830 St David St N, Fergus, Centre Wellington, Ontario N1M 2L2 Canada
Lowest prices for your stay
Hotel direct offer!Earn 8,000 Bonus Points
Lock in the lowest price from these sites
TripadvisorUS$154
Booking.com
Hotels.com
Algotels
eDreams
Vio.com
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (50)50
Room & Suite (11)
Dining (4)
About
Location
Cleanliness
Service
Value
At the Best Western Plus Fergus Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Fergus Hotel will stand out among other hotels in Fergus,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Fergus Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast buffet
Snack bar
Vending machine
Spa
Massage
Salon
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Safe
Microwave
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
Location
38Car recommended
Grade: 38 out of 100
76Restaurantswithin 10 km
45Attractionswithin 10 km
Contact
830 St David St N, Fergus, Centre Wellington, Ontario N1M 2L2 Canada
Getting there
Car HireSee all Fergus car hire
259Reviews5Q+A26Room tips
Reviews
Traveller rating
- 163
- 46
- 19
- 13
- 18
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We were on a mid-week overnighter to our first time in Fergus, and always seek out a Best Western because we have come to expect a higher standard in accommodations. Approaching this Hotel, it is necessary to drive through the Tim Horton's / Esso gas station parking lot to reach the lobby. Check-in went smoothly (we had pre-registered) and were assigned room 209, a King Accessible Suite. Getting off the elevator, the 'mouse in a maze' game began. (refer to photo of wall sign. If you turned left, you guessed correctly) On entering the "Suite" it was actually one large room with the couch, chair and TV lined up in a row on one wall.(see photo) Did you want to watch TV ? Sorry, but it's only visible from the bed. The washroom was spacious, but it was obvious from the filth behind the door that the cleaning staff don't check this area. The bed was comfortable and it was a nice quiet night. Breakfast in the the morning was definitely sub-standard.(photo) Push-button 'coffee machine' coffee, a 'hockey puck' egg thingy and a skinless sausage filled my plate. The home fries didn't look appetizing, so I took a pass. My bride, who is much fuzzier than I, settled for a yogurt and a banana. We checked out and had an early lunch on the road. At over $240.00 for a mid-week, off season room, this was not a good value. …
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Contrary to many of the reviews here, this Best Western Plus is a fine hotel for the area. A family owned hotel and the whole family is involved with its operation. They are very courteous, attentive and welcoming. We asked for additional days and they readily accommodated us. The rooms are very nice and clean. The hotel is well maintained and the breakfasts are very good for the price. We highly recommend this location and with our family in the area we will be making this Best Western our home when we visit them.
Read more
Date of stay: August 2022Trip type: Travelled with family
Room Tip: If you are in the Fergus area, you should definitely stay here.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel
Responded 31 Aug 2022
Hello Mark, Thank you such kind words. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Best Western Plus Fergus
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room for one night to attend a wedding. Our room was a King Bed room on the main floor. It was very clean, large and spacious. The shuttle took us from the hotel to the mill right on time. The staff were very professional and pleasant. Morning breakfast exceeded my usual experiences, the hot food trays were well stocked, a good selction of hot and cold items, and the coffee machine gave options and tasty cups of java. Overall a good experience.
