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Residence Inn Richmond Northwest/Short Pump

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Residence Inn Richmond Northwest\/Short Pump
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181 Reviews from our TripAdvisor Community

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Showing 180: English reviews
Reviewed 4 weeks ago

Room was just okay. A little run down but spacious. Cups in kitchen were not clean. Bed was comfortable. Breakfast was not ready at posted start time. No eggs or other hot foods were ready except oatmeal. Check in was easy. Quiet area.

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Helpful?
Thank Drg338
RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Drg338, Thank you for your review regarding your recent stay with us. I'm glad to hear that you enjoyed the comfort of the bedding as well as the spaciousness of the suite. If there is anything you would like to discuss in greater detail please feel free to reach out to me directly. I hope to welcome you back...

Reviewed 24 October 2016

Love the staff here. The hotel is starting to show its age. I have stayed here a number of times, but it had been a couple yrs and the decline was evident. When I arrived there was a large group of teens yelling their heads off in the parking lot and more running on the first floor hallway. The compressor...

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Helpful?
Thank pegmoo
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Pegmoo, Thank you for your candid review. I am thrilled to hear that our staff was accommodating and will pass along the feedback. Please feel free to reach out to me directly should you need any assistance whether it be with your most recent stay or a future reservation. Warm Regards, Colin Moneymaker Front Office Manager

Reviewed 24 October 2016 via mobile

My wife and I stayed at this hotel for a weekend getaway. The maids never cleaned the room on Saturday even though we mentioned it three times. The promised to give us points to compensate but I am not holding my breath.

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Helpful?
Thank Michael H
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Mr. Michael H, I sincerely apologize about the lapse is service you experienced at our hotel. I can assure you this is not a typical Marriott experience. I have sent you a personal e-mail so we may discuss the details of your stay. Thank you for your feedback. Best, Colin Moneymaker Front Office Manager

Bowling Green, United States
Reviewed 21 October 2016

The staffs are courteous and professional. Walking distance to car dealerships, foreign and domestic. Shopping centers, and restaurants. This property is located the light industries area of west Richmond VA. This 5 day stays was part of our 2016 road trip, started on Friday June 3, 2016-June 15, 2016 from Kentucky.

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Helpful?
Thank Ivan F
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Ivan F, Thank you for your kind review and for making us your hotel of choice. It will be my pleasure to pass along the feedback to the staff. Please reach out to me if I can be of anymore assistance. I look forward to welcoming you back to the hotel the next time your travel plans bring you...

Nicholasville, Kentucky
Reviewed 8 October 2016 via mobile

I stay there a lot. This was my second visit to this facility in a month. When we checked in the air conditioning wasn't cooling, furniture was a bit misplaced and dead remote for tv. Called the desk and the remote was quickly exchanged, and air conditioning was "fixed". Unfortunately it was not fixed and nothing was offered to accommodate.

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Helpful?
Thank Alfleming328
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Alfleming328, Thank your for taking the time to provide us with feedback regarding your most recent stay with us. I am sorry to hear that we failed to meet your expectations and can assure you that this is not a typical Marriott experience. I will be reaching out to you via e-mail so that we may rectify this issue...

Reviewed 30 September 2016

I liked this hotel for a long stay. i was sick of the bed after the 4th night. So i slept on the couch i was fine. though. Its off the main road goos ways so its was private. it was super affordable too.

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Helpful?
Thank Joefrompittsburgh
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you for taking the time to review our hotel. We really appreciate your feedback and glad you enjoyed your stay with us.

Reviewed 24 September 2016 via mobile

Nice place to stay with your family and kids. Has a huge list of buffet items to choose from for breakfast. Has fully equipped kitchen. Has indian groceries, pizza stores near by within some 5 miles. In short, a well equipped decent hotel with free breakfast.

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Helpful?
Thank Karthik K
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed your stay and our fully equipped kitchens! Should your travels bring you back to the Richmond area, we hope we are the hotel of choice.

Upland
Reviewed 13 September 2016

This hotel is exceptional. We rented this room with another couple. The bedrooms are large and the beds. Rey comfortable. The living area was nice also. It was not crowed. The room was decorated very nice and was very clean. The bathrooms to each bedroom was also nice. The staff was very accommodating. The breakfast was excellent, eggs, bacon, toast,...

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Helpful?
Thank David T
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Thank you for your 5-star review! We are delighted to hear about your recent experience. We appreciate the recommendation, and look forward to welcoming you back soon. Best Regards, Ismaray Jones, General Manager

VA
Reviewed 11 September 2016

We stayed in a 2 bedroom suite with my 91 year old mom and our 1 year old granddaughter. We left the bedroom doors open so we could hear her my mom if she got up, which helped us all sleep better. We were able to bring her breakfast up to the room to her so she didn't have to...

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Helpful?
Thank Robin B
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear Robin B, Thank you for your kind words regarding your recent stay with us. I do apologize about the small leak with the refrigerator but I can assure you that the issues has since been resolved. Please feel free to reach out to me directly should you need any further assistance with future reservations. We appreciate your business. Best,...

Chesapeake, Virginia
Reviewed 4 September 2016 via mobile

This hotel is beautiful. The staff are wonderful people. Everyone was polite and professional. The whole time I was there everyone had a smile and a pleasant disposition. The ladies at the front desk were very down to earth. The rooms are like little apartments. Drinks and mini meals are served in the evening. The continental breakfast has good variety....

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Helpful?
Thank MsDee5
RICIN_12, Manager at Residence Inn Richmond Northwest/Short Pump, responded to this review

Dear MsDee5, Thank you for your kind words regarding our hotel and the service provided by our staff. I will sure to pass along the feedback and we hope to welcome you to our hotel again when your travel plans bring you to the Richmond area. Best, Colin Moneymaker Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Richmond Northwest/Short Pump

Address: 3940 Westerre Pkwy, Henrico, VA 23233 (Formerly Residence Inn Richmond Northwest)
Region: United States > Virginia > Henrico
Price Range: $153 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond Northwest/Short Pump 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Residence Inn Richmond Northwest Hotel Richmond
Richmond Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe the top floor so no one walks overhead.”
 of 5 bubbles pegmoo, 23 Oct 2016 | Read review
“3rd floor South side.”
 of 5 bubbles 680ivanf, 21 Oct 2016 | Read review
“hotel is dog friendly - request a room accordingly”
 of 5 bubbles AP1108, 23 Aug 2016 | Read review
“I stayed in room 218, located near the elevators and not too far from stairs to exit.”
  • The employee moved the bed over away from the leaking sprinkler
  • The first thing my dog does after checking out is to test out the bed :-)
 of 5 bubbles Marinda0, 14 Aug 2016 | Read review
“Ask for Britanny”
 of 5 bubbles dapperdons, 16 Jul 2016 | Read review
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