We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton Richmond

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton Richmond
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

942 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Embassy Suites by Hilton Richmond
See the most recent reviews
Showing 939: English reviews
Waynesboro, VA, United States
Reviewed 2 weeks ago

The rooms are great and well stocked. The staff is very friendly and courteous. Even though the hotel is under renovations they will be done by July. They are not much of an inconvenience as the hotel has adapted conference rooms to conduct the nightly snack and beverage gathering and have done an extremely good job in performing the morning...

 Report
Helpful?
Thank James B
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear James B- We are so glad you enjoyed your stay once again. Thank you for your kind comments and recognition of our staff. We take great pride in our staff and associates who service our guests every day. It's so nice of you to note that we have adapted the hotel services in order to keep the service level...

Woodbridge, Virginia
Reviewed 2 weeks ago

Stay was nice, hotel is under renovations but the staff tried to accommodate given the circumstances. Breakfast was nice and had a omelet bar too. The down pillows were very comfrontable and the room was very clean.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Daniel E
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Daniel E, Thank you for your kind remarks. We're happy you enjoyed your stay with us. We appreciate you noticing our efforts, even during our transformation. We hope you will choose to stay with us again soon or after our renovations. Best Regards, Jehosheba B.

Manalapan, NJ, United States
Reviewed 3 weeks ago

Had a great short stay again, with family in two very clean rooms. Breakfast was healthy, hot and great. Eggs, omelets was made to perfection.. Front desk service was outstanding. We could have stayed much longer. I recommend it, .. the only down side is the renovation that is occurring, which is good because the rooms do need it, due...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Joseph B
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear Joseph B- Thank you for your kind comments. We are so glad you enjoyed your stay. We are very proud of our staff and our services. Imagine how even more wonderful the experience will be upon completion of this renovation. We are excited for you to see the new furniture in the suites and experience the all NEW Embassy...

Ellsworth, Maine, United States
Reviewed 3 weeks ago via mobile

I knew going into our trip that the hotel was under a huge renovation. It stated this on the company website, however, it was not readily available info on other travel sites such as this and Expedia, So I could see getting blidsided with the reality of heavy construction upon arrival. That aside, the staff at this ES is top...

 Report
Helpful?
Thank Brian M
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear Brian M- We are very happy you enjoyed your week-long stay. Thank you for your kind words and recognition of our staff. Everyone is working hard every day to make sure our customers are happy and content and forget about the huge renovation in place. We want you to come back soon and often and just wait.....our hotel reveal...

Chantilly, United States
Reviewed 3 weeks ago

Even with the renovations, it is a great place to stay. On weekends, there is no construction going on. Rooms are nice and spacious and breakfast is good. Staff is friendly and we are looking forward to the renovations being done.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank X6647KHmarys
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear X6647KHmarys, Thank you! We appreciate your feedback. We look forward to unveiling the all new Embassy Suites by Hilton Richmond later in 2017! Best Regards, Jehosheba B.

Richmond, United States
Reviewed 4 weeks ago

This hotel is under heavy construction. Normally I would say very good but I was thoroughly disappointed with this stay and how much I paid for the room. The dust seeps through the badly covered plastic and duck tape. Staying longer than one day or anyone who has allergies or asthma is a no no.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank 179gailt
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear 179gailt, We are sorry you were disappointed. We hope you will try us when finished. Best Regards, K. Lyons

Raleigh, North Carolina
Reviewed 4 weeks ago

Not convenient to anything. Maintenance needs evaluated. Hotel is dirty due to remodel. AC is chilled water and is not controllable. What you got you got!, According to maintenance. Please stay somewhere else for your money.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank jbosell
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear jbosell, We are sorry you had a poor experience due to the renovation. Also, our apologies for the maintenance response as our heat and the air conditioning are controllable, thank you for your candid feedback. We hope you will consider returning after the completion of the renovation. Best Regards, K. Lyons

San Francisco, California
Reviewed 4 weeks ago

I am at a total loss as to how other guests could have had a positive experience here. The rooms are outdated and tired looking. The bathrooms are very small and claustrophobic. I am 6' tall and the shower head reached about my belly button. I overheard other guests at breakfast complaining about their low showerhead as well. And the...

 Report
Helpful?
Thank SF G
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

It is with great concern and regret we received your remarks. First and foremost on behalf of the Embassy Suites by Hilton Richmond. I would like to personally apologize for your inconvenience. We are making every effort to meet the needs of our guest during this transformation. We value you as our guest and welcome you to return when we...

Frederick, United States
Reviewed 17 February 2017

Stay here for business when in area. Staff is always friendly and enjoy staying here. Very clean hotel as well. Excited to see hotels renovations when complete. Breakfast that is included is excellent as well.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank maryjod218
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear maryjod218, On behalf of our staff, thank you for your gracious remarks. It is our pleasure, serving our guests. We shared in your excitement about the upcoming completed renovation. Thank you for being a loyal guest. Hope to see you soon! Best regards, Jehosheba B.

Reviewed 14 February 2017

Was a very well staffed hotel, clean, comfortable room. Great staff and although the hotel's undergoing renovations, it really does not interfere with getting around the facility. Breakfast and evening reception was very well organized, lots of staff to serve and great food and drink. Never waited or wanted for anything. Not to be missed!!

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Robert M
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear Robert M- Thank you for your kind comments. Our staff is working hard to make our guests comfortable and welcome during our transformation. We all take pride in servicing our guests in the manner that is customary for our regular guests. Just think how wonderful we will be with our all NEW surroundings when we unveil the new hotel...

147 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (92)
Viewed
Dining (8)
Viewed
Room/Suite (23)
Viewed
Hotel & Grounds (17)
Viewed
Bathroom (11)
Viewed
View from Room (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Room/Suite (20)
Viewed
Pool/Beach Area (1)
Viewed
Dining (9)
Viewed
Business Centre/Function Rooms (12)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Henrico
0.5 km away
Hampton Inn & Suites Richmond/Glenside
0.6 km away
The Westin Richmond
The Westin Richmond
#4 of 81 in Richmond
669 reviews
11.0 km away
Hilton Richmond Hotel & Spa / Short Pump
Show Prices
Show Prices
Show Prices
10.5 km away
Hilton Richmond Downtown
9.8 km away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,180 reviews
0.1 km away
BEST WESTERN Executive Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Region: United States > Virginia > Henrico
Price Range: $219 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Expedia, Booking.com, Travelocity, Hotels.com, Agoda, Hotel.de, Reservation Counter, HRS and Despegar.com so you can book your Embassy Suites by Hilton Richmond reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms, all are in the Construction Zone”
 of 5 bubbles C0vertCritic, 16 Mar 2017 | Read review
“A good room can be found at the nearby DoubleTree, but not at this property.”
 of 5 bubbles 717sfg, 24 Feb 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
 of 5 bubbles michaelkL5001VI, 3 Feb 2017 | Read review
“keep away from the elevators”
 of 5 bubbles marcogC8083WK, 25 Jan 2017 | Read review
“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
5 of 5