Read more
Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Thank you for the empty apology but there is no logic behind your arguments. Yes, thank you for bringing this up, we are proud to work with other Best Western locations and have never had any issues with any until Furgus. Regarding the cost of the room, you have no right to judge what is, or isn’t expensive for someone based on their circumstances, and we are extremely grateful for the employee rates that allow us to travel for work, but this does not negate the fact that our money is valuable and this location is refusing to return it. Your refusal to honour a refund that was offered to other guests for that evening, is absurd and extremely disrespectful. This is how you treat your employees? Good to know, will never be working for your location. Put yourselves in our shoes, it’s Christmas Eve, we tried to get to the hotel but couldn’t make it because the police closed the highway leading to it. Shortly after booking when we TRIED to cancel, the desk clerk told us that we could not get a refund because the policy is within 24 hours. So based on this fact, we held onto the room since we were paying for it anyway, we thought, might as well keep it in case the OPP does open the road to the hotel, and if they don’t open the road, we’ll at least have a leg to stand on for submitting a dispute for a refund because we were physically unable to get there in time due to circumstances out of our control. But then! When we tried to dispute the issue, you changed your tune! You are now telling us you offered us free cancellation because you offered free cancellation to other guests that night due to the storm. But I repeat: We were NEVER offered free cancellation. I PLEADED with the desk clerk on multiple phone calls to see if they could do anything for us, and each time I was told it was within 24 hours so we wouldn’t get our money back - NOT ONCE were we offered free cancellation like the other guests that evening. Does this seem fair to you? We were employees and we even asked if we could use the money toward another stay! But even that wasn’t an option. The ONLY thing they offered us after speaking with management was to possibly move our booking the following day (still PAYING for it, but we’d lose that first night, (24th) so we declined THIS offer based on the fact that we were paying for the room either way, and kept it in hopes that the police would open the road that night. Then when they didn’t open it, I tried once again at 11pm to see if there was any updates on free cancellation based on these very unusual circumstances, but the clerk NOW denied ever having offering us to move the date and said that it was now too late to cancel. An outright LIE. Now you are refusing to refund based on the fact that we kept a room that we were never offered free cancellation for. Let me ask you - would you cancel a room you were paying for? Again, they never offered us free cancellation to give up the room. Huge disappointment, and even if, after all this, it was indeed a miscommunication - then why not acknowledge that fact and treat a fellow BW employee with respect and acknowledge our truth? Instead you are COMPLETELY ignoring the fact that we TRIED TO CANCEL and WOULD HAVE IF we were offered free cancellation like everyone else. But instead, you publicly boast the fact that we had employee discount on my husband’s honest review of our story and you make a snap judgement about us financially instead of taking into consideration what we consider affordable. Instead of owning and recognizing mistakes were made, miscommunications happened, and an employee who supposedly offered us free cancellation, did not communicate it effectively enough resulting in a room that never got cancelled that COULD HAVE BEEN. You now decide our truth is worthless and instead are throwing your hands up like you’ve done nothing wrong. Extremely unprofessional and again, just disappointing. Will never return to this location. Highly recommend any other Best Western Hotels. -L…
Read more
Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel
Responded 20 Jan 2023
Thank you for another such big review stating the same story. However, the refund would not be processed in any case. Thank you for understanding. Best Western Plus Fergus.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I were heading home from work on Dec 23rd from the Innisfil area to Windsor, the night of the big winter storm that hit. We tried to avoid the highways due to the increasing number of accidents on them but realized that we would need to find a hotel for the night, as it wasn’t safe to keep driving. We ended up being stranded on a street with impassable snow banks and waited that night in our car until a snow plow could come by. The next day, Dec 24th, at around 4pm, a snowplow was finally able to come by. We called the Fergus hotel to book a room and slowly made our way there following the snow plow to the 109 highway which intersects with Highway 6 in Arthur, just 20min north from Fergus. There we topped off our gas and got supplies at the gas station on the corner. It was there taht we were informed that due to worsening conditions and accidents on Highway 6, both the 109 and 6 were closed by order of the OPP, essentially stranding us at the gas station. We called the Fergus hotel back, roughly 1.5 hours after the initial booking to see if we could cancel the room due to it being impossible to get there as the OPP had closed the roads. We were told on the phone by the person working on the front desk that as the booking was within 24hrs we could not cancel the room (no refund options were given). We then decided to keep the room, on the basis that we were paying for it anyways and even asked if we could call later to see if instead we could move the booking to the next day (Dec 25th) as we knew we would be at the gas station that night, but might have to stay in the area again if the weather was still bad on the 25th. They said that was possible. After a few hours stuck at the gas station, and the weather not improving, we called to ask if we could move the hotel booking to the next night. The person on the phone at the desk said, “thats not possible and I never said that was an option.’ So there we were, night 2 sleeping in our car, while paying for a room that we weren’t allowed to get a refund for. After the holidays, we called the Best Western Fergus to see if there was anything that could be done about the hotel stay, due to the weather and the OPP closing the road being out of our control. Maybe we could even use that booking for a future booking at that location? Their response was that they offered everyone that night a refund and that because we kept the room they could not give us one. I would like to restate from earlier in my review, that we were told that since the booking was within 24 hours, we could not get a refund. We were never offered a refund at any point in our dealings with the Fergus location. After multiple email and phone calls, they are refusing to acknowledge that fact and keeping, or essentially stealing our money, and their rooms aren’t cheap either. The person we are dealing with on the phone is not the same person that we booked with on the night of the 24th. That initial employee is falsifying their records of the events and their manager is siding with them. Had we been given the option to cancel on the initial call like we asked, we would have taken it, but they never gave us that option. The customer service, compassion at listening skills that seems to be at the Fergus hotel are extraordinarily low for a major chain like the Best Western. My wife and I stay at Best Westerns all over Southern Ontario and will continue to do so, however we can’t suggest enough to avoid this particular location. If you need to stay in the area, there is a Best Western in Guelph 20 min away and well worth the drive. You’d even have more luck staying at the gas station at the corner of 6 and 109 in Arthur, with a 24 hour store, washrooms Tim Hortons and a gas station for when you continue your travels. Just don’t waste your time here.…
Read more
Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sanjeev Rishi, General Manager at Best Western Plus Fergus Hotel
Responded 17 Jan 2023
Hi Tyler, thank you for your review. We apologize that you had to go through so much on that night. However, we had guests lined up at that night for a room and we kept the room just for you because you mentioned that you would come. We cannot cancel the room at 11 pm on the same day. You also mentioned that you were a Best Western employee so you must know about the policies and procedures every hotel has to follow. The rates are high but you got a big discounted rate for being a Best Western employee so I am not sure what you are referring to. On behalf of my entire team, I would again like to apologize for the inconvenience. Thanks
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Easy to find. Was a quick and friendly check in. Our room was very spacious and our sleep was very comfortable and quiet. Breakfast included was good with lots to choose from. Would definitely stay here again when in the area.
Read more
Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel was clean good breakfast. The gentleman at the front desk was very helpful with everything we needed or asked for. Breakfast both days was fresh, hot and the dining area always tidy. Attendant was curious, actually I would say all staff were awesome.
Read more
Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a one night stay in October 2022. 2 adults and 2 children. Clean, friendly staff, breakfast included. What more could you want? I really liked the pillows. I would stay again if I needed to be in that area for some reason.
Read more
Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very welcoming atmosphere. Friendly people at the reception desk. Room was extremely clean. Bed was very comfortable. Only negative was that I had trouble working the TV. Breakfast area, again, very clean and attendant friendly and helpful.
Read more
Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a wonderful comfortable stay at this best Western. The staff was excellent providing me with quality service. The room was very clean and I had a comfortable sleep. I’m already pre-booked for my next 2 visit to the city & I will not stay anywhere else but this Hotel
Read more
Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$172 - US$175 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioCentre WellingtonFergus
NUMBER OF ROOMS
33
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingBEST WESTERN PLUS FERGUS HOTEL: UPDATED 2023 Reviews, Price Comparison and 50 Photos (Canada) - Tripadvisor
Frequently Asked Questions about Best Western Plus Fergus Hotel
Which popular attractions are close to Best Western Plus Fergus Hotel?
Nearby attractions include St. Joseph's Church (0.2 km).
What are some of the property amenities at Best Western Plus Fergus Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus Fergus Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Fergus Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Best Western Plus Fergus Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Fergus Hotel?
Conveniently located restaurants include The Horizon Restaurant, The Fry Shack - Kraemer's, and Golden Fish & Chips.
Are there opportunities to exercise at Best Western Plus Fergus Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Fergus Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Fergus Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Best Western Plus Fergus Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.