Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Hotel Niwa Tokyo, your Chiyoda “home away from home.” Hotel Niwa Tokyo aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Given the close proximity of popular landmarks, such as Tokyo Daijingu Shrine (0.6 mi) and Tokyo Central Railway Station (1.4 mi), guests of Hotel Niwa Tokyo can easily experience some of Chiyoda's most well known attractions. Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Hotel Niwa Tokyo makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, 24 hour check-in, and a concierge. In addition, guests can enjoy a fitness center and an on-site restaurant during their visit. When you’re feeling hungry, be sure to check out Steak House Pound Akihabara, Jiromaru Akihabara, and Teppanyaki Yamahiko, which are some steakhouses that are popular with locals and out-of-towners alike. If you’re looking for things to do, you can check out Imperial Palace (1.2 mi), Akihabara (0.9 mi), or Yasukuni Shrine (0.9 mi), which are popular attractions amongst tourists, and they are all within walking distance. Hotel Niwa Tokyo puts the best of Chiyoda at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Japanese
Location
1-1-16 Kanda Misakicho, Chiyoda 101-0061 Tokyo Prefecture
Name/address in local language
Hotel Niwa Tokyo
2,400 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Niwa Tokyo garners praise for its tranquil atmosphere that blends traditional Japanese style with modern comforts. The hotel's location is a hit among guests for its quiet yet convenient proximity to shops, restaurants, and transit. Staff receive accolades for their exceptional service and welcoming nature.
While the hotel's cleanliness is generally celebrated, a few guests suggest room service could be more meticulous. Luxurious amenities, including Toto toilets and Jacuzzi tubs, contribute to the overall positive experience, although some visitors mention the on-site dining is somewhat expensive.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Efficient
Amenities
Lavish
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This is a well-designed hotel with the use of warm wood throughout the hotel common areas and rooms. The rooms are not large, which is perfectly normal in Tokyo, but the bathrooms are relatively spacious. The hotel is located on a side street behind a main drag, so there is a definite sense of tranquility about this hotel. There are multiple transportation links, both trains and subways, close by, and small shops and restaurants within walking distance (a somewhat unique neighborhood since there are a number of universities in the area). The breakfast buffet was ample, with eggs made to order, but the Japanese breakfast available on the weekends is fantastic (there is a limit of 15 meals per day so you need to arrive early). My only complaints were that the lighting in the room could be brighter and the weak Wifi signal (it kept dropping). Overall, though, a very nice stay, but the place will become more popular and more expensive soon.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Niwa Tokyo Guest Relations, お客様サービス / フロント オフィス at Hotel Niwa Tokyo
Responded 25 Apr 2020
Dear SoloFemaleTraveler11, Thank you for choosing Hotel Niwa Tokyo as your home away from home. I appreciated that you have taken the time to let us know your experience and feeling towards our hotel. Hoping continuous support from you. Hotel Niwa Tokyo Guest Relations Yuriko Suneya
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A big thank you to N.Sano, she was very professional, knowledgeable, and helpful! She helped us with the check-in, extended our stay and delivered our luggages to the our other destination.
The hotel itself was very cool, it had a relaxation room, siphon coffee, and massage chairs. The location was good as well, 5 minute walk to the suibo station to get around the city. Also 7/11 and familymart were less than a 5 min walk too for snacks and drinks!
The room is pretty small, we had the superior room and switched to the standard room which you can really tell the size difference. If you're booking a room for 2 people, I would recommend the superior room.
The rooms were pretty clean, however, you may notice some dusty areas like the edge of the walls/floors. But overall it was still fine for the price. Bathrooms were clean and they provided a lot of essentials (comb, brush, qtip, hair ties, etc).
