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4.0
#1 of 2 hotels in Mostoles
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Hotel Ciudad de Mostoles is an excellent choice for travellers visiting Mostoles, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Hotel Ciudad de Mostoles offers guests an array of room amenities including air conditioning, a refrigerator, and a minibar, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features a fitness center and breakfast. Guests arriving by vehicle have access to free parking.
For those interested in checking out popular landmarks while visiting Mostoles, Hotel Ciudad de Mostoles is located a short distance from Plaza del Lavadero (1.3 mi) and Parroquia de San Jose Obrero (1.4 mi).
While in Mostoles, you may want to check out some of the restaurants that are a short walk away from Hotel Ciudad de Mostoles, including Trufa y Boletus (0.5 mi), El Embarcadero (0.6 mi), and Passaparola Trattoria Pizzeria (1.1 mi).
Plus, during your trip, don’t forget to check out some of the popular monuments and statues, such as Monumento a Andrés Torrejón and Monumento del Bicentenario.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish
Location
Carretera Mostoles A Villaviciosa de Odon Km 0,20, 28931 Mostoles Spain
Name/address in local language
Hotel Ciudad De Móstoles
198 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Definitely a business hotel on the outskirts of Madrid in a fairly unattractive location. Rooms comfortable with a weird glass boxed shower right in the middle. Sort of looks cool but novelty soon wears off. Breakfast was bad, wifi good. It's a taxi ride from anything. Well, maybe a 10 minute walk from a KFC. So overall, price reasonable, service fairly good, rooms fine. Don't stay there unless you've got a reason to be in the neighbourhood.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was a nice enough hotel but it does appear to be away from anything on a large roundabout.
I did order room service which was quick and very good.
The room was a little odd with the shower in the middle of the room, not sure if it would work with a family.
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Date of stay: September 2017
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for a family wedding in a nearby village. We were totally accommodated for all our needs by the hotel staff and in particular a fabulous receptionist called Susanna. She was chatty and we bonded very much with her. She organised taxi, hairdressers, you name it.. nothing was a problem even though at times it was a very busy reception desk. We had service with a smile at all times. Would love to stay again.
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Date of stay: June 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Cuidad de Móstoles was a hotel we selected because of it's location in the Villaviciosa de Odón/Alcorcon/Móstoles area. It's location is a bit far from central Madrid, but we needed to be in this neighbourhood, so it was ideal. We had previously stayed at another hotel nearby, but decided to 'hotel hop' in order to add variety to our time in Madrid. I'll divide the review into Pros and Cons.
PROS: At check-in, we met ANDRES at the reception. He was warm, helpful and welcoming. This jolly gentleman offered to store our luggage- (which was a lot), but I said we would manage. Andres told us about booking their breakfast buffet at El Gueridón Restaurant a day in advance, which would be cheaper at 9 Euros, as opposed to 11 Euros on the same day. This we immediately did.
What's most notable about Hotel Cuidad de Móstoles is their 'risque' shower smack in the middle of the room! 😄 This was a unique feature that I had read about in its reviews, and I thought- how unique, cool and original! Though I know many a people will despise this odd concept of a shower cubicle in the center of a hotel room, I 'digged it' quite frankly!😍 And the thing is that the glass panes are transparent, so one's 'nudity' is unmissable, graphic and quite glaring! Besides, there's a full length mirror just by the side wall! 🤪 I mean, how many times will someone ever see or stay in a hotel room like this in this lifetime?!?! My daughter absolutely hated it! 😂 She thought it was rude and inappropriate.
The room had a mahogany wooden floor that looked rich and glossy. This was another favourite thing about the room for me. Two complimentary bottles of small water were left for us everday. Housekeeping was quite fast and extremely efficient in cleaning the rooms. As soon as you place the 'Si Pase N' (Come In) sign on the door, they are there pronto, or 'No Molesten' (Do Not Disturb), then they never bother you. Two ladies at the reception were always of speedy assistance whenever we needed a taxi. Didn't catch their names because they were not wearing name tags.
CONS: Our room at Hotel Cuidad de Móstoles was a bit on the small side. That 'sexy' shower was positioned in a way that made an already tiny room super tight. The furniture, decor was tacky and old-fashioned. It looked like stuff straight out of the 1980's; especially the black & gray headboard and that dwarfish cupboard contraption! 😩 (Please refer to my posted picture of it). The cupboard was not sufficient, and there were no shelves or drawers inside it.
The bed was rather small, too low, and the mattrass was slippery and a bit lumpy. The bedsheets were ill-fitting- which made them slip off the bed easily. This was so uncomfortable! 😖 The room was starting to show a little wear in the form of some wall paper coming off, the hairdryer almost out of it's fitting, and the wood at the base of the fridge chipping off. Kindly refer to my posted photos.
