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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,293 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Tokyo
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Showing 739: English reviews
Kuala Lumpur
Reviewed 4 weeks ago

This hotel provides luxury standard, very suitable to business as centrally located in the heart of Tokyo. Easy access to shopping, offices and place of interest. Highly recommended to business traveller.

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Helpful?
Thank Jessie T
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Jessie T, Thrilled to receive your excellent review on your recent visit to Shangri-La Hotel, Tokyo! Appreciate your recommendation of the hotel and we hope that we will have the chance to welcome you back soon! With best personal regards, Nicholas Liang

Seoul, South Korea
Reviewed 4 weeks ago

Generally good, except for a small minor glitch: some staff are not good at attending guests. It's really case by case, and depending on which one you meet. Service quality is dependent on who handles it.

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Helpful?
Thank jeankim2005
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear jeankim2005, Thank you for providing us with feedback with regards to you recent stay at Shangri-La Hotel, Tokyo. I am disappointed to learn that you felt that our service consistency was lacking depending on the colleague that you came into contact with and I must apologize for this. We sincerely hope that this has not detracted you from staying...

washington
Reviewed 5 weeks ago

Brand loyalty is difficult to build, after all, five star hotels have similar beddings, toiletries and food; people are the intangible factor that make a hotel great . The staff here made our first stay with the Shangri-La brand a pleasure. The general manager, Mr. Marcus Bauder, has been doing an incredible job to this hotel, and we could see...

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Helpful?
2Thank panam747
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear panam747 Thank you very much for the fabulous review. I am indeed very fortunate to have a great team of colleagues who go above and beyond and they truly enjoyed looking after you. It was a great pleasure to have you with us for the very first time and we would be very much looking forward to welcoming you...

Singapore, Singapore
Reviewed 5 weeks ago via mobile

We were unable to book the Tokyo Disneysea Miracosta due to our typical last minute planning. Other second-tier Disney hotels were charging between $750-1,000, hence hubs thought the Shang would be a better option since it was right at the Tokyo station, which connected directly to Maihama station via the Keiyo line. We ended up choosing the Horizon club room...

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Helpful?
1Thank Rokugatsu
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Rokugatsu Thank you very much for your great review. We are delighted to learn that you and your family had an enjoyable stay with us. We truly appreciate the suggestions made and rest assured that we will work on having them implemented at the earliest. We hope to be able to welcome you back to Shangri-La Hotel, Tokyo in...

Reviewed 14 December 2016 via mobile

This hotel has amazing decor in every aspect and some employees go that extra mile. The rooms are impeccably clean and the view from the 36th floor is incredible. I however asked for a 4pm check out as others had asked and was told 1pm is the latest, I feel based on my age we are discriminated against. What's good...

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Helpful?
Thank Hayley A
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Hayley A Thank you very much for your review and we are pleased to learn that you enjoyed your stay overall. However, we regret that you felt disappointed by the way your request for a late check-out was handled. Rest assured that we are always flexible if the occupancy allows and our team is eager to please, but unfortunately...

Washington DC, District of Columbia
Reviewed 12 December 2016

I moved from the Four Seasons because the train noise was bothering me too much. I ended up on the 36th floor and everything was quiet despite my view over the rail tracks. The hotel is exquisitly appointed, staff extremely friendly. Hotel is absolutely fantastic, if I found a better rate, I would return with more certainty.

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Helpful?
Thank Thomas443
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Thomas443, Thank you for your excellent review of Shangri-La Hotel, Tokyo! Delighted that you had an enjoyable experience with us during your recent stay. We sincerely hope that we will have the opportunity to welcome you back to the hotel soon! With best personal regards, Nicholas Liang

Amarillo, Texas
Reviewed 11 December 2016

Spent 3 nights in the Shangri-La, Tokyo. Stayed in Executive suite on concierge level. Staff was outstanding, concierge level was more expensive but worth it especially with the staff there. They gave excellent directions and maps. One even walked with us to the subway to make sure we had the correct line and car going to where we wanted. Also...

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Helpful?
1Thank tb8062016
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear tb8062016, Thank you for your excellent review of your recent stay at Shangri-La Hotel, Tokyo! Thrilled to learn how our colleagues have managed to delight you through such personalized service, great that you also managed to find the time to experience the Horizon Club Lounge during your visit. Looking forward to having you back in Tokyo soon! With best...

Reviewed 10 December 2016 via mobile

I've been in Tokyo 6 times and always stayed at the Shangi-la hotel and I am always happy to return! I stay at the concierge level and always enjoy the breakfast with so many options and the complementary drinks and snacks during the day, always delicious! Amazing service form the concierge level staff, helpful, nice, and perfect english speaking. Nice...

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Helpful?
Thank Mariannemolina
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Mariannemolina, Thrilled to receive such an excellent review of Shangri-La Hotel, Tokyo! It is great to know that you have become such an advocate of our hotel and that you had the opportunity to experience our Horizon Club Lounge and services on your recent visit. We sincerely hope to have the opportunity to welcome you back to Tokyo in...

Livingstone, Zambia
Reviewed 10 December 2016

I had the privilege of overnighting at the Shangri-La upon arrival in Tokyo en route to Kyoto. The hotel is perfectly positioned alongside the Tokyo Station which is a treasure trove in itself with fabulous shops and gourmet grocery stores in the cleanest, most pristine setting. The hotel itself has unparalleled levels of service where nothing was too much for...

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1Thank TinaAponte
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear TinaAponte, Delighted to receive such a glowing review of Shangri-La Hotel, Tokyo! Truly appreciate your kind sentiments towards our team and very happy to learn that you had such an excellent experience with us. We hope that we will have the chance to be welcoming you back to Tokyo soon! With best personal regards, Nicholas Liang

Reviewed 7 December 2016 via mobile

Ami met us at our train car as we arrived from the airport. She was a delight, helping us navigate through the underground halls of the Tokyo Train Station and she gave us many valuable tips to help us with our first visit to Japan. (My daughter called the hotel when we knew the train car and arrival time to...

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Helpful?
Thank Borntoseeworld
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Borntoseeworld, Thrilled to receive such a fantastic review of Shangri-La Hotel, Tokyo! Delighted that Ami was able to provide you and your daughter with Tokyo tips for your visit, furthermore, we very much appreciate highlighting some of the unique vistas, location and services that the property has to offer. We hope to have the opportunity to welcome you back...

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $675 - $1,425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Shangri-La Hotels and Resorts, Hotels.com, Agoda, JAPANiCAN, Ctrip TA, Cheap Tickets, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
12 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good luxury choice”
 of 5 bubbles , 21 Dec 2016 | Read review
“I would skip Horizon club.”
 of 5 bubbles Thomas443, 11 Dec 2016 | Read review
“get a room that is facing the bay, less obstruction of the views”
 of 5 bubbles cyqaey, 21 Nov 2016 | Read review
“If you can swing the extra cost of the club floor rooms... the service and staff make it worth it.”
  • View from the lounge
 of 5 bubbles avatarNY, 1 Nov 2016 | Read review
“Worth to upgrade to a Club room if possible”
 of 5 bubbles SoutheastAsiaSusan, 29 Oct 2016 | Read review
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