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Tokyo Marriott Hotel

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Traveller (663)
Room & Suite (239)
Dining (71)
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Overview
  • Excellent39%
  • Very good42%
  • Average13%
  • Poor4%
  • Terrible2%
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AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (879)
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586 results
Traveller rating
263
224
67
23
9
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LanguageEnglish
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263
224
67
23
9
Show reviews that mention
All reviewsthe executive loungeshinagawa stationfree shuttleplatinum memberminute walkbreakfast buffetmain restaurantfirst floorcity buslobby barlounge accessking bedbell deskfitness centervery nice hotelsnacks and drinksnice garden
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1 - 5 of 586 reviews
Reviewed yesterday

Rooms in the upper part of the hotel are good. Lower part specially the ones where the railroad is are noisy. It is a hotel for business guests. Service in the dining section is slow specially when large groups are using the dining facilities .

Thank Tulipkingstonhill
Reviewed 3 days ago via mobile

Our room on 11th floor was very bland in color, lacked walls decoration and 7 pieces of furniture, without common style, looked like leftover from furniture sale. The bathroom tiles were in need of mildew cleaner. The only pleasant surprise were 2 firm, comfortable beds....More

Thank KitchenView
Response from T-Marriott-H, General Manager at Tokyo Marriott HotelResponded yesterday

Thank you for taking the time to share your recent experience at the Tokyo Marriott Hotel with us. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would be delighted to discuss...More

Reviewed 3 days ago via mobile

I stayed at this hotel for four nights in May. The room on the fourth floor was extremely comfortable and had a nice view over the garden. The staff at the hotel were brilliant and the concierges in particular went above and beyond. The bar...More

Thank fionaLeeds_Uk
Reviewed 4 days ago

Three outstanding people are Natsumi Tatsuzawa, Rachel Cananan, and Galova Marketa. Thank you for a great stay. Our only drawback is my profile choice of rooms has the king size up, which is up against the wall, which is fine for the Traveler but not...More

Thank georgeferragut
Response from T-Marriott-H, General Manager at Tokyo Marriott HotelResponded yesterday

Thank you for staying at the Tokyo Marriott Hotel. We appreciate your feedback on Trip Adviser and are delighted to hear you had a great stay. However, we are sorry for not meeting your expectation on our room. Nevertheless, we are happy for your warm...More

Reviewed 4 days ago

nice hotel near to the main station and a free shuttle bus to get you there. The main reception is very open and not very welcoming, but the the rooms were very nice and the toilet was amazing!! Heated seat, spray wash and dry and...More

Thank m0j049
Response from T-Marriott-H, General Manager at Tokyo Marriott HotelResponded 2 days ago

Thank you very much for staying at the Tokyo Marriott Hotel and sharing your experience on TripAdvisor. We appreciate your honest feedback, as hearing from guests is the best way to improve our services. As we put customer satisfaction as top priority, we are sorry...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Hot Tub
Details
Price range
US$237 - US$528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shinagawa
#2 Family Hotel in Shinagawa
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$237 - US$528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shinagawa
#2 Family Hotel in Shinagawa
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (663)
Room & Suite (239)
Dining (71)
Amenities (8)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Nearby
Shinagawa / Gotanda
In Shinagawa, an office district shares space with
luxury residential buildings and the scene is
constantly changing with rapid development. Ikedayama
park and Togoshi park are great places to see
beautiful traditional Japanese gardens with ponds, as
well as enjoy the changing seasons. Shinagawa was a
post and a port town during the Edo era and the lavish
old Shinto shrines and Buddhist temples at Shinagawa
...More
Questions & Answers
Ask a question
Wendy D
10 May 2018|
AnswerShow all 2 answers
Response from trevelyon | Reviewed this property |
Sorry, i dont recall
-1
Votes
georgeferragut
26 March 2018|
Answer
Response from mohanawsuriya | Reviewed this property |
Hi George, doesn't come with a dryer in the room but the Hotel certainly provides laundry & drying services. You just need to ask the room service.
0
Votes
LifesaTrip1
8 November 2017|
AnswerShow all 7 answers
Response from Hung N | Reviewed this property |
The best and easiest way is taking taxi to Yokohama station (very short distance), then take Keihin line (Tokyo bound) which will take you to Shinagawa station. You can also take Narita Express line from Yokohama station to... More
1
Vote
Room Tips
"Book always a higher floor room starting after 10th floor"
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"King is up against the wall, and too small for luggage racks and luggage."
Read review
"Club level was worth it for the extra snacks and drinks"
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"Do NOT pay extra for a room with lounge access"
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