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Vila Gale Santa Cruz

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Vila Gale Santa Cruz
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942 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Crowborough, United Kingdom
Reviewed 30 November 2014

Not a lot to say about this place other than it was clean, very well furnished, friendly and gave us a great holiday on the lovely island of Madeira. Two great pools and the food was superb. Recommend hiring a car in order to see all that this island (and it's many tunnels!) has to offer....Highly recommended!

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Helpful?
4Thank furrycoat
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Knowing that we have provided you with a good holiday experience that exceeded your expectations is very rewarding. We expect to count on your visit again soon to the Vila Galé Santa Cruz. Best regards, José Miguel Oliveira Martins General Manager

Chelmsford, United Kingdom
Reviewed 23 November 2014

A wonderful experience, This hotel is in a beautiful spot right by the sea and despite it's close proximity to the airport is quiet and peaceful. The facilities are great and the food and service were excellent. You can spend days at the hotel relaxing or see the island on one of the many trips the staff will help you...

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Helpful?
2Thank Lynn B
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs, Lynn, It is very grateful to read your review on the Vila Galé Santa Cruz. To make our guests feel welcome is our major aim, that is our motto "Allways close to you" and your words say it all. Thank you. We are waiting for your return soon. Best regards José Miguel Oliveira Martins General Manager

lancashire
Reviewed 22 November 2014

We recently stayed here after deciding on a last minute break and wanting a change from the canaries. What a great hotel and what a good choice we made. The hotel was clean, room spacious (we did pay for an upgrade) and staff great. We stayed all inclusive and although there wasn't a fantastic choice of food we loved everything....

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3Thank cazzieBLancashire
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, It was very rewarding to know that you had such a great time at the Vila Galé Santa Cruz. The all team is waiting for your return. Best regards José Miguel Oliveira Martins General Manager

Glasgow, United Kingdom
Reviewed 20 November 2014

On my recent trip to Madeira visited Santa Cruz a lovely place and went into this hotel for lunch.Staff friendly had a nice snack lunch prices reasonable.Hotel is well appointed and anybody wanting a quiet holiday this would be ideal. All going well will vist this hotel again on my next trip to Madeira.

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Helpful?
4Thank bobbarclay44
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Robert, Thank you for your review and since you came just for lunch, you should come also to enjoy our other services. Like the meal you had, you will find that all the other services are very good. Best regards José Miguel Oliveira Martins General Manager

Cawston, Norwich
Reviewed 17 November 2014

Had a week here in November. The room had a super view of the sea. It was advertised as a twin room but we had a huge king bed (although the mattress was a little too firm for me). the food was excellent. the staff were really nice and the place was clean. If you want to use the free...

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Helpful?
3Thank Mark B
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Mark, Thank very much for your review that, in a few words, described our hotel. It was very rewarding for us to see that we were up to your expectations. Hope to welcome you back soon at the Vila Galé Santa Cruz. Best regards José Miguel Oliveira Martins General Manager

coventry
Reviewed 15 November 2014

Beautiful hotel in quaint idealicc town,which is great to have a stroll around. First room had terrible view but we asked to be moved and Joanna on reception gave us a perfect sea view room where we could here the sea lapping against the rock...awesome. Food was good but would have liked it a little hotter at times. AI drinks...

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Helpful?
2Thank bikerbeer
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for your review and detailed description of the hotel. It was also very rewarding to know that we were up to your expectations providing you with the experience you were looking for. We just hope that you return soon to have another good time. Best regards, José Miguel Oliveira Martins General Manager

Greenock, United Kingdom
Reviewed 5 November 2014

Having stayed in many Vlla Galé hotels in Portugal we have rarely been disappointed. However, Santa Cruz is in a class of its own. To fully appreciate the ambience and facilities it's worth requesting a sea view room - you actually get a view of the ocean, the town and the pool! Sr José, the Manager/Director, can be seen regularly...

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3Thank TOCerro
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, We have no words to describe the feeling of pride and reward upon reading your review. Many thanks once again in the name of all the Team and hopefully you come stay with us again in a very near future. Best regards José Miguel Oliveira Martins General Manager

London
Reviewed 4 November 2014

We were placed in this hotel for 3 days by TAP as they couldn't get us home after their cabin crew strike. It would have been an extremely quiet hotel, were it not for frustrated, stranded TAP customers. It's about 1 mile from the end of the runway, so you do get some great views of planes. The hotel is...

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2Thank LondonMikeS
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for your review on your stay with us and we were very happy to provide you with a nice stay despite the circumstances. Please let me inform you that we make no distinction within our guests no matter the source of reservation. We thank you for your suggestion on the up-grade for sea view...

Leeds
Reviewed 27 October 2014

On the day we were due to return home our flight was cancelled due to high winds at the airport. We were bussed here courtesy of Jet2. Having been staying at the Casino Park Hotel in Funchal I thought we were going to have lower standards in the Vila Gale, but no, not a bit of it. This hotel matched...

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2Thank eeny44
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for your review which was very rewarding for us to see that we exceeded your expectations specially in such an adverse circumstance such as a flight cancelation. You also granted us the privilege of considering us at a five star hotel level. No words to describe our joy. Since you already know Funchal and...

Reviewed 27 October 2014 via mobile

Like the majority of Vila Gale's It's an excellent place with very good facilities and a very nice staff. It's located near the airport but don't have problems with the noise. In fact it's very nice to see the planes coming while you're relaxing at the pool. Parking is free in a small park just behind the hotel, in May...

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Helpful?
2Thank Miguel F
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Miguel, It is nice to know that we contributed to keep alive the Vila Galé "flame" with you and kept the tradition you are used to. We continue this path so that you, like many other guests, keep staying at our hotels. Hope to see you again soon at Vila Galé. Best regards, José Miguel Oliveira Martins General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $136 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view to the village or mountain have less privacy if you want to sit on the balcony.”
 of 5 bubbles 83Solo, 13 Feb 2017 | Read review
“Pool view is best”
 of 5 bubbles julshayes, 9 Feb 2017 | Read review
“Pool side rooms have nice views but car park side rooms are quieter and have late evening sun.”
 of 5 bubbles Timothy9999, 17 Jan 2017 | Read review
“Has its own mini bus to Funchal”
 of 5 bubbles 516judithc, 29 Dec 2016 | Read review
“Request to over look the pool then you will have a sea view.”
 of 5 bubbles HeatherKeeling, 17 Dec 2016 | Read review
5 of 5