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:If you speak English, have an app ready for communication. I used Papago and Google translate....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Staying rwith my son rght now at the Niwa since almost 2 weeks, I think, the hotel deserves a five star rating. Here's a non-exhaustive list why I think Niwa Hotel deserves rather a five star rating: than the 4.5 rating: -wonderful and easy electronic convenient check- in when you arrive after a tiring long-haul flight as well having navigated through the intricate & complex subway network of Tokyo from Narita airport to the hotel-especialky if it's your 1st time and one is not yet familiar with it -yes, the rooms are indeed small, but expected of Tokyo. And what compensates for 'lack of size', are all the wonderful complimentary amenities one find in the hotel room (slippers, pj's, coffee&tea, bath accessories...) -Niwa Hotel is located in a more quieter area of Tokyo& in a quiet side street. However, it only takes 5min walks to the nearest subway station Suidobashi which connects you in no time to all the main spots and tourist attractions -On top, the hotel's location has/offers the convenience of having a close-by familymart open 24/7 and lots of other shops/restaurants just around the corner -the previous two points add to the high rating of the hotel as walking in scorching heat during the summer in Tokyo, could become a joy killer -and if like us, one is travelling during the hot summer months, the luxury of having washing machines in the hotel, is well appreciated -and while waiting for the wash to be done, one can enjoy their relaxation room as well the massage chairs -ice and a vending machine next to the laundry room are also a great asset -and the complimentary coffee in the lobby reflects Japan's famous hospitality -I was pleasantly surprised by the wonderful breakfast buffet offering a nice choice if typical Japanese as well Western dishes -and yes, the staff of the hotel is very helpful and going out of their way to try to help you...such a nice experience coming from a country where customer service is almost nil/non-existant The only point where I think there's room for improvement is the room service: on several occasions I found our room not well cleaned-wondetingvuf it had been cleaned St all as I saw still some old dirt spots and especially the toilet didn't seemed to have been cleaned properly. Also I found on several days, that our garbage hasn't been taken/removed and was still in our room when we got back. It seems to me, room service does a superficial job by just changing the sheets and restocking the amenities, but an overall cleaning doesn't seem to be done on a daily basis. That's to us/for me, the only downside of our stay. But overall, I would I highly recommend the hotel and definitely would come back if we were again in Tokyo!
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 伊藤 美絵, オーナー at Hotel Niwa Tokyo
Responded 26 Jul 2024
Dear YDP, Thank you very much for sharing your detailed feedback about your recent stay at Hotel Niwa Tokyo. We are delighted to hear that you found our hotel to be one of the best you've stayed in and that you appreciated the convenient check-in process, complimentary amenities in the rooms, and the hotel's location. We are also glad to know that you enjoyed the breakfast buffet, the helpfulness of our staff, and the various facilities we offer, such as the washing machines, relaxation room, and massage chairs. We sincerely apologize for the issues you encountered with the room cleaning service. Your feedback is invaluable to us, and we will address this matter with our housekeeping team to ensure a more thorough cleaning on a daily basis. We appreciate your recommendation and look forward to welcoming you back to Hotel Niwa Tokyo in the future. Warm regards, Hotel Niwa Tokyo Yoko Takata
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This is basically a decent hotel but expensive as I stayed during during the Xmas New Year period. The rooms are very small , and the cuisine in the hotel is very expensive for what it is. Breakfast was included and was very decent but for its cost , it was not sensational. I ordered an omelette which was very small . I requested another and was told that one could order only one omelette off the buffet. Ridiculous,especially since Japan is not going through a food crisis or the hotel owners are just plain cheap. However to be fair, there are washing machines available and massage chairs. As check out time is 11 am , any addition time requested time is charged by the hour!! There are obviously better choices in Tokyo as there is no dearth of hotels in this magnificent city. I have been to Tokyo at least 25 times.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M3810, Guest Relations at Hotel Niwa Tokyo
Responded 11 Jan 2020
Dear JMS84, Thank you for choosing Hotel Niwa Tokyo as your home away from home. Your review and feedback would help us a lot to improve our service, and we wish you will be back to visit us again in near future. Hotel Niwa Tokyo Guest Relations Yuriko Suneya
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Best hotel I have stayed at in years! This hotel is fantastic. Stayed here for 7 nights and only have good things to say! The service, cleanliness, attention to detail is incredible. The amenities range from fresh pajamas every day, a well stocked bathroom with bath salts, tooth brushes, hair elastics to bottled water, coffee and green tea. The third floor has a relaxing space, gym, and coin operated laundry. We used the Suidobashi train station daily and enjoyed eating at the local restaurants. The hotel is on a quiet street yet close to everything you could need. The front desk team was incredibly helpful! Loved Toyko, loved this hotel!
