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BEST WESTERN Executive Hotel

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BEST WESTERN Executive Hotel
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349 Reviews from our TripAdvisor Community

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Showing 343: English reviews
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POWHATAN
Reviewed 1 week ago NEWvia mobile

First of all I arrived at almost 5pm to be told my room was not ready. The girl at the front desk opened the eating area since we had food in hand to wait for our room. The so called manager mike I think was his name came down to talk to us. He was very rude and came at...

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Helpful?
Thank JEANNE M
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

I am sorry for your experience. As you arrived, our housekeeping department had JUST finished cleaning your room. In fact, when my desk agent called me, I was on the floor clearing your room - as I do with rooms to ensure they are ready for the next guest. I did give you a discount based on the information you...

Tidewater, VA
HOTEL’S FAVOURITE REVIEW
Reviewed 25 October 2016

I expected a typical chain hotel with adequate accommodations & service. However, Richmond BW was above average in their breakfast buffet, front desk staff, comfortable room & bed & location to the Celtic Festival at the car racing site. They were next to a Friday's (even offered a 10% discount coupon) which was great since I wanted a nice dinner,...

Review collected in partnership with Best Western
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1Thank Nellie001
About Hotel's Favourite Review
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re so very happy to hear that you enjoyed you stay with us. Our team works hard to deliver you the best experience possible here at the Best Western Executive Hotel and it’s very reassuring to hear that we were able to do so for you. Should you require any assistance in the future, please feel free to contact me...

Covington, Virginia
Reviewed 1 week ago

Was looking for something in the area that wasn't too expensive,but yet not too cheap..This was perfect.. Great location and very clean and well maintained hotel...If I had anything negative about this hotel is that the rooms are small, But if just 1 or 2 people staying its plenty..

Review collected in partnership with Best Western
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Helpful?
Thank Victor B
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Thanks so much for the review Victor! I hope that your trip home was safe. I hope that you do come back to see us in the future. If you happen to be passing through again, just email me at timothy@JPHospitality.com and I will take care of your reservation for you! Thanks Timothy J Dean General Manager

Reviewed 1 week ago via mobile

This was my second stay in this hotel. I chose it because its location was near my daughter, whom I was visiting, and the rates were not unreasonable. While my first stay was uneventful and the room each time was adequate and clean, I was unimpressed with the breakfast. Tasteless scrambled eggs weren't hot, and I noted only one serving...

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Helpful?
Thank Jo K
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

I am sorry for your experience. We do contract with a company outside for our technical support. Unfortunately, you are at their mercy when trying to contact them- just as any other technical support. As for the business center, it seems that a previous guest had unplugged our Ethernet cables and plugged them into their laptop. As most do, they...

Virginia Beach, Virginia
Reviewed 3 weeks ago

Just stayed at the Best Western Executive Hotel in Richmond last night and what a wonderful surprise! Never stayed at a Best Western before, usually stay at Hiltons or Embassy Suites, although we have friends who do long car trips and they typically stay at these facilities and have always spoken highly of the chain. I read the reviews on...

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Helpful?
Thank piersonhallmark
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

We love our guests PiersonHallMark. Your comfort is our number on priority. Thank you for the amazing review. We hope that you will come back to us in the future. If you happen to be passing through again, just email me at timothy@JPHospitality.com and I will take care of your reservation for you! Thanks Timothy J Dean General Manager

Trinidad
Reviewed 15 February 2017

Suite was nice, breakfast was awesome, friendly staff, nice pool (really deep though) Overall....nice experience. Will recommend. I don't know what else to say, I'm pretty much a "get straight to the point" type of person so this is just to make up the outstanding characters required :)

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Helpful?
Thank Mzz_Phoenix
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your review. We would love to see you again soon! Thanks Timothy J Dean General Manager Best Western Executive Hotel

Temple Hills, Maryland
Reviewed 4 February 2017

I used this hotel for an overnight business stay. We checked in after 9pm and the front desk person was so kind and funny. He had a really cute West Virginia accent and gave us great suggestions on where to get food. Once in the room after using the toilet we noticed it kept running after each flush. It was...

Review collected in partnership with Best Western
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Helpful?
Thank Cory C
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Oh no! I am so sorry that you had plumbing issues. The staff would have gladly given you another room had you called us. As for the pipe leaking on the back- that was traced to a crack in the tank that we didn't notice. I am so sorry that it wasn't addressed immediately by the maintenance staff. I do...

Milford, Virginia
Reviewed 29 January 2017

The hotel staff was extremely friendly & respectful. They made me feel like they really appreciated having me as a guest. I would recommend this hotel to my family and friends. The location is perfect because restaurants and shopping areas are just minutes away.

Review collected in partnership with Best Western
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Helpful?
Thank stewartfl
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Our dear friends StewartFL Of course we love having you as our guests! That is what we are here for. Thank you so much for your great review and we hope to see you on your return trip soon. Just email me at Timothy@JPHospitality.com or call me at my number below and I will personally handle your reservations! Thanks again!...

Charlottesville, Virginia
Reviewed 26 January 2017

Choose this Best Western Hotel because of its close proximity to the High School where my son was to take his SAT Exam the next morning; the idea was to get a good night's sleep before the Exam. We were in a Jr. Suite and it proved to be perfect for our needs; the room was very quiet and the...

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Helpful?
Thank 162arts
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey there 162arts What can I say? Other than we ARE an amazing location for a great night's rest before exams. With our Executive King Rooms designed for the corporate traveler or those who just like a little more space- it meets all the needs. I hope the exam went well for your son and we hope to have you...

Virginia Beach, Virginia
Reviewed 19 January 2017

There was some construction going on while we were there. Parts of the parking lot were blocked off and they start making noise at 7. I am sure that it is quieter on the backside of the hotel. The rooms and the staff fine, It is close to food and shopping. I wouldn't mind staying again after the work is...

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Helpful?
Thank Adak C
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review

Hey Adak C I would love to welcome you back after our partners at the AAA Service Center finish building their facility. While yes they are taking up just a small portion of our parking lot as they finish their construction, we do have PLENTY of parking out back of our hotel! You are correct also with the amount of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Convenient West End Location. ... more   less 

Additional Information about BEST WESTERN Executive Hotel

Address: 7007 W Broad St, Henrico, VA 23294-3717
Region: United States > Virginia > Henrico
Price Range: $119 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Richmond
Richmond Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Executive Hotel staff and other travellers.
4 questions
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East Syracuse, New York
4 months ago
East Syracuse, New York
4 months ago
Harrisburg, Pennsylvania
over a year ago

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Questions? Get answers from BEST WESTERN Executive Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a problem with the room, let them know immediately and they will be happy to move you. Don't just stay and”
 of 5 bubbles piersonhallmark, 3 Mar 2017 | Read review
“Top floor might be quieter.”
 of 5 bubbles davidfD5507HF, 18 Dec 2016 | Read review
“If you are looking for a great place to have an event, this is it!!!!”
 of 5 bubbles charlenew762, 20 Nov 2016 | Read review
“Ask if there are areas of the hotel that do not allow any smoking at all. I don't know if there are but the second floor was horrible.”
 of 5 bubbles Hatteras7x, 1 Oct 2016 | Read review
“Smoking rooms were on the 2nd floor so if want non smoking stay away from 2.”
 of 5 bubbles monicah710, 22 Aug 2016 | Read review
5 of 5