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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,260 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Mosman, Australia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 days ago NEW via mobile

I was going to give the Shangri-La five stars until we booked out. When presented with the bill we were surprised to see a daily service fee of 14% on top of the price that was quoted and when we asked what is was we were told it is a 'tip' for turning down the bed at night. We booked... More 

Helpful?
5 Thank Carolinethetraveller
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Carolinethetraveller, Thank you for your review. I am delighted to hear that you enjoyed your stay overall, however, please accept my sincere apologies for the misunderstandings caused upon checkout. It is indeed true that a 15% service charge is applied to all hotel services which is common in luxury hotels in Japan. Rest assured that we are most transparent... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

After snowboarding for a week in niseko this is just what I needed One minute walk from the train so it's so easy to explore the city The room was amazing first class and the staff where so helpful and excellent English Loved all the little restaurants around that we could walk to We will be back again

Helpful?
Thank Jason S
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Jason S, Thank you so much for your excellent rating with regards to your stay with us at Shangri-La Hotel, Tokyo! Delighted that you had an enjoyable experience and we sincerely hope that we will have the opportunity to welcome you back in the not too distant future. With best personal regards, Nicholas Liang More 

Leuven
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago

Lobby is conveniently located at a higher floor with nice views; nice spacious bar area as well at same level; the rooms are spacious and spotless; the breakfast was a bit of a search for what I needed, and not really buffet style when you're used to large continental breakfast buffets; but overall a good experience!

Helpful?
Thank Odilon
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Odilon, Thank you for your review of Shangri-La Hotel Tokyo! Happy to learn that you had a good experience and very much appreciate your kind sentiments in your comments with regards to the hotel location and facilities. Hope to be welcoming you back to the city in the near future. With best personal regards, Nicholas Liang More 

Singapore, Singapore
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 week ago

The moment I stepped in to this hotel, OMG. Everything is so extremely lavish! The hotel paid every attention to the details of all the areas, from lobby, to the restaurants, to the rooms, to the pool, to the gym and sauna etc. For a 5 star hotel, of course I expected the place to be clean, the staffs to... More 

Helpful?
1 Thank cyqaey
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear cyqaey, Firstly, thank you for the excellent rating of Shangri-La Hotel, Tokyo! Delighted to learn that we were able to WOW you with the attention to detail, our colleagues persistent drive and passion for service and the property's facilities. However, I am disheartened to hear that our food offering and perceived quality were not up to our usual standards... More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

We were affected by the earthquake this morning. We were in the lift when bells went off and so we got out and sat on the floor in the corridor. We cannot thank the staff at Shangri-La enough. Bell boys ran up and down stairs with our luggage and also changed our tickets all while the hotel is swaying. All... More 

Helpful?
2 Thank Suzanne W
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Suzanne W, Thank you for your excellent review of Shangri-La Hotel, Tokyo! I hope that you were not too shaken up by the unfortunate earthquake that took place early yesterday morning, however, I am sincerely delighted to learn that our colleagues response to the situation was effective and seamless. We hope that we will have the opportunity to welcome... More 

1 review
Reviewed 1 week ago

We have an extremely happy memorable stay at the Shangri L La in Toyko,very beautiful room,amenities are great! Very warm hearted,respective,happy staffs,tasty high quallity food,enjoy very much,will definitely come back again.

Review collected in partnership with shangri-la.com

Helpful?
Thank brendie l
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear brendie, Thrilled to receive such a review of your experiences here at Shangri-La Hotel, Tokyo! Very much appreciate your kind words towards our colleagues and for highlighting the room amenities and food offering at the hotel. We hope to have the opportunity to welcome you back to Tokyo in the not too distant future. With best personal regards, Nicholas... More 

Switzerland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Last month due to a business trip I stayed a few days at the Shangri -la in Tokyo. The rooms were outstanding in design, outfit and cleanness. What I really will keep in my memories is the helpfulness and friendly nature of all the employees in this hotel. Within short notice they arranged a late checkout as my flight back... More 

Helpful?
Thank wjBauer
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear wjBauer, Thank you for the great review of Shangri-La Hotel, Tokyo! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Bauder General Manager More 

Manila
1 review
Reviewed 3 weeks ago

Such a warm and friendly hotel in a good location. Guest rooms and public areas are clean and well appointed.The staff ( from the General Manager to the porters) are genuinely polite and service oriented. I always look forward to my stays at he Shangri-La Tokyo!

Review collected in partnership with shangri-la.com

Helpful?
Thank Cesar529
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Cesar529, Thank you very much for your great review. We are delighted to learn that you had a most enjoyable stay and we would be looking forward to welcoming you back to your Shangri-La in Tokyo. Sincerely, Marcus Bauder General Manager More 

Sydney, Australia
Level Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 weeks ago via mobile

Such an understated hotel with the best club floor service. Wonderful helpful staff and totally delicious cocktail hour treats. Faultless & seamless service that is Shangri-La. You fall in love with the hotel & staff. Breakfast in the hotel is memorable with the decadent lobster caviar scrambled eggs. Sitting above Tokyo Central makes trips easy & a stroll to Ginza... More 

Helpful?
1 Thank DrDiscerningHotel
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Guest, We truly appreciate your great review of our hotel and we are especially glad that you enjoyed one of our signature breakfast items, the lobster caviar scrambled eggs. We are pleased that we have been able to exceed your expectations and we hope to be able to welcome you back to Shangri-La Hotel, Tokyo soon. Sincerely, Marcus Bauder... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

Beautifully appointed rooms & attentive service. Used as home base on recent trip to Tokyo. Ate in hotel each (3) evening as too exhausted after hectic day of traveling -did not disappoint. Highly recommend if you want to be pampered between business appointments while in town. Impeccable service throughout visit.

Helpful?
1 Thank A TripAdvisor Member
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Guest, Thank you for the great review of Shangri-La Hotel, Tokyo! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Bauder General Manager More 

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $755 - $1,570 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
11 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room that is facing the bay, less obstruction of the views”
 of 5 bubbles cyqaey, 21 Nov 2016 | Read review
“If you can swing the extra cost of the club floor rooms... the service and staff make it worth it.”
  • View from the lounge
 of 5 bubbles avatarNY, 1 Nov 2016 | Read review
“Worth to upgrade to a Club room if possible”
 of 5 bubbles SoutheastAsiaSusan, 29 Oct 2016 | Read review
“Each room has a different aspect on the City of Tokyo”
 of 5 bubbles NETWORK01, 23 Oct 2016 | Read review
“Most of the rooms are very quiet and I have not experience any room that is noisy.”
 of 5 bubbles Makanani2005, 30 Aug 2016 | Read review
5 of 5
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