant a day in advance, which would be cheaper at 9 Euros, as opposed to 11 Euros on the same day. This we immediately did.

What's most notable about Hotel Cuidad de Móstoles is their 'risque' shower smack in the middle of the room! 😄 This was a unique feature that I had read about in its reviews, and I thought- how unique, cool and original! Though I know many a people will despise this odd concept of a shower cubicle in the center of a hotel room, I 'digged it' quite frankly!😍 And the thing is that the glass panes are transparent, so one's 'nudity' is unmissable, graphic and quite glaring! Besides, there's a full length mirror just by the side wall! 🤪 I mean, how many times will someone ever see or stay in a hotel room like this in this lifetime?!?! My daughter absolutely hated it! 😂 She thought it was rude and inappropriate.

The room had a mahogany wooden floor that looked rich and glossy. This was another favourite thing about the room for me. Two complimentary bottles of small water were left for us everday. Housekeeping was quite fast and extremely efficient in cleaning the rooms. As soon as you place the 'Si Pase N' (Come In) sign on the door, they are there pronto, or 'No Molesten' (Do Not Disturb), then they never bother you. Two ladies at the reception were always of speedy assistance whenever we needed a taxi. Didn't catch their names because they were not wearing name tags.

CONS:
Our room at Hotel Cuidad de Móstoles was a bit on the small side. That 'sexy' shower was positioned in a way that made an already tiny room super tight. The furniture, decor was tacky and old-fashioned. It looked like stuff straight out of the 1980's; especially the black & gray headboard and that dwarfish cupboard contraption! 😩 (Please refer to my posted picture of it). The cupboard was not sufficient, and there were no shelves or drawers inside it.

The bed was rather small, too low, and the mattrass was slippery and a bit lumpy. The bedsheets were ill-fitting- which made them slip off the bed easily. This was so uncomfortable! 😖 The room was starting to show a little wear in the form of some wall paper coming off, the hairdryer almost out of it's fitting, and the wood at the base of the fridge chipping off. Kindly refer to my posted photos.

There were no grab rail(s), handles, or anything you could hold on to inside the shower cubicle, so you had to be careful not to slip on the stainless steel, perforated floor. It also got really stuffy whenever we showered, almost to the point of breathlessness! No dustbin- (except for in the toilet cubicle), or tissue box was placed in the room, and except for 2 miniature soaps, a shaving kit and some kind of tiny bath gel/shampoo hybrid, there were no other complimentary toiletries like say a shower cap, body lotion, etc. Maybe you would have to request them.

Hotel Cuidad de Móstoles is perhaps one of the only 'alleged' 4 star hotels that didn't have a Kettle and Tea/Beverage accoutrements. Also, no Iron was provided, which never ceases to frustrate the hell out of and piss me off! 😡 There was also no complimentary Stationary or any Guest Information about the room, hotel services or anything about the area of Móstoles and environs, except for a QR code of the food menu on the fridge's surface.

The fridge had leaked an orange-brown murky liquid on the inside the first time I opened it. How come this wasn't cleaned beforehand??? I had to mop it up with some tissue. There was an unmistakable stink that sometimes emanated from the shower, and I didn't like the fact that there was no shelving or any place to keep your toiletries/bath items when you showered, except for some small circular petri-dish thing attached to the shower head.

Water often accumulated inside the rectangular sink and it slightly leaked onto the floor from the back/wall area whenever we used it. Our room's T.V had about 40 channels- (including music ones), and only BBC, Al Jazeera, NHK World Japan and TRT World were in English. There was no CNN and no other news or entertainment stations, except for a handful in French and German. Not very 'international' I must say! The television was positioned to the far right of the room by the window- which was so weird! Given that it was affixed to a wall, why couldn't it have simply been placed at the center of the room??? Wonder why they placed it there? 🤔

As for the other facilities of the hotel, I didn't pay much attention to them, other than the fact that Room Service was available, (based on that QR code) in our room, and the menu we saw inside the elevator. Don't know whether they have a Swimming Pool or a Conference Hall. There's a Cafe type seating area for casual snacks and drinks, where you had to summon the waiter/waitress via a bell. There seemed to be only one restaurant on the premises- El Gueridón Restaurante. When we ventured out on foot, we saw a McDonald's, KFC, Burger King, so at least there are some other dining options nearby. This didn't seem like the type of hotel that had a Spa or a Gym.

