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Shangri-La Hotel, Tokyo

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$519*
US$392*
Great Deal
US$447*
US$447*
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Shangri-La Hotel, Tokyo
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1,385 Reviews from our TripAdvisor Community

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Showing 789: English reviews
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Los Angeles, California
Reviewed 2 days ago NEWvia mobile

It has been a little over one year since my last visit to SL. The level of service is consistent and i always feel welcomed. The reservation department was very helpful and flexible with my date change. My requests were handled promptly in professional manner. When i needed a carton box to pack my belongings late at night, the staff...

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Helpful?
1Thank Wondergal1111
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Wondergal1111, Delighted that you had an enjoyable experience with us on your second visit to Shangri-La Hotel, Tokyo! It is certainly great to learn that the service during your most recent stay was as memorable as it was the first time round. We hope that we will have the opportunity to welcome you back soon. With best personal regards,...

Saint-legier-la Chiesaz, Switzerland
Reviewed 1 week ago via mobile

Very nice hotel ,excellent location and very good service. the room was specious and the breakfast was very reach and fresh. If you are looking for a good business hotel ,this the right one for you and less for family & kids.

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Helpful?
1Thank Gilad R
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Gilad R, Delighted to hear that you had an excellent stay with us at Shangri-La Hotel, Tokyo! Appreciate your highlights from the service experience to the food offering at the property. We look forward to having the opportunity to welcome you back to the city in the near future. With best personal regards, Nicholas Liang

Melbourne, Australia
Reviewed 1 week ago

We finished off our Japan travels staying at the lovely Shangri-La Hotel Tokyo. Brilliant location within minutes’ walk to Tokyo station. Plenty of restaurant and shopping opportunities at your doorstep. The rooms are very comfortable, generous size, amazing views, lovely bright bathrooms with huge showers. Delicious breakfast choices with incredible service An outstanding guest experience from the moment you enter...

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Helpful?
2Thank michy886
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear michy886, Delighted to receive such a wonderful review of your recent stay with us in Tokyo! Your kind sentiments will be shared with our team and in the meantime, we very much look forward to welcoming you back to the city soon. With best personal regards, Nicholas Liang

Reviewed 1 week ago

Another perfect stay in the best hotel in Tokyo! Room and bathroom were extremely comfortable. The view (I had the Bay view) was unobstructed. Staff were unpretentious- courteous and friendly yet not intrusive. Location was unparalleled- in the heart of Tokyo. I doubt there is a better hotel in Tokyo. Choose this hotel and you will not regret!

Review collected in partnership with shangri-la.com
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Helpful?
2Thank Singaporeshopper3421
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Singaporeshopper3421, Thrilled to receive such an excellent review of your recent stay here at Shangri-La Hotel, Tokyo! Such a delight to read of your experience, especially your kind sentiments towards our team. We are all looking forward to welcoming you back to Tokyo soon. With best personal regards, Nicholas Liang

Reviewed 2 weeks ago

We stayed one night here and we chose it because it was just on top of Tokyo station so was very convenient for arrival from Narita and departure on Shinkansen. We thoroughly enjoyed our stay from check in to check out. The deluxe room had a great view of Tokyo Bay and was spacious with coffee/tea and a big bathroom....

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1Thank lovetotravelhk
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear lovetotravelhk, Thrilled to receive your review of your recent visit to Shangri-La Hotel, Tokyo! It is with great pleasure to hear that you had such an enjoyable stay with us and managed to avail the time to dine at Nadaman and to take advantage of our meet & greet service from the platform. Sincerely hope that we will have...

Reviewed 3 weeks ago via mobile

Had a great visit with friends and fabulous dinner at the hotel. Hotel dinning is over the top. Prices aren't cheap but you don't expect low prices at this great hotel. Great location right by the trains. Highly recommend. Staff is over the top friendly and they split servings to accommodate light dinners. Great rooms and views

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Helpful?
Thank Thomas B
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Thomas B, Thank you for your excellent review and recommendation! Appreciate your very kind sentiments towards our colleagues and delighted to hear that you had an enjoyable visit to the hotel. We very much look forward to welcoming you back to Tokyo soon. With best personal regards, Nicholas Liang

Singapore, Singapore
Reviewed 3 weeks ago via mobile

They are many aspects that make a hotel stay perfect. The staff, estate design, location and attention to the little details all adds up. I must say Shangri la Tokyo comes close to being the epitome of perfection. From the attentiveness of the bell hop, to the lobby checkin or if you are staying at the horizon club the exclusivity...

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2Thank lazy2login
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear lazy2login, Thrilled to receive your wonderful review of Shangri-La Hotel, Tokyo! Such a delight to read such positive and kind sentiments with reference to your recent visit from our colleagues to the experiences you came across. We hope to have the opportunity to welcome you back soon. With best personal regards, Nicholas Liang

Reviewed 3 weeks ago via mobile

As many other hyper luxury hotels in Tokyo, the Shangri-la lobby sits on the 28th floor of a Marinouchi tower attached to the Tokyo Station. The lobby bar has stunning views of the city. Hotel staff is impeccable and so are the rooms, amenities and spa. Japanese restaurant Nadaman is 5-star. A lovely week in Japan at a lovely hotel.

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2Thank CrisBierr
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear CrisBierr, Delighted to receive your excellent review of your stay with us at Shangri-La Hotel, Tokyo! Such a pleasure to hear that your experience was exceptional and we hope that we will have the opportunity to be welcoming you back soon. With best personal regards, Nicholas Liang

Camberwell, Australia
Reviewed 4 weeks ago

We had a suite on the 36 level of this wonderful Hotel in Tokyo. It's situated right along side the Tokyo Train Station and it was wonderful to look down on all the activity at the Station with hundreds of trains coming and going from 5.00am to 2.00am the next day. Now to the Hotel - we found this to...

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1Thank Aussiebd
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Aussiebd, Thrilled to receive such a glowing review of your recent stay with us! The overview of Tokyo station is certainly impressive and glad that you found the time to marvel at the movements of the station from above. Thank you for your kind sentiments towards our colleagues and the service they provided and delighted to learn that you...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Great room.Wonderful view.The service is very good.The food in the Restaurant was good and fresh.The hotel is very well located-train station and The Ginza are at it's doorstep!! I feel refreshed before going back home.

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Helpful?
Thank Embers171
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Embers171, Thank you for your excellent review of Shangri-La Hotel, Tokyo! Such a delight that you had the perfect ending to your trip here in Japan. We hope to have the chance to welcome you back in the near future. With best personal regards, Nicholas Liang

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04/06/2017 05/06/2017
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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $626 - $1,421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Cancelon, Hotwire, Agoda, Rakuten, Ctrip TA, Cheap Tickets, Priceline, TripOnline SA, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
15 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view overlooking the rail station and Emperors Palace”
Aussiebd, 26 Apr 2017 | Read review
“Go for the Horizon Club for a premium.”
steing1111, 21 Apr 2017 | Read review
“High floor”
GuyWoodhouse007, 16 Apr 2017 | Read review
“The Premier King rooms have the best view.”
DouglasCharlesR, 13 Apr 2017 | Read review
“Club Rooms”
61MarioF, 3 Apr 2017 | Read review
5 of 5
Cancelon
US$392* /night
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Orbitz.comUS$447
Expedia.comUS$447
PricelineUS$519
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Prices are for 1 room, 2 adults
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