Staff is super friendly - as usual in Japan - and room size, features and especially the mattress is absolutely perfect. One of the best hotel rooms I ever had. The price is by far to low for what you are getting here.... And before I forget it - you have a smartphone on your room that you can use during your stay. You can take it with you on your day trips to use Google Maps or to do FREE INTERNATIONAL PHONE CALLS(!!!). Where else do you get that?
Bad stay. Avoid this property to prevent trouble. The room is super small even for Tokyo standard and not as clean. Even worst after they added an extra bed. You practically cannot walk at all. The worst problem was when they tried to push a smoking room to you even though the reservation made more than one month ago clearly showing a non-smoking room. Even the manager Mr. Ozaki was useless. He did not even make an effort to meet up for clarifying the issue nor even trying to offer any solution. He pushed everything to his front desk staff who could not anything but just apologizing uselessly. It is indeed shameful on Keisei Richmond to have such a manager who certainly does not live up to the Japanese service standard. Shame on you.
I would give a 10 stars, it become my first choice for tokyo as soon as I got in the room after check in. They welcome you with good quality service plus DHC amenities. The room is big ( compare others in Tokyo ), a closet area, queen bed ( good quality beddings ), and spacious enough for 2 big suitcase with walking area.
We stayed here for 7 nights from 23/11/19 to 30/11/19. The hotel staff are very courteous, helpful and professional. The hotel itself is in a great location, within several minutes walk to various entrance to the Monzen Nakacho station. In its vicinity, you will find various quaint restaurants and cafes, 7-11, Family Mart, McD, MOS Burger, a supermarket and even a pharmacy close by. You virtually never have to worry about food choices. The hotel is clean, pleasant and spanking new, and at that time even provided free beverages until 10pm. All in all, we were never disappointed.
We stayed at this hotel for 10 nights and it was wonderful. It was clean and tidy and all the staff were helpful in assisting my family and I needs. They have a laundry and breakfast which was very useful. Very close to subway and supermarket. There were many Restaurants around the area that we could select from. Very safe neighbourhood! I would highly recommend this hotel.
The room was bigger compared to another that we have stayed in Japan. The staffs were very kind and helpful. The hotel had everything that we need (even a weighing scale for our luggage!). Everything was clean. We will definitely stay here on our next visit to Tokyo. We highly recommend this hotel!