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have been to Tokyo multiple times and this hotel is definitely the best one I have stayed (and worth the effort my first ever hotel review!). It makes you feel like home - comfortable, clean, neat and tea/coffee sessions that allow you to get a taste of Japan. The hotel put efforts in their interior design and immediately makes you feel that you are in Japan.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 伊藤 美絵, オーナー at Hotel Niwa Tokyo
Responded 2 Oct 2023
Dear Janhyt, Thank you very much for staying with us. Strongly appreciate the time that you took to leave the warm comments . We will definitely keep your valuable opinions in our mind, and continue to strengthen and improve. Once again, thank you for your time. We are looking forward to serving you again. Sincerely, Hotel Niwa Tokyo Yoko Takata
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I reserved 15 nights at this hotel and so far I had to change rooms three times. The 1st room is extremely small not enough space to have two suitcases of two people staying. Then I asked to upgrade paying extra this room was extremely dusty all over the bed boards, cabinets and windows seals. I called front desk which was apologetical but did nothing apart from giving me a cloth to clean, then I decided to rebook for an extra 4 nights on the top floor large room, it was again very dusty and noisy, one could not sleep as there is a local train line going on 24 hrs especially 5am and business hours as the windows Do not seal properly. I called the manager this time took photos of the dirty room, she upgraded me to a smaller room with a jacuzzi and separe toilet cubicle, it was a joke. The breakfast is expensive for what they offer £18 per person, during the weekend they offer more selection of fruits but during the week it’s a grapefruit sliced in small pieces, one orange and half melon. It’s s hotel for Japanese travellers but not for foreigners that stay longer than 5 nights .It’s Also a residential area with very little options of restaurants and shops. Avoid this hotel as it’s not worth spending your money on them. On the photos is a £117 room per night so cheaper ones are even smaller.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A cozy and welcoming hotel in the capital of Japan. The staff are very helpful and friendly. The location is good - it is not far from public transport but quiet enough for guests to get sufficient rest. I like this hotel.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M3810, Guest Relations at Hotel Niwa Tokyo
Responded 17 Feb 2020
Dear Konchawan_Kevin， Thank you very much for your lovely feedback following your recent stay at Hotel Niwa Tokyo. I am so happy that my fantastic team ensured we met your expectations. I have already passed on your kind words to them. Please do come back and see us again soon. My kindest regards Hotel Niwa Tokyo Guest Relations Yuriko Suneya
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I always stay here during business trip for its quietness and away from the buzzing streets. the hotel nestled in schools, office and typical japanese neighbourhood with walking distance to few major train station. I enjoyed walking along the river to explore smaller shops, eateries, and people watching. The hotel has one small restaurant serving exquisite food, the main restaurant serves both western and japanese choice of food daily.
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Date of stay: June 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M3810, Guest Relations at Hotel Niwa Tokyo
Responded 13 Feb 2020
Dear levenzat, Thank you for your kind words regarding our hotel and your continued support of us. I am pleased that your stay was enjoyable. Outstanding guest service is very important to us and we continue to strive toward higher levels every day. We look forward to seeing you again. Hotel Niwa Tokyo Guest Relations Yuriko Suneya
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We found this pretty hotel exceeded our high expectations. The gardens on multiple levels, the amenities, the staff, and our guest room each had a sophisticated Japanese spirit, a nice change from more Western hotels. The location is close to transit, the area comfortable to wander day or night, and there is interesting shopping not far away. We were within walking distance of a number of interesting sites. We enjoyed our breakfasts very much and also dinners at both restaurants on site. The staff provided personal attention to confirm our reservation ahead of time by email and arrange for dining too.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 伊藤 美絵, オーナー at Hotel Niwa Tokyo
Responded 3 Jun 2023
Dear julielJ4782UR, Thank you very much for staying with us and for your warm comment. We were so glad that you enjoyed your stay with us and found that all aspects of your stay met your expectations. I have passed on your kind words to my brilliant team at the hotel who I am sure appreciate your feedback. We are looking forward to serving you in near future. Sincerely, Hotel Niwa Tokyo Yoko Takata
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Thank you for your inquiry to us.
We do not take a reservation system for breakfast. Please come to the restaurant on the grand floor between 6:30 to 9:30 for the breakfast.
Hotel Niwa Tokyo
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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