There was a Vending Machine in the lobby that had sandwiches, chocolates/candy, water, nuts, drinks, biscuits, crisps and condoms! Now why the hell would you place packets of condoms in the same place as food & drink items?!?! I mean, WTF!!! 🤬 The very thought of buying anything from that vending machine repulsed the hell out of me! Just imagine the idea of the same machine dispensing your sandwiches, water and other snacks, with condoms??? There was a seperate machine for about 18 types of cigarettes, so why not have it there??? So bizarre, not to mention outrageous and unbecoming! 😤

As I mentioned previously, Hotel Cuidad de Móstoles's seemingly only restaurant, El Gueridón, had an atrocious breakfast spread! 👎🏽 This is easily the worst breakfast buffet I've ever had the 'displeasure' of trying at any hotel I've stayed at. We had previously stayed at Hotel Villa Odón- (not too far away from Hotel Cuidad de Móstoles), and their's was a whole lot better. Can't believe I also complained about that one! 😄 The one here made that one seem like breakfast at The Ritz or The Four Seasons! First of all, the restaurant looked a little too sterile- kind of like a hospital waiting room area. There was nothing vibrant or attractive about it.

As for the breakfast options, there were 4 kinds of Cold Meats/Cuts: Ham, Turkey Breast, Cooked Ham and Prosciutto, 1 Fritatta, 4 Cereals, 5 Fruits (in their skin), a handful of Yogurt tubs, poppy seed topped Croissants, a couple of Sweet Pastries, Glazed Doughnuts and very tiny wrapped assorted Muffins- (3 types). Those muffins were so adorable, and they were my favourite thing about El Gueridón's breakfast spread.

In addition to this, there was only one type of juice- Orange, and there were fresh-cut Melons/Cantaloupes and Pineapples, but the Chefs couldn't be bothered to remove the entire skin! 🍈🍍😟 Check out my posted picture of them. Or maybe this is how it's presented/served in Spain? But the freshly cut fruit at Hotel Villa Odón's breakfast had all the skin taken off, all 100% of it. At the Beverage(s) Station, Tea Satchets with 4 Brands were available- Pompadour, Deltea, Pickwick and Hornimans, in addition to 2 Hot Chocolate Packs.

A sizeable Beverage Machine dispensed the following: Café Ristretto, Café Solo, Café Cortado, Café con Leche, Americano, Cappuccino, Hot Chocolate, Leche (Milk), Agua Caliente (Hot Water), and Decafs (Descafeinado) of Café Solo, Café con Leche and Cappuccino. Based on what I ate at this breakfast, I will tell you that the Bread was unfresh, the Frittata flavorless, Pastries were stale, Orange Juice was flat, Croissant was dry, Turkey Slices were bland, and so on and so forth. I could go on and on about how uninspiring this breakfast was! 😞 This is perhaps the first breakfast buffet I've had that I didn't eat anything that was delicious; absolutely anything I tell you! 🤮

So to sum up our stay at Hotel Cuidad de Móstoles, I will say that it was not a good one. Except for Andres's excellent service- and that of the Housekeeping Staff, lovely wooden floor, availability of Room Service and 'eccentricity' of their pervy shower, I can say that this is a hotel that fell waaaayyy below expectations! I expected so much more from Hotel Cuidad de Móstoles, and I had no idea based on the reviews I read that it would be as bad as it was. Nevertheless, I'd like to thank ANDRES for his amazing professionalism, the two ladies at the reception for all their help and the Housekeeping 'Crew' for their prompt service.

I was going to give them an average rating, but after having written this review, I came to the realisation that there was too much wrong with the hotel, so it is undeserving of it. It just simply has to be a bad from me, and that's unfortunate and such a shame! 😔 They need to seriously 'revamp' this place because it doesn't qualify as a 4 Star establishment; at least I don't think it should. I can confidently and categorically say that I will not be staying at Hotel Cuidad de Móstoles again because I/we didn't enjoy our time here. There is lots of room for improvement and I respectfully urge them to get right to it! Poor hotel, with poorer facilities that is not recommended by me! 👎🏽
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Hotel access is hard in Móstoles. You either have to call an Uber, or have the Hotel Staff call a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armando Milán Kalbfleisch, Director General at Hotel Ciudad De Móstoles
Responded 5 Dec 2022
Dear NaijaBabe2016. Thank you for your review and for the photos you made from the hotel. Your review and the photos help us to improve the quality of our hotel. We are sorry you did not like the stay in our hotel. Regards, Armando Milán Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kenth W wrote a review Nov 2015
Osted, Roskilde, Denmark
4.0 of 5 bubbles
Spend a night there on business. Rooms where good quality, the toilet modern design. The shower reminded me mostly of the old phone booths in London, but worked okay.
The only thing I missed was that the had TV channel where the spoke english
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Date of stay: November 2015
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
V Travel a lot wrote a review Nov 2017
Montreal, Canada
4.0 of 5 bubbles
Had a meeting at the University and needed a hotel near by. It is really in the middle of nowhere when you arrive at night. Huge metal gate. But once you get in the staff is nice and the hotel quite modern. The room is where me and my collegue just stopped at the door. The shower in the middle of the room made us happy we took 2 rooms. Cute concept the only thing is no pace to hold shampoo and the metal flooring hard on the feet. But overall good place.
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Date of stay: November 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sparty328 wrote a review Oct 2017
United Kingdom
3.0 of 5 bubbles
Stayed here for four nights, Room was ok, no coffee making facility or fridge. Internet signal was fine and the room was quiet. Breakfast was disappointing with limited choices.
The receptionist recommended a couple of restaurants but you need to take a taxi/drive there.
There's a few cheap fast food style restaurants outside and across the bridge and a supermarket.
Read more
Date of stay: September 2017
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SweetLou1969 wrote a review Aug 2017
Tulsa
5.0 of 5 bubbles
This is a great hotel. It's very modern in design and it is very clean. The breakfast is good. They have a gate at night that keeps the parking lot secure but it really isn't needed. I would recommend this hotel to anyone!!
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Date of stay: August 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
roger3110 wrote a review Dec 2016
La Caldera, Spain
4.0 of 5 bubbles
Nice rooms, helpful staff, good and cheap breakfast, this hotel is good for a short stay and not to far from Madrid, it has a free parking and it is well priced, the gym is not that great and very small.
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Date of stay: December 2016
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rochelle B wrote a review Oct 2016
Luton, United Kingdom
2.0 of 5 bubbles
Reception
The main lady was very rude, unhelpful and never apologised for any problems we encountered that were caused by the hotel.

