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Shangri-La Hotel, Tokyo

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$491*
US$392*
Great Deal
US$422*
US$422*
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Shangri-La Hotel, Tokyo
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1,388 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Tokyo
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Showing 790: English reviews
Singapore
Reviewed 30 December 2015

Service at the hotel is top notch. Reservation staff and concierge were extremely responsive. Special mention to the concierge, Hiroko, for the quick responses and helping me with reservations even at the last minute. The room was big with extremely good views. I was only able to confirm my train ticket an hour before arrival into Tokyo and the meet...

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Helpful?
2Thank autumnsung
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear autumnsung , Thank you very much for choosing to stay with us at Shangri-La Hotel, Tokyo and for sharing your valuable review. We are delighted to hear that our room, service, and location met your expectations. Also, thank you for your positive and kind feedback about our colleagues. We very much look forward to welcoming you back again. Jens...

Singapore
Reviewed 24 December 2015

I have been on the road for a week in Japan. I deliberately chose to stay in Shangri-La Tokyo for 4 days to rest and recover as I have been amazed by the Shangri-La experience in Asia. When I arrived by my own car, the bell boy at basement 1 was very helpful in helping with our luggage and directing...

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4Thank HXZ_HZX
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear HXZ_HZX, Thank you very much for taking the time to share your stay experience with us. It was a pleasure having you, and we are glad to hear that you enjoyed our room, housekeeping and location. In the meantime, we are sorry to hear that the experience on your check-in was not up to the your expectations. Your feedback...

Guildford, United Kingdom
Reviewed 17 December 2015

Located on the top floors of this 40 storey building the hotel holds it's secrets until you emerge from the silent and disarmingly fast lift service. From this vantage point, the city of Tokyo stretches out to distant horizons. At night, it is truly spectacular reminiscent of the futuristic city portrayed in Ridley Scotts iconic film 'Blade Runner'. I stayed...

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3Thank Rick R
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Rick R Thank you very much for staying with us and taking the valuable time to review our hotel. We are very much delighted to learn that you enjoyed stay with us and service met your expectations. We are indeed looking forward to welcoming you again soon. Warm regards, Jens Moesker General Manager

The Hague, The Netherlands
Reviewed 17 December 2015

Wow, what can i say about the Shangri-La Tokyo, other than we had a fantastic 5 nights stay. On arravil by train from Narita airport, we where met at the train platform(after a phonecall from the aiport with our arrival time and our carriage number) by a lovely lady whom guided us through the cazy/mad looking, first impression of Tokyo...

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2Thank Dickentoon
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Dickentoon Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo. We are delighted to hear your kind words about our hotel and staff, and we are happy to learn that you enjoyed our Meet and Greet service. I regret to haer that you had a unpleasnt experience at our Swimming Pool and Lobby Lounge. Your...

Singapore, Singapore
Reviewed 17 December 2015 via mobile

I chose Shangri-La because of its proximity to the Tokyo Station. It is very close. Tokyo Station is a maze so it was difficult to find the hotel at first. Look for the North Yaesu Exit. Shang is very near amenities. The Imperial East Garden is just a 15 min walk away and from Tokyo station all other places are...

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1Thank JacquelineMa
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear JacquelineMa We deeply appreciate your reviewing your recent stay at Shangri-La Hotel, Tokyo. Iam delighted to hear that you enjoyed our location and stay. We are looking forward to welcome you back in near future. With kind regards Jens Moesker General Manager

Waimea, Hawaii
Reviewed 11 December 2015 via mobile

We have stayed at most of the 5 diamond properties in Tokyo. Including the Ritz Carlton in Roppongi, the grand Hyatt in Roppongi, the Four Seasons Chiyoda, the Mandarin Oriental Marunouchi and our favorite the Pennisula Hotel in Ginza. The location of the Shangri La is the best hands down for us. Most of our business is in this area...

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Helpful?
Thank pkmiles
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear pkmiles Thank you so much for choosing to stay with Shangri-La Hotel, Tokyo and sharing your review in detail. We are delighted to hear that you enjoyed our location and service during your stay. We are indeed looking forward to welcoming you again soon. Warm regards, Jens Moesker General Manager

New York City, New York
Reviewed 5 December 2015

I recently spent a week at this hotel and was once again very impressed by the quality of the experience. The staff is terrific. The rooms are clean, very comfortable and my only complaint about the bed is that it is so comfortable it's hard to get up on time. Alvin in the Piacere restaurant was consistently helpful and made...

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1Thank Chip C
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Chip C, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your positive review on Tripadvisor. We are delighted to hear that you enjoyed our location, room, service, wine, and food during your stay. And thank you also for your kind words about our colleagues. We very much look forward to welcoming you...

Summit, NJ
Reviewed 3 December 2015

When traveling, I expect issues to occur, nothing is perfect, but it's the staff which makes the difference on how that issue is perceived. The family had a 1 day layover in Tokyo during our travels so spent 2 nights here in 2 adjoining rooms. I don't think we found issue with 1 thing. Everything was as good as it...

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Helpful?
1Thank Michael L
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Michael L, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your feedback on Tripadvisor. We are delighted to hear that our room, room service, and food met your expectation. And thank you also for your kind words about our colleagues. Your feedback is importatnt as it helps us to understand how we can...

Gothenburg, Sweden
Reviewed 1 December 2015 via mobile

They have invented a new level of service without being excessive or tacky. The rooms are large with a perfect layout. Lovely beds, discrete service and the location is perfect. Sure, it is expensive! Coffee is 15 USD and you can spend a fortune on a lot of things. But for a short stay in Tokyo I would without a...

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1Thank Richard B
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Richard B, Thank you very much for choosing to stay with us at Shangri-La Hotel, Tokyo and for sharing your valuable review. We are delighted to hear that our room, and service met your expectations. Moreover, we are happy that you could take advantage of our location which is close to Tokyo Station. We very much look forward to...

Honolulu, Hawaii
Reviewed 1 December 2015

The Shangri-La Tokyo is adjacent to, but not connected to, Tokyo Station, which is at the financial/business center of Tokyo and adjacent to the Imperial Palace - and, of course, a hub for various train lines to all points across Tokyo and Japan. It is a simple trip via NEX train from Narita - apparently the hotel will send staff...

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1Thank suffolkblueline
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear suffolkblueline, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your review on Tripadvisor. We are delighted to hear that our room, amenities and service met your expectations. Moreover we are glad that you were able to take advantage of our convenient location close to the Tokyo Station. Your feedback is importatnt as...

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11/06/2017 12/06/2017
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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $626 - $1,416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Travelocity, Hotwire, Cancelon, Agoda, KNT-CT Holdings Co.,Ltd.(YOKOSO Japan), Ctrip TA, Cheap Tickets, Rakuten, Priceline, TripOnline SA, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
15 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view overlooking the rail station and Emperors Palace”
Aussiebd, 26 Apr 2017 | Read review
“Go for the Horizon Club for a premium.”
steing1111, 21 Apr 2017 | Read review
“High floor”
GuyWoodhouse007, 16 Apr 2017 | Read review
“The Premier King rooms have the best view.”
DouglasCharlesR, 13 Apr 2017 | Read review
“Club Rooms”
61MarioF, 3 Apr 2017 | Read review
5 of 5
Cancelon
US$392* /night
View Deal
Orbitz.comUS$422
Shangri-La.comUS$422
PricelineUS$491
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*Disclaimer
Prices are for 1 room, 2 adults
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