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ibis Tokyo Shinjuku

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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ibis Tokyo Shinjuku
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1,098 Reviews from our TripAdvisor Community

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Showing 723: English reviews
Mumbai (Bombay), India
Reviewed 17 May 2016

It was the first day of our holiday, and we could not have had a better start. I sent in a request to give us an early check in, as was with family, during the peak holiday season. And they delivered. Very friendly & courteous staff. Clean rooms. Those who do not eat non-veg, please carry food packets as this...

1Thank Manish2012
Makati, Philippines
Reviewed 12 May 2016

We stayed here for a couple of nights and the room was okay. The building must be old. The bathroom is pretty old as well. Didn't like it at all. Though, the location is great, about 6-10 min walk from the main station. There are many good restaurants around - I recommend Teke-Teke which is just about around the corner....

1Thank innasantiago
Herne Bay, United Kingdom
Reviewed 7 May 2016

Its the usual Ibis type of hotel so you can never expect too much, but we really enjoyed our stay here. We had a room on the top floor and in the corner facing the main road. There is some noise from the street but it didn't disturb us, light sleepers may have problems though. I asked for a twin...

2Thank cmchilds
Reviewed 6 May 2016

All expected things were in place. There wasn't too many issues but just some noise from construction but was informed of during checkin. Nothing really could be done as its next to the hotel. This hotel always strives to do their best.

Review collected in partnership with Accorhotels.com
1Thank Wifi F
Kuala Lumpur
Reviewed 5 May 2016

Ibis Shinjuku location is so convenient... only minutes walk to Shinjuku Main Station, Metro Station, restaurants, bars, malls & etc etc that you can think of. Firstly, I would like to thank the Hotel Reservation Manager for providing me excellent assistant on my booking because I needed a triple room which I can't book online. Secondly, the front desk staff...

Review collected in partnership with Accorhotels.com
3Thank Joycelyn23
Hong Kong, China
Reviewed 3 May 2016 via mobile

I stayed in this ibis hotel for 2 nights for my short visit. You just can't beat the location as it is only couple of minutes walk from the main Shinjuku JR and metro station. There are lots of restaurants, department stores, convenient shops nearby. The room was small but it was acceptable as Japanese standard. The staff was generally...

1Thank TravelGeekz
Reviewed 3 May 2016

Close to Shinjuku West Exit. Front desk staff was professional and efficient. Nice small lobby for this class of hotels. Foreign language TV channels - rare for this class of hotels. Housekeeping and maintenance were not quite up to Japanese standards. Visible dirt on carpet, shower hose hanger falling off - with evidence of previous attempts to fix it.

1Thank bibimbob
Singapore, Singapore
Reviewed 2 May 2016 via mobile

Room were comfortable enough with helpful staffs at the reception area. Location wise, near a metro line but if arriving from shinjuku main terminal, can be a bit far to walk with luggage. Staff able to converse in english. Did not opt with breakfast cause the area have ample of eateries and cafes.

2Thank adikkcutie
Sydney, Australia
Reviewed 25 April 2016

Horrible hotel, trouble with check in so they offered us an upgrade. When we got to our room on the first floor it was smelly and dirty, wallpaper was falling off and the fridge was making weird sounds. We went back to the lobby and said they couldn't do anything.

7Thank timothy_shears
IbisShinjukuTokyo, Guest Relations Manager at ibis Tokyo Shinjuku, responded to this review

Dear timothy_shears, Thank you for telling me these bad experience you had in our hotel. We are sorry that you expectations aren't meet at all and hope you enjoyed the time in Tokyo, even with this issue in our hotel. I will investigate about these situation, but please let me tell you that we will held the renovation this summer,...

Birmingham, United Kingdom
Reviewed 21 April 2016

On arrival at the hotel late at night we were all upgraded to the premium rooms which was a nice surprise. I cant comment about the other rooms but the premium ones are nicely decorated and compact. The room was a lot smaller than a standard Ibis in Europe but this is Japan and everything is compact!. We didn't unpack...

4Thank AJMids

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04/06/2017 05/06/2017
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Staying in Shinjuku

Neighbourhood Profile
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood


  • Restaurant
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
No photo provided
Cafe Rendezvous
Cuisines: Bar
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about ibis Tokyo Shinjuku

Address: 7-10-5 Nishi-Shinjuku, Shinjuku 160-0023, Tokyo Prefecture (Formerly Star Hotel Tokyo)
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: $132 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — ibis Tokyo Shinjuku 2*
Number of rooms: 206
Reservation Options:
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Also Known As:
Ibis Tokyo Sinjuku Hotel Shinjuku
Star Hotel Shinjuku
Ibis Tokyo Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from ibis Tokyo Shinjuku staff and other travellers.
18 questions
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Questions? Get answers from ibis Tokyo Shinjuku staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms away from main street”
afred_chan, 22 May 2017 | Read review
“Try to arrange properly your things , using each available space and so you could have more space to move ! if unsatisfied with central air conditioning try to complain at the very beginning firmly !”
victor006, 8 May 2017 | Read review
“Non smoking”
karencX1075QV, 4 Apr 2017 | Read review
“Don't stay here”
  • Hair on the shower mat before I had even used it.I'm bald by the way.
  • Exhaust fan in bathroom
  • Mould on shower wall which was easily removed by myself.
  • This is what I wiped of the side of the bath tub.It was filthy.
  • Mould growing on shower wall.
gregn623, 28 Mar 2017 | Read review
“Pillows are too hard. Too big”
367vit, 18 Mar 2017 | Read review
5 of 5
US$109* /night
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Prices are for 1 room, 2 adults
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