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Citadines Shinjuku Tokyo

Traveller (776)
Room & Suite (581)
Dining (26)
  • Excellent51%
  • Very good41%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“small kitchen”(70 reviews)
“minute walk”(176 reviews)
“the sofa bed”(33 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Fitness centre
3 Star Hotel
All hotel details
Contact Info
Name/address in local language
25 Mar26 Mar
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,207)
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All reviewssmall kitchenminute walkthe sofa bedserviced apartmenthot platesubway stationmarunouchi linelaundry roomshinjuku gyoen national gardenmain shinjukugood sizesmall restaurantsjapanese standardsquiet areastayed here for nightslots of restaurantshotel room
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1 - 5 of 1,649 reviews
Reviewed yesterday via mobile

First thing travellers need to know and accept is that rooms in tokyo unless money is no object, are generally much smaller than usual. Once you get over that fact you cant go wrong with this place. The room was good quality and had everything...More

Thank friedlock
Reviewed 2 days ago

Great room, nice kitchen facilities, short walk to the train station (10 minutes) - LOVELY staff, always super helpful, efficient and well mannered. The only thing that let me down here was the bed. Super uncomfortable - otherwise I would stay again.

Review collected in partnership with this hotel
Thank lunawitchnz
Reviewed 3 days ago via mobile

We stayed here for 7 nights. It's comfortable , well maintained and close to the M line. Staff really try to help and most can speak English. I wish they use better quality toiletries and soaps. Our hands and skin dried up during this stay....More

Thank S C
Reviewed 4 days ago via mobile

Stayed at this hotel, 4 adults and 2 rooms booked. Hotel in cramp and the bed covers were stained and dirty.As three of the adults were siblings decided to use the bed settee as a bed so not to share very small double,but informed we...More

Thank karen0711love
Reviewed 4 days ago via mobile

My partner and I stayed here for 6 nights. Good hotel which is pretty close to everything, 2minute walk to Shinjuku-Gyommae station. We enjoyed a lovely stay here, we had the buffet breakfast every morning which was suffice, nothing spectacular. Hotel offers free Wi-Fi and...More

Thank Reid P
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Awards & Recognition
Certificate of Excellence
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Laundry Service
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Price range
US$135 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Shinjuku
#4 Family Hotel in Shinjuku
#9 Business Hotel in Shinjuku
Room types
Kitchenette, Non-Smoking Rooms
Price range
US$135 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Shinjuku
#4 Family Hotel in Shinjuku
#9 Business Hotel in Shinjuku
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (776)
Room & Suite (581)
Dining (20)
The Hotel (PRE-RENOVATION) (22)
Amenities (8)
Restaurants and Bars (PRE-RENOVATION) (6)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Shinjuku is the commuting capital of Tokyo, and
contains the busiest train station in the world. To
the west, there's an office district with the Tokyo
Metropolitan Government Office at its center. To the
east, there’s a district with long-established
department stores, cinemas and theaters. Shinjuku
Gyoen is a park originally built as the garden for the
Imperial Household. It is quite famous as a venue for
Questions & Answers
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13 March 2018|
AnswerShow all 4 answers
Response from Anoukwanderlust | Reviewed this property |
I think they don't have a portable wifi router. Sorry...
Soha S
12 February 2018|
AnswerShow all 4 answers
Response from Spacecrew | Reviewed this property |
We used Sagawa Conveniently located at the Tokyo Information Centre in the Shinjuku Express Bus Terminal. Cost us A$60 to leave 2 large suitcases for 5 days for collection at Narita Airport on the day we flew out - too... More
31 January 2018|
AnswerShow all 5 answers
Response from ian111112016 | Reviewed this property |
The staff at citadines will definetly be able to help you with this. They have a lot of knowledge and go out of there way to help. Will even show you on a map. Have a great holiday. We loved it. 👍
Room Tips
"Apartment like rooms with kitchen and small living room area, easy access laundry rooms at bottom floor"
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"Rooms are tiny, beds are not comfortable"
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"Ask for a room overlooking Golden Gai."
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"Mine is facing the main street and its fine"
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