Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With our covetable Nihonbashi address, we are closely located to some of Tokyo's most prominent business addresses and attractions. Blending futuristic luxury with an extraordinary sense of space, our rooms and suites capture the very essence of Japanese style and design. We offer an extensive choice of restaurants and bars with an enticing mix of mouth-watering cuisine, delicious drinks and stunning interior design. Don't miss out to visit our Spa situated on the 37th floor - a truly luxurious retreat offering a range of relaxing and rejuvenating treatments and therapies. From meetings to conferences, special occasions and weddings, we have the capacity, experience and technology to help every event run smoothly.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Chinese, German, Japanese and 1 more
Location
2-1-1 Nihonbashi Muromachi, Chuo 103-8328 Tokyo Prefecture
Name/address in local language
Mandarin Oriental Tokyo
2,783 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Mandarin Oriental Tokyo garners praise for its attentive service and elegant atmosphere, with many guests appreciating the sophisticated decor and luxurious feel. Travelers laud the hotel's amenities such as the breathtaking views and sumptuous rooms, though some wish for more modern features.
While the rooms' cleanliness and spaciousness receive commendations, the value proposition is questioned by guests who expect more for the premium cost. The central location is popular, offering convenience despite occasional concerns about proximity to certain districts like Ginza.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Outstanding
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My wife and I spent four nights at the Mandarin Oriental while visiting Tokyo. It was everything you'd expect from a Mandarin. The room was spacious and well maintained with amazing views of the city below. Excellent spa facilities. What most stood out, however, was the quality of the service -- personal attention at every turn. The concierge was very helpful in arranging dinner and show reservations. I left my glasses in a taxi one evening and the bell captain managed to track down the taxi and get them back.
The location in the Nihonbashi area is well suited for touring the city. The hotel is directly on top of Mitsukoshimae Station, which serves the Ginza and Hanzomon subway lines. You get the benefit of easy access to different parts of the city while staying in an area that is quieter and less frenetic than the Ginza or Shibuya.
I recommend joining Fans of Mandarin Oriental. This entitled us to free breakfasts each morning at the sumptuous buffet. An excellent deal.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MO T, Hotel Manager at Mandarin Oriental Tokyo
Responded 16 Feb 2020
Dear DadCCMD It was a great pleasure to have you as our guest at Mandarin Oriental during your recent visit to Tokyo. We appreciate your invaluable comments as such information enables us to monitor and improve our quality service standards. Delighted to hear that you enjoyed several aspects of your stay such as our room, amazing view, Spa and our central location. Thank you for your kind words regarding our team and special mention of our Bell and Concierge team. All of our guest comments are shared with the entire team and we are confident that your warm and heartfelt compliments will be much appreciated. Once again, thank you for your wonderful comments, we are looking forward to welcoming you back to Mandarin Oriental, Tokyo! Yours sincerely Hotel Manager Igor Apraiz
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Am staying here as I write this review. Was let down by the Concierge initially as their response was lacking but Mr Yoshi ( hotel manager) sprung into action to rectify the situation which I greatly appreciate. Concierge does reply promptly to me thereafter. Upon arrival to hotel, you will be amazed by how the hotel staff treat their guest. From the bell counter team, they greet you when you are back just like true Japanese hospitality and you feel so right at home. On one morning when I wanted directions to Tokyo station, one of the lady staff even walked me out to the Main Street to ensure I am on the right path and it was a cold day that day! Fantastic service!
Check in desk staff was fluent in English and did a fast job checking us in.
Kudos to the breakfast team too! They are also the highlight of the stay. Very warm welcome every morning and you really feel like they take care of you as if you are their very valued guest. I was taking their honey the first morning and the staff remembered it and automatically took a serving of the honey for me when I sat down at the table! Fantastic customer service tat wows the guest. Breakfast is skis very good here.
Room view was fantastic with a good view of Tokyo tower. Night siege is romantic. Room toiletries are all very good quality and turndown service provided us a essential oil ( which is really great smelling) and a small snack. Excellent!
Hotel is about 10 mins walk to Tokyo station. Very easy walk and a subway station is connected to hotel with a shopping mall next to it. The basement food hall is very good too.
Mr Yoshi seems to have run a very competent team of staff who really treats their customers like VIP. I feel so pampered staying here! The hotel is pricey but their customer service is above and beyond the rest of the 5-star hotels. Stay here if you want to be pampered!
