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    Embassy Suites by Hilton Richmond

    2925 Emerywood Pkwy, Henrico, VA 23294
    +1 855-605-0319
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    03/12/2017 04/12/2017
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    US$211
    US$189
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    Traveller (121)
    Room & Suite (52)
    Dining (24)
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    Country Inn & Suites By Carlson, Richmond West at I-64
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    171 reviews
    #34 of 82 hotels in Richmond
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    Overview
    • Excellent52%
    • Very good28%
    • Average11%
    • Poor6%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Richmond
    Special Offer: Double Points,Every Stay
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,058)
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    1 - 5 of 1,054 reviews

    Reviewed 2 days ago

    Even if they are in the middle of renovation's the staff was very friendly and helpful during our stay. We stayed in one of the newly renovated suites which was very nice. The bed was relaxing & quite.

    Review collected in partnership with Embassy Suites Hotels
    Thank Norbert K
    Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

    Dear Norbert K, We appreciate your comments and pleased you enjoyed your stay with us. Thank you for recognizing our staff. Please plan to return in the near future. Hotel renovations are scheduled to be complete in early 2018. Best Regards, Jehosheba B.

    Hotel's Favourite
    Reviewed 3 weeks ago

    This Embassy Suites location has become our families favorite. After our very first visit they recognized us and knew our names. The staff is absolutely amazing and always so incredibly helpful. We come here several times throughout the year with our most recent visit being...More

    Thank lilmissirish78
    Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 3 weeks ago

    Dear lilmissirish78, Thank you for your comments. We appreciate your observations and acknowledgment of our staff. We're pleased you found our food to be satisfactorily. I will share with our Food and Beverage department. Thank you for being a loyal guest. Renovations are scheduled to...More

    Reviewed 3 days ago

    I got food poisioning with my son from eating there eggs, sheets had orange spots on them clearly dirty the nose wad quit loud especially after driving 12 hours but the staff was nice and respectful..More

    Review collected in partnership with Embassy Suites Hotels
    Thank pamela3323
    Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

    Dear pamela3323, We're sorry to hear about your recent experience. We assure you that this issue is not a common problem. We take pride in ensuring our guest's satisfaction. Please accept our sincerest apologies for the inconvenience you experience in respect to your incidents. Best...More

    Reviewed 4 days ago

    Simply put, at $200/night a vegan should have food options. Especially went staff is notified several times. Also, at $200/ night staff should really make an effort to be courteous and helpful. Expensive lesson for a bed.

    Review collected in partnership with Embassy Suites Hotels
    Thank Michelle M
    Response from ESHRichmond, General Manager at Embassy Suites by Hilton RichmondResponded 3 days ago

    Dear Michelle M, We pride ourselves on our service. My apologies your request was not met. Please feel free to reach out to me directly so I can personally assist you with your experience. Best Regards, Kathleen Lyons

    Reviewed 5 days ago

    It was my granddaughters birthday and she loves staying in nice hotels. Because my daughter had to be in Richmond anyway we decided to spent the night. We got to stay in one of the newly renovated rooms. The minuet the elevator doors opened I...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Deborah K
    Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 4 days ago

    Dear Deborah, Thank you for your remarks. We're proud of our staff members and appreciate your acknowledgement of them. We hope you plan to stay with again soon. Best Regards, Jehosheba B.

    The Westin Richmond
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Restaurant
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Dry Cleaning
    • Concierge
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Restaurant
    Details
    • Price range
    • US$156 - US$235 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 224
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Hotels.com, Expedia, Travelocity, Agoda, Hotwire, Orbitz, Cancelon, HotelQuickly, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton Richmond reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Henrico
    • Also Known As
    • Embassy Suites Richmond - The Commerce Hotel Richmond ,
    • Richmond Embassy Suites
    Add Photo Photos
    Traveller (121)
    Room & Suite (52)
    Dining (24)
    Pool & Beach (2)
    Hotel & Grounds (74)
    Bathroom (13)
    Business Centre & Event Rooms (12)
    Nearby
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    Ask a question
    Questions & Answers
    John O
    17 November 2017|
    AnswerShow all 7 answers
    Response from Jack M | Reviewed this property |
    I feel their parking is ample.
    0
    Votes
    Julia B
    7 October 2017|
    AnswerShow all 4 answers
    Response from ESHRichmond | Property representative |
    Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
    0
    Votes
    MsEtta
    3 March 2017|
    AnswerShow all 2 answers
    Response from ESHRichmond | Property representative |
    We do have reception rooms for catered events! Please contact our sales department for details. Thank you for your interest!
    0
    Votes
    Room Tips
    "I generall look for a room away from the dinging of the elevator."
    Read review
    "Ask for a renovated room."
    Read review
    "West or South sides may have somewhat better views."
    Read review
    "Ask for a renovated room facing the front of the hotel."
    Read review
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