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Four Points by Sheraton Caguas Real Hotel & Casino

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Four Points by Sheraton Caguas Real Hotel & Casino
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339 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Reviewed 2 days ago NEWvia mobile

Super clean rooms and bathrooms. Great costumer service with a Nice atmosphere. They have a bar lounge with live music, and casino. The only upside down is the parking, I believe is an expensive rate for hotel guests, but it might be just my opinion. Definitely a come back place.

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Helpful?
Thank ZuleikaRi
Isabela, Puerto Rico
Reviewed 3 days ago NEWvia mobile

This place has it all. Great location, ample parking, clean and comfortable rooms, great beds, a very attentive and helpful staff, casino, pool, restaurant. At a very good price. This is a great place for families, business folks and passerbys.I liked it!

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Helpful?
Thank Jesus R
Reviewed 3 weeks ago via mobile

This is a hotel chain type...good service and clean rooms...free bottle water and the breakfast buffet was ok...The hotel has a good lacation near the highway but still is in the middle of nowhere....good for buisness and lesiure trips...also have a nice pool with sliders...

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Helpful?
Thank Felix D
San Juan, Puerto Rico
Reviewed 22 October 2016

My stay was Oct 14-16, 2016. The room a/c was leaking badly on the rug and it smelled like humidity, and then once I checked-in, they put a hold for more than $100 on my credit card for "security". I paid all pending balance at check-out and a week after, the amount is still on hold. in order for them...

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Helpful?
Thank Rebecca L
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Rebecca L Thank you for taking from your time to share your experience with us . I truly apologize for all the inconveniences that you experienced in our hotel. The approval process for incidentals in the hotel industry is a guarantee for us. We apologize that the bank delayed in the process of releasing the hold. I will notify...

Puerto Rico
Reviewed 11 October 2016

Good location,confortable and quiet room.The buffet breakfast is good and in this área l have special thanks for Astrid Rosado that bring exellent attention for the guest.I consider return for moré time.

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Helpful?
Thank nora632016
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear nora632016, We appreciate you taking the time to share your experience with us. We have passed your kind words to everyone but especially Astrid Rosado who take immense pleasure in looking after our guests during their visits. We hope to see you soon. Jorge Ramos jramos@fourpointspr.com

Lombardy, Italy
Reviewed 15 September 2016

Very nice place to stay, very comfortable, clean and peaceful, very easy to reach and near to the highway. Special thanks to Astrid and Raul that can makes you feel like at home and to all the rest of the crew of the hotel. I hope to see you all again!

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Helpful?
Thank Luca B
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Estimated Luca B, That 's good to know that our restaurant team served well .Thank you for sharing your satisfaction, our hotel provides a relaxing atmosphere and comfortable. The great thing about our location is the diversity of places you can visit. Warm regards, Jorge Ramos jramos@fourpointspr.com

Gurabo, Puerto Rico
Reviewed 13 September 2016 via mobile

Once we got to make the check in the employee on the front desk leave us waiting without asking if we need help,when we got our room the view was horrible,all we were seeing was bags of trash and mud,at night we can barely sleep cause by the noise of the vendings machine that were right after our room and...

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Helpful?
Thank Lourdes C
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Lourdes C, We appreciate any feedback ,I sincerely apologize for the negative experience during your recent stay.Our team is ready to work with problems and provide solutions. It is clear that the noise bothered you , I wish you reported to offer a room change.We do understand that our guest have different needs and preferences please accept our apologies....

Reviewed 13 September 2016 via mobile

Very clean, excellent service clean but old facilities. This is the place to stay in Caguas. The management states that the building is being renovated again, the staff is very friendly, the food is very good fries are awesome

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Helpful?
Thank Rincon C
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Rincon C, Thank you for you recent stay at the Four Points by Sheraton Caguas and for taking the time to share your beautiful stay.We appreciate your feeback from our staff and food it will be shared with the entire team. I must share with you that we will undergo a renovation process to better cater to your needs....

Gottmadingen, Germany
Reviewed 12 September 2016 via mobile

We chose to stay for three days in the Sheraton, as we lived in Caguas a while ago. Therefore, it was the perfect fit and our kids (11 & 13) enjoyed the pool. We had no breakfast or dinner, so no judgement on the kitchen. I was disappointed to pay 11$ extra for parking our rental car per day.

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Helpful?
Thank 66Norbert
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear 66Norbert, I would to thank you for taking the time to share your experience while staying in our beautiful hotel.The parking service is provided from an outsourced company and the charges are detailed in our company website. We are glad to know that your children could enjoy the pool. We hope to welcome you back again soon. Jorge Ramos...

Tampa, Florida
Reviewed 10 September 2016

this hotel is average. ut was clean and service was decent but i didn't love the hotel. It's kind of in the middle of nowhere. There's a casino and pool. The parking was kind of annoying b/c it was full.

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Helpful?
Thank cgarcia0907
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear cgarcia0907, I am sorry to see that we didn't meet your expectations during your stay. We have the biggest Casino in Puerto Rico and a nice pool area for the kids. I must share with you that we will undergo a renovation process to better cater to your needs. I hope we can give a second chance to like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Region: Caribbean > Puerto Rico > Caguas
Price Range: $155 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and other travellers.
10 questions
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Questions? Get answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms has a big tv and a very comfortable bed”
 of 5 bubbles lucabM4736KP, 14 Sep 2016 | Read review
“Third floor is Sheraton Preferred Member non-smoking rooms. There mainly pool and countryside views. Views not relevant in this facility.”
 of 5 bubbles mkstop, 31 Aug 2016 | Read review
“Fourth floor is farthest from lobby and casino.”
 of 5 bubbles nelsonq792, 31 Aug 2016 | Read review
“Rooms on the higher floors are less noise, good views, big and sunny”
 of 5 bubbles rodamaris06, 31 Aug 2016 | Read review
“Top floors are best, Pool gets full on weekends, Casino is worth to visit.”
 of 5 bubbles montero115, 25 Jul 2016 | Read review
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