Thank you to Mr Yoshi and his team of hotel staff for the great hospitality- I still have 6 more nights of pampering!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded 26 Feb 2023
Dear Ms. Mei81 Thank you for taking the time to provide us with your fantastic feedback regarding your current stay at our hotel. It was a pleasure to have met you recently and I am delighted to learn that you are thoroughly enjoying your time in Tokyo. We are glad that our team was able to rectify any initial issues with the Concierge, and we appreciate your kind words about the warm welcome from our bell counter team, the fast and efficient check-in process, and the exceptional service from our breakfast team. It is heartening to know that our staff provided you with memorable experiences that exceeded your expectations. I hope that the rest of your stay continues to be enjoyable. Please don't hesitate to let us know if there is anything we can do to assist you further. Yours sincerely, Yoshihito Kaseda Hotel Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
My biggest regret staying at the Mandarin Oriental is that it makes it harder to stay anywhere else. From the moment we arrived, the service was impeccable and the quality of the room (especially the bed) was top notch.
What separates MO from other high end hotels are the little things. Knowing that we were bringing a toddler, the room was child-proof and there were toys and a kid-sized toothbrush waiting for us.
Shout-out to Niko Penttinen who brought us to our room. Looking smart in his suit, he poured us glasses of champagne and patiently explained all the room amenities and electronics, making sure we had everything we needed.
I would recommend the MO for anyone who wants a special stay while in Tokyo.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 7 Jul 2022
Dear qht211, Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. I am delighted to learn that you have enjoyed your stay with your child at our hotel. It is truly wonderful to read such positive feedback toward our arrangement of kids amenities in the room, and also your particular recognition to Director of Rooms Niko Penttinen. I look forward to sharing your kind words with him as well as the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. I look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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Not too fancy, downstairs is the Nihonbashi Mitsukoshi store, very convenient for shopping. Impeccable service like any other MO. Bath products are made of BV, which is especially easy to use. Clean and tidy room, comfortable bed, very good view from the room. There are two restaurants for breakfast. One is self-help and the other is fixed food. Both restaurants are very nice. There are several Michelin restaurants in Tokyo, so you can eat well at the hotel. The Wenhua Bakery on the first floor is also very good. Cloud cake is said to be very popular. This is definitely my favourite hotel in Tokyo!
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MO T, Hotel Manager at Mandarin Oriental Tokyo
Responded 29 Mar 2020
Dear callmemisterfeng I am truly pleased to read that we were able to delight you during your stays with us. It's a pleasure to hear that you enjoyed several aspects of your stay such as our room, spectacular view, room amenity, Food and Beverage outlets and its central location. All of our guest comments are shared with the entire team, and I am sure that they will be most touched to read your warm and heartfelt compliments. This will certainly motivate them even more to delight our guests. Once again, thank you for your wonderful comments, we are looking forward to welcoming you back to Mandarin Oriental, Tokyo! Yours sincerely Igor Apraiz Hotel Manager
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One of the best hotels in the world, had thought of trying the Aman Tokyo but decided to return to the Manderin, we were here a few years ago and it’s still wonderful. We stayed in late September 2019. It has great rooms all are large and well appointed, very attentive staff, the Chinese restaurant was not as good as last time (last time the chef was happy to prepare dim sum in the evening for me), the bar is wonderful especially the small area under the staircase surrounded by water.....reserved only for residents. The location is very safe and as my husband is a lawyer and travels a lot for work I felt as always very safe and comfortable in the hotel and walking at night from the hotel to the shops in Ginza. All in all a wonderful stay.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 17 Nov 2020
Dear NNMK1 It was a great pleasure to have you stay with us once again, and thank you for taking the time to write such a lovely review on TripAdvisor. The whole team was overjoyed to learn that you had a pleasant stay with us. Please accept our sincere apologies for the meal at Cantonese restaurant Sense, which did not meet your expectations. Rest assured that your feedback has been shared with the respective colleagues. We look forward to welcoming you back to the hotel soon. Yours sincerely Igor Apraiz Hotel Manager Mandarin oriental, Tokyo
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We wanted to start our stay in Japan in style and were not disappointed. Well appointed in this amazing city and with commanding views the hotel was the right mix of modernity and style with classic Japanese overtones. The breakfast room had super views of Mount Fuji and the menu selection was outstanding. The concierge was very helpful in organising various trips. Of course the japanese dining experience in Tokyo is amazing but I confess we couldn't resist their fois gras and truffle wagu burger at the bar one time. Highly recommended.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 6 Aug 2020
