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Sheraton Miyako Hotel Tokyo

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1,465 Reviews from our TripAdvisor Community

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Showing 732: English reviews
Honolulu, Hawaii, USA
Reviewed 18 October 2013

The entire hotel is way too dark, the front desk and lobby employees are rude and poorly trained, couldn't make any international calls, we sat in the virtually unlighted room for two hours before we could move to a room with decent lighting, their location requires a taxi to get to anywhere, their website says 1 km to Ebisu Station...

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Helpful?
Thank Amy Michèle B
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We are deeply sorry for the inconvenience due to the bad services received from our front and lobby staff I also share your feedback with all front and lobby staff for the purpose of reviewing each...

Espoo, Finland
Reviewed 17 October 2013

I stayed here three nights in October 2013 as part of almost two week long business trip. Positives: - Hotel room was substantially bigger than typically in Japan - Nice big plants in the room made it feel less "hotel room" and more home like - Rooms were in average shape, not super new design but from 90's. Maintenance was...

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1Thank Jarkko S
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret that you were not satisfied with our food. We are sure all of the foodstuff here is carefully selected in conformity to the various food regulations of Japanese and western standards....

Reviewed 17 October 2013

poor poor poor. Poor location, service levels are lacking and lastly, a crazily smelly room. It's not the cigarette smoke smell, it's just a bad smell that seems like a mixture of sweat and dirt. SMELLY! I can't live in smelly rooms! I don't know how I'm gonna survive the next 3 nights here. The worst choice of stay ever...

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3Thank postedbycharline
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience caused by bad smell in your room. I asked the housekeeping manager to investigate the cause of bad smell and to remove it...

Reviewed 17 October 2013

The hotel is in Minato-ku and there is a metro station about a 5 minute walk from the hotel. There is also a shuttle bus service. It is not centrally located but still easy enough to get anywhere. The trendy Roppongi area is only 3 stops away. The service and hospitality, like anywhere in Japan is just excellent and the...

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Helpful?
Thank ralf_Stephanie
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. We are pleased to hear about your positive experience at our hotel. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station. Our excellent concierge teams prepare for...

Redmond, Washington
Reviewed 17 October 2013

Stayed here for couple days of my business trip. About 90min from the Narita airport and took the limousine bus. The room was comfy and they charge about 15 USD fee for using their gym. It was strange..

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Helpful?
Thank Leejin P
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. There is 12 times airport bus service/day to Narita airport. It costs JPY3000 for adult and it takes around 2 hours. As for your commentary regarding charge of gym, our health club is mainly open to...

Singapore, Singapore
Reviewed 15 October 2013

Except for being on the SPG program, I won't have otherwise consider a second stay in this hotel. The room is dated and dim, the train station is quite a distant walk away. The only consolation was when I was given access to the health center, which is quite a good outfit. I always enjoy the Japanese bath. What I...

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Thank 1place1dream
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel. We are refurbishing guest rooms little by little. We finished guest rooms on the 5th and 6th floor...

Shanghai
Reviewed 10 October 2013 via mobile

Fast check in and fast checkout! I've never seen another hotel with such streamlined processes before. Regarding the metro stop, which another reviewer mentioned, there is actually a closer one than Meguro. It's Shirokanedai station, right up the hill, about 5 minutes away. I find the Tokyo metro quite convenient ... So location is not a huge deal. Is the...

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Thank Shanghai123
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. The live Jazz performance in our lobby lounge is very popular among our guests. Also we hold Sheraton Social Hour in our bar from everyday from 17:00pm to 20:00 pm. You can enjoy Starwood’s Specialty Select...

Elk Grove, California
Reviewed 9 October 2013

I had a chance to stay here a few months back. The hotel decently priced for being in Tokyo. The rooms were slightly small even though we were upgraded to the newly renovated rooms. Hotel staff was extremely kind and provided outstanding service. The only down side I could think of was the distance to the station. It was about...

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Thank Linna D
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. I am very pleased with your positive comment to my staffs.I am sure to pass along your kind remarks to my team. Our hotel is located in one of Tokyo’s rich residential area so it is...

Bangkok, Thailand
Reviewed 8 October 2013

Normally I rate a room based on my ability to do some work in the room, this time things are different, I was on holiday. Although the Miyako is not close to many things, they have an excellent bus service to the JR and subway, runs every 15 minutes. Rooms are larger and clean, unfortunately I had to have a...

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Thank Steveyinasia
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. Please kindly accept our sincere apologies for not giving you non-smoking room.Currently non-smoking room is more popular so we are about to increase the number of non-smoking room. I also share your feedback with all staffs...

Bay Area, California
Reviewed 7 October 2013

Had quick and efficient check-in, but was unable to secure a king bed since all were sold out (my reservation had been made for a twin room) and they did not have my SPG number in the system and could not look it up. Rooms were nice, bathroom was dated (older tub with cloth shower curtain). Bed comfort average. Breakfast...

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Thank KL-XVIII
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel. I am very sorry that we couldn’t provide you with your king bed room because all the queen...

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Staying in Shinagawa / Gotanda

Neighbourhood Profile
Shinagawa / Gotanda
In Shinagawa, an office district shares space with luxury residential buildings and the scene is constantly changing with rapid development. Ikedayama park and Togoshi park are great places to see beautiful traditional Japanese gardens with ponds, as well as enjoy the changing seasons. Shinagawa was a post and a port town during the Edo era and the lavish old Shinto shrines and Buddhist temples at Shinagawa and Ebara are very popular. It's a great place to get in touch with the old Edo atmosphere on a pleasure boat cruising along the canal. The neighboring area around Gotanda station is a study in modern contrasts filled with unique restaurants and a lively nightlife.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Price Range: $238 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan
Hotel Style:
#15 Luxury Hotel in Minato
#16 Family Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Miyako Hotel Tokyo staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Miyako Hotel Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good for SPG platinum”
 of 5 bubbles taipeitongue, 10 Feb 2017 | Read review
“Avoid room behind the lift shaft if you are a light sleeper”
 of 5 bubbles whatu1, 22 Jan 2017 | Read review
“Ensure you know how to arrive this hotel then book it, especially it's your 1st visit.”
 of 5 bubbles Elijah1202, 10 Dec 2016 | Read review
“Choose a deluxe or a club floor room”
  • View of the lobby
 of 5 bubbles Aneesh2011, 10 Dec 2016 | Read review
“None smoking and in the rear.”
 of 5 bubbles 923BobG, 18 Nov 2016 | Read review
5 of 5