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Sheraton Miyako Hotel Tokyo

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Traveller (1080)
Room & Suite (551)
Dining (171)
Overview
  • Excellent28%
  • Very good52%
  • Average15%
  • Poor3%
  • Terrible2%
Travellers talk about
“meguro station”(140 reviews)
“shuttle bus”(94 reviews)
“spg platinum”(17 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,751)
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884 results
Traveller rating
265
409
136
46
28
Traveller type
Time of year
LanguageEnglish
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265
409
136
46
28
Show reviews that mention
All reviewsmeguro stationshuttle busspg platinumbamboo loungecafe californiajapanese gardenshuttle servicehealth clubclub loungethe hotel offerschinese restaurantquiet locationnarita airportupgraded roombusiness travelerlobby barking bed
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1 - 5 of 884 reviews
Reviewed 5 days ago

I am on a second day of a 15 days stay and regrettably have already come across a few disappoitments. I wrote to the hotel a month ago asking for a garden view room which is one of the good things about this hotel despite...More

Thank Fabrizio L
Response from Tokyo_Santa, Manager at Sheraton Miyako Hotel TokyoResponded 4 days ago

Dear Sir, Thank you for your stay with us and your loyalty to us. . In response to your comment, we have to apologize to you for our inadequate services your experienced. since huge difference between you expected and we offered for you. First ,...More

Reviewed 1 week ago

Outstanding customer service. Amazing hospitality. Very nice rooms - make sure you request the new ones. The only minor issue was the poor quality of food in the Club Lounge. nothing like the quality of say the Sheraton in Sydney. But that was the only...More

Thank darls
Response from Tokyo_Santa, Manager at Sheraton Miyako Hotel TokyoResponded 1 week ago

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. Regarding the Club Lounge we take your views as a valuable suggestion to improve our operation and services better. We hope...More

Reviewed 1 week ago via mobile

The hotel is right at the Hiroshima JR station. Very convenient location. Lot of eating options. If you like sushi, there is a sushi teh restaurant right opposite hotel. Station also has many eateries. Hotel rooms are spacious, we got a very nice view. Hotel...More

Thank 821deepab
Response from Tokyo_Santa, Manager at Sheraton Miyako Hotel TokyoResponded 1 week ago

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain...More

Reviewed 1 week ago

I recently traveled to Tokyo and originally was going to stay here. However, my plans changed and I thought I had canceled but did not. Sheraton Miyako very kindly checked in with me and upon finding that I had forgotten to cancel, immediately tried to...More

1  Thank teewhyone
Response from Tokyo_Santa, マネージャー at Sheraton Miyako Hotel TokyoResponded 1 week ago

Thank you for your magnificent experience on the Sheraton Miyako Hotel Tokyo. Your kind comments have benn passed on to our team and this will motivate us all to keep up the good performance. Thank you very much for your comments and we look forward...More

Reviewed 2 weeks ago

We stayed in this hotel for one night before we leave Japan. The hotel is very nice with spacious room, staff was very friendly and helpful. Service was very good. It also has a daily shuttle bus service to take us directly to the airport....More

Thank Cecilia C
Response from Tokyo_Santa, マネージャー at Sheraton Miyako Hotel TokyoResponded 1 week ago

Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo. We regret to hear that we were not able to provide a true experience due to some inconveniences during your stay. We shared your comment to our Engineering team....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$187 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#26 Business Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$187 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#26 Business Hotel in Minato
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1080)
Room & Suite (551)
Dining (171)
Pool & Beach (28)
Amenities (63)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Nearby
Shinagawa / Gotanda
In Shinagawa, an office district shares space with
luxury residential buildings and the scene is
constantly changing with rapid development. Ikedayama
park and Togoshi park are great places to see
beautiful traditional Japanese gardens with ponds, as
well as enjoy the changing seasons. Shinagawa was a
post and a port town during the Edo era and the lavish
old Shinto shrines and Buddhist temples at Shinagawa
...More
Questions & Answers
Ask a question
Annienon
15 September 2017|
AnswerShow all 4 answers
Response from AJE62 | Reviewed this property |
I paid on checkout having pre-booked using the japanican portal. That site usually let's you pay on checkout in yen, which is usually cheaper than pre-paying in £ or $ through other hotel booking sites. You have to give... More
1
Vote
Jenny V
8 September 2017|
AnswerShow all 2 answers
Response from stevensE8641XY | Reviewed this property |
You can check in anytime day or night. In the morning, there may not be rooms available while the housekeeping staff completes their cleaning of the rooms. The hotel front desk is staffed 24 hours a day. Have fun--the hotel... More
0
Votes
Dang N
9 August 2017|
AnswerShow all 2 answers
Response from taipeitongue | Reviewed this property |
contact the hotel directly, usually bebefit is only for member and one companion,you need to check with hotel. Some Japaneses hotel will charge second guest,even children
1
Vote
Room Tips
"Newer rooms!"
Read review
"Ask for renovated room"
Read review
"Definitely pau=y for a Club Level room otherwise food and drink is a little on the expensive side"
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"Nice outdoor garden, nice gym, convenient"
Read review
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