There were no grab rail(s), handles, or anything you could hold on to inside the shower cubicle, so you had to be careful not to slip on the stainless steel, perforated floor. It also got really stuffy whenever we showered, almost to the point of breathlessness! No dustbin- (except for in the toilet cubicle), or tissue box was placed in the room, and except for 2 miniature soaps, a shaving kit and some kind of tiny bath gel/shampoo hybrid, there were no other complimentary toiletries like say a shower cap, body lotion, etc. Maybe you would have to request them.
Hotel Cuidad de Móstoles is perhaps one of the only 'alleged' 4 star hotels that didn't have a Kettle and Tea/Beverage accoutrements. Also, no Iron was provided, which never ceases to frustrate the hell out of and piss me off! 😡 There was also no complimentary Stationary or any Guest Information about the room, hotel services or anything about the area of Móstoles and environs, except for a QR code of the food menu on the fridge's surface.
The fridge had leaked an orange-brown murky liquid on the inside the first time I opened it. How come this wasn't cleaned beforehand??? I had to mop it up with some tissue. There was an unmistakable stink that sometimes emanated from the shower, and I didn't like the fact that there was no shelving or any place to keep your toiletries/bath items when you showered, except for some small circular petri-dish thing attached to the shower head.
Water often accumulated inside the rectangular sink and it slightly leaked onto the floor from the back/wall area whenever we used it. Our room's T.V had about 40 channels- (including music ones), and only BBC, Al Jazeera, NHK World Japan and TRT World were in English. There was no CNN and no other news or entertainment stations, except for a handful in French and German. Not very 'international' I must say! The television was positioned to the far right of the room by the window- which was so weird! Given that it was affixed to a wall, why couldn't it have simply been placed at the center of the room??? Wonder why they placed it there? 🤔
As for the other facilities of the hotel, I didn't pay much attention to them, other than the fact that Room Service was available, (based on that QR code) in our room, and the menu we saw inside the elevator. Don't know whether they have a Swimming Pool or a Conference Hall. There's a Cafe type seating area for casual snacks and drinks, where you had to summon the waiter/waitress via a bell. There seemed to be only one restaurant on the premises- El Gueridón Restaurante. When we ventured out on foot, we saw a McDonald's, KFC, Burger King, so at least there are some other dining options nearby. This didn't seem like the type of hotel that had a Spa or a Gym.
There was a Vending Machine in the lobby that had sandwiches, chocolates/candy, water, nuts, drinks, biscuits, crisps and condoms! Now why the hell would you place packets of condoms in the same place as food & drink items?!?! I mean, WTF!!! 🤬 The very thought of buying anything from that vending machine repulsed the hell out of me! Just imagine the idea of the same machine dispensing your sandwiches, water and other snacks, with condoms??? There was a seperate machine for about 18 types of cigarettes, so why not have it there??? So bizarre, not to mention outrageous and unbecoming! 😤
As I mentioned previously, Hotel Cuidad de Móstoles's seemingly only restaurant, El Gueridón, had an atrocious breakfast spread! 👎🏽 This is easily the worst breakfast buffet I've ever had the 'displeasure' of trying at any hotel I've stayed at. We had previously stayed at Hotel Villa Odón- (not too far away from Hotel Cuidad de Móstoles), and their's was a whole lot better. Can't believe I also complained about that one! 😄 The one here made that one seem like breakfast at The Ritz or The Four Seasons! First of all, the restaurant looked a little too sterile- kind of like a hospital waiting room area. There was nothing vibrant or attractive about it.
As for the breakfast options, there were 4 kinds of Cold Meats/Cuts: Ham, Turkey Breast, Cooked Ham and Prosciutto, 1 Fritatta, 4 Cereals, 5 Fruits (in their skin), a handful of Yogurt tubs, poppy seed topped Croissants, a couple of Sweet Pastries, Glazed Doughnuts and very tiny wrapped assorted Muffins- (3 types). Those muffins were so adorable, and they were my favourite thing about El Gueridón's breakfast spread.
In addition to this, there was only one type of juice- Orange, and there were fresh-cut Melons/Cantaloupes and Pineapples, but the Chefs couldn't be bothered to remove the entire skin! 🍈🍍😟 Check out my posted picture of them. Or maybe this is how it's presented/served in Spain? But the freshly cut fruit at Hotel Villa Odón's breakfast had all the skin taken off, all 100% of it. At the Beverage(s) Station, Tea Satchets with 4 Brands were available- Pompadour, Deltea, Pickwick and Hornimans, in addition to 2 Hot Chocolate Packs.
