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The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo
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1,439 Reviews from our TripAdvisor Community

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Showing 741: English reviews
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Costa Mesa, California
Reviewed 2 days ago NEW

Place is conveniently located above upscale shopping center. Good restaurant everywhere and a 24hr super market. Hotel staff are friendly and attentive. Everything is clean and the room is large and comfortable. A great location to start your day in Tokyo.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank bwnewport
Aliso Viejo, California
Reviewed 2 days ago NEW

Beautiful hotel, friendly customer service, spectacular room views of the city! Worth a the money to experience the Ritz Carlton Tokyo! The bed was like sleeping on clouds and shower felt like a waterfall! Would do it again in a heart beat! ❤

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Artemis M
Greenwich, Connecticut
Reviewed 2 days ago NEW

This hotel not only offers the Ritz-Carlton level of service and room quality but also incredible views of Tokyo. It is also a great location in Roppongi and the Imperial Palace is reachable if you walk circa 20 minutes. Impressive property. The concierge staff was also very useful. Prior to arriving, we emailed them to make some restaurant reservations. We...

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Helpful?
Thank Hubert J
JohnRolfs, Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Hubert J, Thank you very much for staying at The Ritz-Carlton for your recent visit to Tokyo. I would like to express sincere appreciation to provide us your feedback through Trip Advisor I would like to personally apologize for your inconvenience with the experience at the pool and breakfast service at our restaurant. There are no excuses or reasons...

Reviewed 4 days ago NEWvia mobile

Stayed last week with the family. Although the hotel is geared toward the high end traveller and business man, the staff go out of the way to make the kids welcome. The buffet at breakfast is pretty basic and gets boring after two days, so wound up eating outside. Used the pool and that was nice and unlike a lot...

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Helpful?
Thank Andrew B
Birmingham
Reviewed 5 days ago NEW

breathtaking views from room, bar and pool. Staff were friendly and attentive. Comfy bed and very spacious- gave 5 for value as used Marriott points! Cherry blossom cocktails were awesome! Pool was a highlight

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank julianp411
los angeles, United States
Reviewed 6 days ago NEW

Great location and views. Service excellent food and beverage needs a bit of attention . Staff friendly concierge a bit over worked and lacked knowledge Club level very nice again food ok. Cherry blossoms and park great.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Aaron K
Singapore, Singapore
Reviewed 6 days ago NEW

Superb Hotel but very commercially oriented employees. Having said that the room and views are spectacular and some of the staff, especially at concierge were phenomenal. They dont really appreciate loyalty and frequent travelers.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jesh W
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Jesh W, Thank you very much for your feedback and for your comments about the room and our concierge team. We will share with the team your kind words. Please accept my apologies for not being able to accommodate The Club Lounge access that unfortunately is not part of the benefits for Loyal members at Ritz-Carlton hotels but certainly...

Bangkok, Thailand
Reviewed 1 week ago

The experience the staff provided for our trip was above and beyond anything we have ever experienced. They truly our exceptional when it comes to customer service. From the moment we arrived, and throughout our entire stay every member of the staff went out of their way to make sure all our needs were immediately addressed. From a special dinner...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank V1238TMdanielb
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear V1238TMdanielb There is nothing more like a warm and positive comment to motivate our Ladies and Gentlemen, I want to thank you for taking your time to write us a kind and complimentary review. We are all very glad to know you had a memorable stay and look forward to welcoming you back very soon. Sincerely, John Rolfs General...

Shibuya, Japan
Reviewed 1 week ago

So many times they put extra charge which even you did not order... if you point thing out they will pretend like the mistake out of english communication but its not.. so Please Do check the bill detail before you sign.. other than that food is great nice rooms etc お食事などは美味しいですが、 お部屋付する際や、クレジットカードを出す前に 内訳をチェックしたほうがいいです。 雰囲気はいいです♬

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Helpful?
Thank 153hiho
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear 153hiho Thank you for sharing your opinion about your latest experience at The Ritz Carlton Tokyo. This is not the experience that you or I expect, and for this I deeply apologize. It will be my pleasure to personally talk to you about what happened. May I invite you to send me your contact details to hector.busto@ritzcarlton.com or calling...

Paris, France
Reviewed 1 week ago via mobile

We decided to pampered ourselves with a cocktail with a view. Well, we found the perfect place for that : the Bar of the Ritz Carlton Tokyo on 41st Floor. We have been warmly welcomed by the team of the bar and they accommodated us easyly altough we were 6 and the place crowded. The french manager came to our...

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Helpful?
Thank Arthur V
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Arthur V Thank you very much for your wonderful comments, we are so glad that you and your family enjoyed a special moment of celebration in the Bar. We look forward to another opportunity to serve you, thank you once again for choosing us for your hotel in Tokyo. Sincerely, John Rolfs General Manager The Ritz-Carlton, Tokyo

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Staying in Akasaka / Roppongi

Neighbourhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 

Additional Information about The Ritz-Carlton, Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Price Range: $702 - $1,954 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan
Hotel Style:
#2 Business Hotel in Minato
#4 Luxury Hotel in Minato
#4 Family Hotel in Minato
#4 Spa Hotel in Minato
#10 Romantic Hotel in Minato
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Tokyo staff and other travellers.
32 questions
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Questions? Get answers from The Ritz-Carlton, Tokyo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner suites are beautiful!”
tim730, 27 Mar 2017 | Read review
“most higher floors should have a great city view”
WishTravelMore, 13 Mar 2017 | Read review
“Great views from all rooms”
lexn2013, 10 Mar 2017 | Read review
“The higher the floor....the better the view”
sarmilla2017, 8 Feb 2017 | Read review
“Some rooms have views of the spectacular Mount Fuji”
TopTipTravelQueen, 27 Jan 2017 | Read review
5 of 5