Location - for visitting Madrid is awful.  You couldn't pick a further hotel if you tried.  I would not recommend staying here if you're visiting Madrid. The hotel is 10 minutes from the station but then an hour away from central Madrid by train.  There is supposed to be a bus that runs near the hotel but I never saw it. Didn't go in to central Mostoles but the locals told us not to nother as there's nothing there.

Rooms - very clean and pleasant. Bathroom design is strange as the shower is a part of the room but the room itself was nice for the price.

Food - I didn't eat at the hotel and there are limited options nearby; McDonalds, KFC and Lidl - that's it.

Overall, nice room but everything else was poor if visiting Madrid.
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Date of stay: October 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pallujpatel asked a question Feb 2016
London, United Kingdom17 contributions12 helpful votes
How far to the Universidad Europea Madrid by train or bus?
Mostoles, Spain1 helpful vote
It is 6km and 10 minute approximately by car. You can also ask for a taxi in our Reception. We hope to see you soon. Kind regards, Hotel Ciudad de Móstoles
Shamim201 asked a question Sept 2015
Peterborough, United Kingdom1 contribution
How far is this from the private university Universidad Europea Madrid ?
Mostoles, Spain1 helpful vote
Hello, thanks for contact us. The distance is 6km, 10 minute more or less by car. kind regards
Tonny asked a question Jan 2023
Province of Alicante, Spain1 contribution
Podria quedarse a dormir alguien que viene de visita siendo que se cogió el hotel para 1 persona?
Answer from Venture02938148823
Madrid, Spain4 contributions
Hola buenas tardes. No es posible puesto que la habitación es para una persona. Un saludo.
elipilas asked a question Nov 2018
63 contributions2 helpful votes
Tien fácil comunicación para ir a Madrid?
Answer from hobbit2016
Granada, Spain13 contributions2 helpful votes
Si, además de tener el acceso por carretera, tiene la estación de tren a escasos metros.
Javivi R asked a question Apr 2017
Jaen, Spain32 contributions35 helpful votes
¿Buenas, necesitaría saber donde se encuentra el váter?
Answer from Gema E
Mostoles, Spain74 contributions18 helpful votes
Buenas tardes, en mi habitación estaba situado a la izada del lavabo, también detrás de una mampara
Naija Babe 2016 wrote a tip Oct 2022
Nigeria9,833 contributions218 helpful votes
2.0 of 5 bubbles
"Hotel access is hard in Móstoles. You either have to call an Uber, or have the Hotel Staff call a taxi for you. "
Read full review
Tony B wrote a tip Nov 2014
Rochester, United Kingdom36 contributions18 helpful votes
4.0 of 5 bubbles
"not really a family hotel but good all the same .rear of hotel quieter as front rooms face main road"
Read full review
Spain514 wrote a tip Jun 2014
Minneapolis, Minnesota4 contributions
5.0 of 5 bubbles
"Ample parking available in the back of the hotel."
Read full review
Not the right property for you?
There are more places to choose from in the Mostoles area.
PRICE RANGE
S$102 - S$122 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMostoles
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CIUDAD DE MÓSTOLES: See 21 Reviews, Price Comparison and 233 Photos (Mostoles, Spain)

Frequently Asked Questions about Hotel Ciudad De Móstoles
What are some of the property amenities at Hotel Ciudad De Móstoles?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Ciudad De Móstoles?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Ciudad De Móstoles?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Ciudad De Móstoles?
Yes, free parking and a parking garage are available to guests.
Are there opportunities to exercise at Hotel Ciudad De Móstoles?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Ciudad De Móstoles?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Ciudad De Móstoles offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Ciudad De Móstoles?
The staff speaks multiple languages, including English, Spanish, and French.
Is Hotel Ciudad De Móstoles accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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