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Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
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1,291 Reviews from our TripAdvisor Community

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There are newer reviews for Sarova Whitesands Beach Resort & Spa
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Showing 1,188: English reviews
London, United Kingdom
Reviewed 15 February 2014

Whitesands x 1 night, Safari x 3 days, Whitesands x 10 days. On our return for the 10 days we had to wait three and a half hours for a room similar to the one we had previously not nice after hours travelling back from safari but it all got sorted thanks to Yvonne and Rose. The Ocean is tidal...

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Helpful?
1Thank Dot H
mike k, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Dot, Thank you for taking time to review our resort, the management appreciates feedback and we are grateful for your comments. We have reviewed our menu selection and now have more variety on ofer, we have also noted your experience with mini bar charges and we regret that communication breakdown. We have also taken note of the marine park...

Nairobi, Kenya
Reviewed 13 February 2014

My first time in White sands and it turned out to be exhilarating from the rooms,food,staff,pool,beach view & ambiance of the place it totally blew me off....My six day stay in Sarova was the best ever

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Thank Esther M
Zurich, Switzerland
Reviewed 12 February 2014 via mobile

Had a great two night stay in what is the best resort in the North coast of Mombasa. Clean modern rooms with free Wifi working well everywhere. Child friendly and memorable culinary experience. All was slightly negated at check out when my bill appeared to have eronious charges for room and pool side services, took an hour for hotel to...

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Thank PIno32
mike k, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Thank you for having chosen Sarova Whitesands Beach Resort & Spa as your preferred choice. We have noted your bad experience during check out that was caused by communication breakdown in billing processes within our system that resulted in lengthy check out process. We do regret this and profusely apologize for the delay and inconvenience caused ; we have taken...

the hague
Reviewed 11 February 2014

This was our third stay in Whitesands, larger resort which focuses on both vacations and conferences. We have picked Sarova for our short break (6 nights) for variety of reasons but mainly: proximity to airport instead of going via ferry to South Coast, and very efficient and prompt booking experience with Bevaline from Nairobi booking office. We were offered complementary...

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Helpful?
Thank TheHagueDule
mike k, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you once again for Choosing Sarova Whitesands Beach resort & Spa as your Second home and we are truly grateful for all your support and confidence you have shown in us. We have noted your concern on the buffet selection at our pavilions restaurant and i want to assure that we are in the process of reviewing...

Johannesburg, South Africa
Reviewed 10 February 2014

The atmosphere is great I was working so it made it quite difficult but as a holiday destination clearly a great place. The rooms spacious and the free WiFi great! The food was super and the general hospitality great. The room cleaner was an interesting problem as the room was never cleaned at the same time in the day making...

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1Thank ColmV
mike k, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you for having chosen Sarova Whitesands Beach resort & Spa as your Preferred Choice. We have noted that you were inconvenienced by guest room attendants since they had no specified time for room cleaning and this has been taken as a learning lesson and we shall definitely look into all your other concerns including check in process....

De Meern
Reviewed 2 February 2014

This was our first trip to Kenya, but from the moment we stepped into the hotel, we were treated as we were back home! We arrived at 4 in the morning, and the detail that was given to us of where everything was and how things worked, really made us feel at home!

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2Thank PalmerDeMeern
mike k, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you very much for reviewing us and More especially for Choosing Sarova Whitesands Beach resort & Spa as your preferred choice . We are truly happy to note that we did offer Refreshing African Hospitality and hope to see you again soon. Kind Regards Mike kamau

Reviewed 1 February 2014 via mobile

We were around 100 doctors of all specialities who came from jordan and lebanon for a conference and relaxation at the same time. The atmosphere here is great at this time of the year....food and service are very good... And kenyan people here are welcoming... At night they have many activities esp the musical band and singers who are really...

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1Thank Thabit A
Brighton, United Kingdom
Reviewed 30 January 2014 via mobile

As a customer who returns often with work this hotel never fails. I always sit by the 'small' pool by the health bar as no children are allowed here. Redemtia behind the bar here is an angel, nothing is too much trouble for her. The staff are always smiling.

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1Thank Emma D
London, United Kingdom
Reviewed 28 January 2014 via mobile

I've been here twice, used their facilities, and eaten meals. It's clean, safe, right on the beach, you're not harassed (until you set foot on the beach), the food is good, desserts are lush, and the rooms are good. The downside is always the harassment by sellers. I won't go back to the area because of them.

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Thank Mike R
Nairobi, Kenya
Reviewed 28 January 2014

This is a large resort-type hotel that looks as if it was built to hold large conventions and fly-in vacation packages. But it was off-season at the end of January and maybe had 200 guests. It has all the bells and whistles - great rooms, good beach, lots of swimming pools, bars and sunshine. Good security to keep the beach...

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Thank g r

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 

Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Price Range: $241 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Hotel Style:
#1 Spa Hotel in Bamburi
#1 Top resorts Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Whitesands Beach Resort & Spa staff and other travellers.
13 questions
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Bredene-aan-Zee, West-Vlaanderen, Belgium
over a year ago
11 months ago

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Questions? Get answers from Sarova Whitesands Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most but not all rooms overlook the beach - choose accordingly”
carltonmcdonald, 28 Apr 2017 | Read review
“for a quiet holiday get rooms in the far end of the Hotel”
370bhavnak, 16 Apr 2017 | Read review
“Sea Front rooms have good ocean view and enough ventilation”
joelg678, 16 Apr 2017 | Read review
“I think all or most rooms have either beach or pool views”
Clsirey321, 12 Apr 2017 | Read review
“All the deluxe rooms are good”
jesica321, 11 Apr 2017 | Read review
5 of 5