Dear geoffreyc79 Thank you for taking the time to share your positive review following your experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay and were satisfied with the hotel’s service and dining experience. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your trip to Tokyo an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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On a family trip to Tokyo, with two boys (high school age), we enjoyed the hospitality of the Mandarin Oriental. The rooms were excellent with very good touches (e.g., laundry pick up and return was via a secure cubical). Staff was very friendly, spoke multiple languages, and very welcoming. The boys much enjoyed the health club facilities. The western + Japanese breakfast selections were varied and well present, enhanced by a great view of the City.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded 16 Apr 2023
Dear Mr. Tim W Thank you for taking the time to share your charming experience at the Mandarin Oriental Tokyo. We are delighted to know that you and your family enjoyed your stay with us. It brings us joy to hear that our rooms, amenities, and our staff contributed to your overall satisfaction. We're glad that the fitness center was a hit and that our breakfast selections, along with the stunning city view, added a touch of delight to your mornings. Your kind words serve as a source of motivation for our team, and we are grateful for your appreciation. We hope to have the pleasure of welcoming your family back to the Mandarin Oriental Tokyo for another memorable stay in the future. Warmest regards, Yoshihito Kaseda Hotel Manager Mandarin Oriental, Tokyo
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My husband and I have stayed at other Mandarin Oriental properties and have always been pleased with them, but the Tokyo branch is now our favorite. Our room was spacious, elegant, well equipped, spotless and supremely comfortable. In some hotels you can choose a down or foam pillow. Here you are presented with a pillow menu featuring about 10 different types. The views from our room and all of the public spaces were breathtaking! Service was outstanding, prompt and efficient, and every member of the team that we met was thoroughly delightful. Even before we arrived the concierge team secured dinner reservations for us and provided information about activities we wanted to do, such as visiting a sumo stable to view a practice session. The restaurants outside the hotel were fantastic! Superb food at a reasonable price for the quality and not tourist traps. In fact, most of the other patrons were locals. But don’t miss Tapas Molecular Bar in the hotel. We adored it during our last visit to Tokyo and it was every bit as wonderful the second time. As Fans of MO, we chose the included breakfast amenity and the selection and quality was superb. Plus breakfast from room service is included, which is highly unusual in most hotels. It was very helpful on the morning when we had to leave early for the sumo practice. Since room service is 24/7 we had a leisurely early breakfast in our room before heading out. The way they set the table was so beautiful I regret that we didn’t take a photo. In the restaurant at breakfast they seated us by the window with a different view each time and on our last morning we had a view of Mt. Fuji and they served us a special treat. The bell team remembered us by name after our first encounter. We felt so valued and welcomed. The location is great and close to stores where we were able to pick up some items we needed. We stayed for 4 nights and were very sad to leave. In our opinion Mandarin Oriental offers superior value for the cost. Thank you to all who made our stay so special!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded 7 Sept 2023
Dear BAM1113 We are absolutely delighted to read your heartfelt and glowing review of your recent stay at Mandarin Oriental, Tokyo. Your kind words truly warm our hearts, and we appreciate your loyalty as Fans of MO. We take immense pride in creating an environment of elegance and comfort, and we are thrilled that your spacious and well-appointed room, along with the diverse pillow menu, contributed to your supreme comfort.The breathtaking views from our property are indeed a highlight, and we are delighted that you enjoyed them. Exceeding our guests' expectations is always our primary goal, and we are thrilled to have accomplished this during your stay. Your kind words and feedback are truly appreciated, and we will make sure to share them with our entire team. Once again, thank you for choosing Mandarin Oriental, Tokyo. Your kind words and appreciation mean the world to us. We look forward to welcoming you back in the future and creating many more memorable moments together. Warmest regards, Mandarin Oriental, Tokyo
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The hotel has a fabulous location a few blocks from the Tokyo Station and next door to a major department store. The hotel is on the upper floors of an office building, with spectacular views of the city as well as Mt Fuji. Staff was exceptional, providing friendly, efficient, professional service. Our room had a large closet area with multiple sets of drawers and plenty of room for hanging clothes. (Our daughter put a roll away bed for her kids in this area!) The bathroom had a large open shower, tub, lighted make-up mirror, a separate toilet area, and a nice selection of amenities. In the room was an electric tea pot, coffee machine, complimentary bottled water, binoculars and air purifier. The breakfast buffet was spectacular, offering a wide selection of Japanese and Western dishes. An option to order hot dishes off the menu was also included. Recommend room with Mount Fuji view.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded 19 Apr 2023