A sizeable Beverage Machine dispensed the following: Café Ristretto, Café Solo, Café Cortado, Café con Leche, Americano, Cappuccino, Hot Chocolate, Leche (Milk), Agua Caliente (Hot Water), and Decafs (Descafeinado) of Café Solo, Café con Leche and Cappuccino. Based on what I ate at this breakfast, I will tell you that the Bread was unfresh, the Frittata flavorless, Pastries were stale, Orange Juice was flat, Croissant was dry, Turkey Slices were bland, and so on and so forth. I could go on and on about how uninspiring this breakfast was! 😞 This is perhaps the first breakfast buffet I've had that I didn't eat anything that was delicious; absolutely anything I tell you! 🤮
So to sum up our stay at Hotel Cuidad de Móstoles, I will say that it was not a good one. Except for Andres's excellent service- and that of the Housekeeping Staff, lovely wooden floor, availability of Room Service and 'eccentricity' of their pervy shower, I can say that this is a hotel that fell waaaayyy below expectations! I expected so much more from Hotel Cuidad de Móstoles, and I had no idea based on the reviews I read that it would be as bad as it was. Nevertheless, I'd like to thank ANDRES for his amazing professionalism, the two ladies at the reception for all their help and the Housekeeping 'Crew' for their prompt service.
I was going to give them an average rating, but after having written this review, I came to the realisation that there was too much wrong with the hotel, so it is undeserving of it. It just simply has to be a bad from me, and that's unfortunate and such a shame! 😔 They need to seriously 'revamp' this place because it doesn't qualify as a 4 Star establishment; at least I don't think it should. I can confidently and categorically say that I will not be staying at Hotel Cuidad de Móstoles again because I/we didn't enjoy our time here. There is lots of room for improvement and I respectfully urge them to get right to it! Poor hotel, with poorer facilities that is not recommended by me! 👎🏽
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Date of stay: October 2022Trip type: Travelled with family
Room Tip:Hotel access is hard in Móstoles. You either have to call an Uber, or have the Hotel Staff call a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armando Milán Kalbfleisch, Director General at Hotel Ciudad De Móstoles
Responded 5 Dec 2022
Dear NaijaBabe2016. Thank you for your review and for the photos you made from the hotel. Your review and the photos help us to improve the quality of our hotel. We are sorry you did not like the stay in our hotel. Regards, Armando Milán Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spend a night there on business. Rooms where good quality, the toilet modern design. The shower reminded me mostly of the old phone booths in London, but worked okay. The only thing I missed was that the had TV channel where the spoke english
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Date of stay: November 2015
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a meeting at the University and needed a hotel near by. It is really in the middle of nowhere when you arrive at night. Huge metal gate. But once you get in the staff is nice and the hotel quite modern. The room is where me and my collegue just stopped at the door. The shower in the middle of the room made us happy we took 2 rooms. Cute concept the only thing is no pace to hold shampoo and the metal flooring hard on the feet. But overall good place.
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Date of stay: November 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for four nights, Room was ok, no coffee making facility or fridge. Internet signal was fine and the room was quiet. Breakfast was disappointing with limited choices. The receptionist recommended a couple of restaurants but you need to take a taxi/drive there. There's a few cheap fast food style restaurants outside and across the bridge and a supermarket.
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Date of stay: September 2017
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great hotel. It's very modern in design and it is very clean. The breakfast is good. They have a gate at night that keeps the parking lot secure but it really isn't needed. I would recommend this hotel to anyone!!
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Date of stay: August 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice rooms, helpful staff, good and cheap breakfast, this hotel is good for a short stay and not to far from Madrid, it has a free parking and it is well priced, the gym is not that great and very small.
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Date of stay: December 2016
Rooms
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception The main lady was very rude, unhelpful and never apologised for any problems we encountered that were caused by the hotel.
Location - for visitting Madrid is awful. You couldn't pick a further hotel if you tried. I would not recommend staying here if you're visiting Madrid. The hotel is 10 minutes from the station but then an hour away from central Madrid by train. There is supposed to be a bus that runs near the hotel but I never saw it. Didn't go in to central Mostoles but the locals told us not to nother as there's nothing there.
Rooms - very clean and pleasant. Bathroom design is strange as the shower is a part of the room but the room itself was nice for the price.
Food - I didn't eat at the hotel and there are limited options nearby; McDonalds, KFC and Lidl - that's it.
Overall, nice room but everything else was poor if visiting Madrid.
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Date of stay: October 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is 6km and 10 minute approximately by car. You can also ask for a taxi in our Reception.
We hope to see you soon.
Kind regards,
Hotel Ciudad de Móstoles
There are more places to choose from in the Mostoles area.
PRICE RANGE
S$114 - S$159 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMostoles
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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