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Sheraton Miyako Hotel Tokyo

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Sheraton Miyako Hotel Tokyo
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1,446 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Melbourne, Australia
Reviewed 2 weeks ago via mobile

Stayed here for 5 nights. Rooms are very average. I stayed in a superior deluxe king size room and I wasn't too impressed. Staff are amazing. Big advantage is that the hotel runs free shuttle bus to and from the train station which is only a 5 minute bus ride or 20 minute walk every 15 minutes. Train line is...

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Helpful?
Thank alexandrem84
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain a valued customer. Tokyo_Santa

Brookline, Massachusetts
Reviewed 3 weeks ago

We chose this hotel mainly because we booked our Tokyo trip last minute and this was the only one that was not over US500 per night. Our room was on the second floor and included sheraton club lounge access - a great perk to have as we took advantage of the daily western style buffet breakfasts and evening refreshments from...

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Helpful?
Thank Ssloman
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain a valued customer.

Hong Kong
Reviewed 3 weeks ago

Just one night at this hotel that is off the regular tourist track, but pretty close to some key points like Roppongi and Shinagawa, both 8-10 minutes by taxi. Other posters have noted that if you are looking for the metro, you will need to walk, a minimum of 7 minutes to the closest subway stop or a 20 minute...

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Helpful?
Thank pamarx200
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo. We regret to hear that we were not able to provide a true experience due to some inconveniences during your stay. I have shared your comment to all stuff. We are refurbishing guest rooms little by little. We appreciate your feedback as it allows...

Boston, Massachusetts
Reviewed 3 weeks ago

Big, comfortable hotel in a nice neighborhood. Easy walking distance to Shirokanedai station, and the shuttle bus to Meguro is a nice bonus. The room, bed, and bathroom were good. Lovely garden. A couple of small disappointments: This was our first time in Japan, and the toilet was difficult to use without any instructions in English (we figured it out...

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Helpful?
1Thank GJM3
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel.We would like to take the necessary actions to ensure similar situations can be avoided in the future. We...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

I am a frequent guest of the hotel. I use it for business four to six times a year and also when I am on holiday in Tokyo. I love the area it is located in a neighborhood where I lived for about 10 years before moving to Singapore. Conveniently located a few minutes walk from two metro stations, it...

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Helpful?
Thank Francesco A
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your comments regarding your stay at the SheratonMiyako Hotel Tokyo. We sincerely apologize for your disappointing experience of breackfast and room. I have shared your comments with relevant departments for improvement. We will upgrade our guest rooms little by little. Your patronage and loyalty are greatly appreciated and I hope that you will be able...

Wolverhampton, England, United Kingdom
Reviewed 3 weeks ago

Very pleasant staff in Great location. varied restaurants local and in house. Great as a transit hotel or for a few days visit. beds comfortable and clean, bathrooms well equipped and plenty of towels

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Helpful?
Thank Bruce M
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain a valued customer. Tokyo_Santa

Stockton, California
Reviewed 3 weeks ago

Shuttle Service provided every 15 minutes to Meguro Station from 10:30am. Hotel very Japanese in style. Rooms are well sized and appointed in a Japanese style appearance. Very abundant amenities and toiletries in the bathroom. Cable and broadcast tv. Excellent service. Great restaurants including breakfast buffet. Shuttle convenient for inexpensive restaurants near train station. Very moderately priced for luxury hotel...

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Thank sheilaws
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We take your views as a valuable suggestion then we will improve our operation and services. We hope you will remain a valued customer. Sincerely, Guest Service Sheraton Miyako Hotel Tokyo

Shanghai, China
Reviewed 3 weeks ago via mobile

Earlier reviews indicated SPG Platinum members are treated as ordinary guests are really true. Don't bother to stay at this Sheraton if you hope to enjoy your recognition. Stayed here when it was still a Radisson property. Service and maintenance of the property then definitely better than now. What a shame.

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1Thank ttwee
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo. We sincerely apologize for your disappointing experience of Service and maintenance. I have shared your comments with relevant departments for improvement. Your patronage and loyalty are greatly appreciated and I hope that you will be able to grant us another opportunity in hosting you....

Reviewed 4 weeks ago via mobile

We got upgraded to a Deluxe room which was a bonus. The rooms were well equipped, beds & pillows were comfortable. Shower pressure good. Unfortunately we could hear our neighbours abit too well. The hotel provides a free shuttle to Shinagawa station up till about 10.30am and to Meguro station after that. They are quite prompt. Both stations are on...

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Helpful?
Thank Chi Hung L
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo. We provides a free shuttle bus to shinagawa station from 7:30 to 10:00 am. I was embarrassed to know what you experienced when you could hear the sound of next door. I have shared your comments with relevant departments for improvement. I am sure...

Reviewed 4 weeks ago via mobile

This is a five star hotel for its service and amenities. We were having trouble booking reservations on our own and decided to ask Yoko at the concierge to help make one for Daigo. After a few emails, she was able to secure us a reservation for two at the restaurant. She even gave us a map and information on...

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Helpful?
Thank Kristofer E
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your comments regarding your stay at the SheratonMiyako Hotel Tokyo. It is a pleasure to receive positive feedback. I will share your comments with our team and thank concierge team on behalf of you. I am sure that your feedback will encourage all of our staff to continuously improve the quality of our services. Thank...

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Staying in Shinagawa / Gotanda

Neighbourhood Profile
Shinagawa / Gotanda
In Shinagawa, an office district shares space with luxury residential buildings and the scene is constantly changing with rapid development. Ikedayama park and Togoshi park are great places to see beautiful traditional Japanese gardens with ponds, as well as enjoy the changing seasons. Shinagawa was a post and a port town during the Edo era and the lavish old Shinto shrines and Buddhist temples at Shinagawa and Ebara are very popular. It's a great place to get in touch with the old Edo atmosphere on a pleasure boat cruising along the canal. The neighboring area around Gotanda station is a study in modern contrasts filled with unique restaurants and a lively nightlife.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Price Range: $234 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan
Hotel Style:
#15 Luxury Hotel in Minato
#16 Family Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Miyako Hotel Tokyo staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Miyako Hotel Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room behind the lift shaft if you are a light sleeper”
 of 5 bubbles whatu1, 22 Jan 2017 | Read review
“Ensure you know how to arrive this hotel then book it, especially it's your 1st visit.”
 of 5 bubbles Elijah1202, 10 Dec 2016 | Read review
“Choose a deluxe or a club floor room”
  • View of the lobby
 of 5 bubbles Aneesh2011, 10 Dec 2016 | Read review
“None smoking and in the rear.”
 of 5 bubbles 923BobG, 18 Nov 2016 | Read review
“ask for a room view garden”
 of 5 bubbles H6111YBmohammeda, 16 Nov 2016 | Read review
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