Dear sequoia44, Thank you for choosing to stay with us at Mandarin Oriental, Tokyo during your recent visit to our city and for taking the time to share your experience with the TripAdvisor community. We are delighted to hear that you had an enjoyable stay and that our location, staff, amenities, and views contributed to a memorable experience. It is always a pleasure to receive positive feedback from our guests, and we are grateful for your kind words. We are particularly pleased to hear that you enjoyed our restaurant, Tapas Molecular Bar, and that Chef's innovative culinary journey left a lasting impression. We are also glad to know that you enjoyed our breakfast buffet, which offers a diverse selection of Japanese and Western dishes, as well as the option to order hot dishes from the menu. We believe that breakfast is the most important meal of the day, and we strive to provide our guests with a wide range of delicious options to start their day off right. We are thrilled to hear that your stay with us contributed to your enjoyable Japan trip, and we look forward to welcoming you back soon. Thank you again for your feedback and recommendation. Yoshihito Kaseda Hotel Manager
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Having just experienced one of the worst hotels, I feel compelled to review one of the best hotels I’ve ever stayed at. You will not need to ask for anything here and you will be treated like royalty. At the end of the day, depending on what you pay, every hotel can be beautiful, every room can be nice, every bed can be comfy. What makes a hotel stand out is their staff and service. Are they anticipating your needs? Are they making you feel special? Are they acknowledging you when they get the opportunity to do so? Here they will. Yes, it’s beautiful. Yes, it’s amazingly clean. And yes, you will leave thinking you can’t wait to come back. The tiny details in the room such as the beautiful kimono robes, the treats at bedside and the different delicious desserts and fruits we got each night were wonderful. The breakfast buffet was unbelievable..full of everything you could think of or want and so fresh and delicious, never mind the gorgeous view and hosts who knew what you wanted before you asked. Never once did I see dirty plates sitting out waiting to be cleared or room service trays on the floor in the hallway. It is immaculate. And the best part is, you never see how the sausage is made as they say. Never once had to ask for housekeeping, it’s as if they had a chip planted on us and the minute we went outside, a team hustled in and made the room even cleaner than when we first saw it. Never saw anyone unless I wanted to, then they were there to offer suggestions, directions, car service, umbrellas, water, complimentary “bartender’s cocktail of the day” drinks and snacks. If you walk in with your shopping bags you are immediately asked if they can take them for you and bring them to your room so you don’t have to carry them any further. And no one standing there with their hand out looking for tips, the job would get done and they’d zip off before u had a chance. They did everything and expected nothing. I know not all the waitstaff spoke English, but they all tried very hard and we had no problem understanding. I felt so safe, so taken care of, so special. This is what a 5 star experience is. Do not hesitate for a moment to book here, you won’t regret it.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded 22 Feb 2024
Dear GrandTour279493 We are deeply grateful for your heartfelt review. Your thoughtful words have truly touched us and warmed our hearts. At our hotel, we believe that every guest, whether visiting for a honeymoon, business trip, or leisure visit, deserves VIP treatment and personalized attention. It brings us great pride to know that you experienced our genuine hospitality firsthand. We are committed to continuously improving and upholding our legendary service standards. Your support and patronage mean the world to us, and we look forward to welcoming you back to our hotel in the future. Thank you once again for your kind words and for choosing to stay with us. Yours sincerely, Mandarin Oriental, Tokyo
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Dear suma8587
Thank you for taking the time to share your positive review and enquiry following your stay at Mandarin Oriental, Tokyo.
We are delighted to learn that you enjoyed our complimentary drink and olives.
The brand of the olives is “Barnier Olives” (since 1936), and we marinate them for two days.
We look forward to the pleasure of welcoming you back to the hotel for another memorable stay.
Yours sincerely
Social Media Communications
Mandarin Oriental, Tokyo
New York City, New York46 contributions12 helpful votes
"Train station at the base of building. Easy access to the airport, rail terminal and everything else.
The hotel has a WhatsApp, you can chat with staff on the go. "
There are more places to choose from in the Chuo area.
PRICE RANGE
S$1,095 - S$1,748 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, tokyo hotel chuo, mandarin oriental hotel tokyo, mandarin oriental chuo, mandarin tokyo, chuo mandarin oriental
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
179
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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