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Hilton Tokyo

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4,055 Reviews from our TripAdvisor Community

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Showing 2,821: English reviews
Torrance, California
Reviewed 29 October 2015

This was a great place to stay in Tokyo. It is walking distance to Shinjuku, but without the noise and the traffic. Easy access to the metro and the hotel has a shuttle to the Shinjuku station every 20 minutes.The rooms were modern and well furnished with city views. The breakfast buffet was fabulous! American or Japanese cuisine. We used...

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Helpful?
Thank altaprop
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you providing us and other readers with such a detailed review of Hilton Tokyo. We are glad that you enjoyed your room and the location of the hotel which is set in an excellent location in downtown Shinjuku. The hotel is conveniently located only a five-minute drive from Shinjuku station, easily accessed by the hotel shuttle service, and offers...

Sunnyvale, California
Reviewed 29 October 2015

I booked this hotel from Hotels.com and had a disappointing experience. Great location was the major plus. Before I flew in from Korea, I called the hotel to make sure that my reservation was all in order with the non smoking King Size bed I booked. However upon arriving at 12am, the front desk staff did not say anything about...

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1Thank c0nstar630
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for your valuable feedback about your recent stay with us. We were most disappointed to read that you did not get the bedding you requested upon arrival. This is certainly not indicative of Hilton’s usual high standards, and I can understand this would be frustrating and disappointing for you. Please rest assured that I have followed...

Huddinge, Sweden
Reviewed 28 October 2015 via mobile

Definitely ok, but not more. Unflexible personnel in the reception. Slow breakfast service, and they forgot orders several times. The concierge gave us ok advice, though. Small rooms and beds compared to other hotels in Japan with similar ambitions.

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Thank Med_Familjen
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

I would like to thank you for staying with us and also for taking the time to share your feedback. We are sorry to read the issues you encountered during your stay. Via guest feedback we can endeavor to provide our guests with a more luxurious and superior stay and we thank you for sharing your feedback. We do have...

Sydney, Australia
Reviewed 28 October 2015

We loved the Hilton. It's close to Shinjuku but not right in the middle so you can get a good rest. There's a shuttle that runs every 20 minutes directly to and from Shinjuku station. The rooms are spacious with great views and the dining options are good. We only ate in the Breakfast Buffet and also the Princess Afternoon...

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Thank fromagebleu
Singapore, Singapore
Reviewed 27 October 2015 via mobile

Great location and very prestigious hotel which is also close to Hyatt as well. Close proximity to places of interest and best of off, walking distance to the train stations and free shuttle bus services from the hotel to Shinjuku station. Spacious room with great view of the city Shinjuku. The bed is so comfy that you may not want...

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Thank DinShah
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you providing us and other readers with such a detailed review of Hilton Tokyo. We are glad that you enjoyed the location of the hotel. Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district. The hotel is in an ideal place to experience modern Japan. A complimentary shuttle service operates between the hotel...

Reviewed 27 October 2015

This Hilton is well located with access to the Metro from within the hotel and airport bus terminates at the hotel. The Sukiyaki in the dining room was exquisite although a little expensive. Staff were extremely courteous and helpful. A great 4 night break en route from UK to Australia.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 466gwynh
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton...

Nottinghamshire, United Kingdom
Reviewed 25 October 2015

We stayed twice in this hotel during a visit to Japan and were impressed by the unobtrusive helpfulness and courtesy of the staff. Our deluxe room in the 30th floor had great views over the Shinjuku skyscraper district. It was spacious and by comfortable. The breakfast buffet had a wide choice of western and Japanese food with cheerful, attentive service....

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1Thank Uktraveller492
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad to hear that you enjoyed one of our executive rooms with access to the lounge - when the weather is fine many of our guests enjoy views of Mt Fuji too. I am glad to read that our team were able to show you their usual generous Japanese hospitality. On...

Northridge
Reviewed 24 October 2015

The staff is outstanding. The accommodations are good but little room to store clothes in room. And there is no where to sit and relax after check out and before a late flight unless you want to buy something at one of the restaurants or bar.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank WarrenFish
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo. We are delighted to hear that our team were able to assist both you during your stay at Hilton Tokyo, and we certainly hope you will choose to stay with us again in the near future.

Ponte Vedra Beach, Florida
Reviewed 24 October 2015

The Hilton consistently shows its pride of placement in Tokyo (Shinjuku area). The staff is friendly, efficient, very helpful and have good English skills. It's one of those where you just ask and someone will know or they start calling to find out. Moderately priced at at around $175 night. I have stayed at this hotel many times over the...

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Thank Glenn D
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying at Hilton Tokyo and for spending your time sharing your experience with other travelers on Tripadvisor. We all appreciate your kind detailed comments about our staff and our convenient location. This will be shared amongst all the management and the staff and We value our customer’s opinions about us to serve you in any...

Whittier, California
Reviewed 22 October 2015

Hilton Tokyo Shinjuku is labeled a 5 star hotel in Japan. The hotel itself has kept itself very clean and modern, with several amenities (gym, sauna, indoor pool, jacuzzis, etc), easy subway train access and a mall underneath the hotel, plenty of shuttle pickups, and the best concierge service and bell desk that I've had pleasure of experiencing. Our stay...

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2Thank pgalido
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for your kind review of our hotel. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: $370 - $949 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ring the hotel prior to arrival and request a nice room”
EnjoyEating88, 18 Apr 2017 | Read review
“Try for the higher floors”
suprasad1952, 18 Apr 2017 | Read review
“Higher Level floors”
cbed90, 16 Apr 2017 | Read review
“Higher Floors have some great views of the city”
karunnikhil, 15 Apr 2017 | Read review
“high floor away from elevator for quiet”
brian790, 15 Apr 2017 | Read review
5 of 5