We, a Touring (RWCup) Party of 30+ Brits, stayed here for 3 nights in early Oct 2019 (way pre-Covid19). It was the first of 4 stays in Tokyo, so we had time to explore a different area of the City each time - different Hotels each time. Commended strategy - City is so vast. 250 Rooms on 23 Floors of a tall modern tower block with all the design niceties of exactly that. It did have Bars, Restaurants, Dining Rooms and large Meeting/Conference Facilities, but our focus was on the Rugby. Breakfast was served in the middle of the Ground Floor area, so whilst it was a Buffet Style service, being in this middle of a Lounge did give it an odd feel. Quantity and Quality of food Items was high. Service was OK as it was suffering under the strain of being very full. Fresh grain/granary bread to slice yourself and Honey still in the comb - fabulous Nice Gym, but as it is run as a 'Private Members Club', it was not available to Guests. It was featured on the Web Site, but not that it couldnt be used by Guests, so a big disapointment - a deceptive illusion created. Nice gardens to open side of Hotel afforded a few minutes of fresh air walking space. Comfortable Rooms, if a tad boring and functional, befitting of an International Meag-Chain. Great Views from one side for Train Spotters of Bullet trains (and many others) along the adjajacent lines, going into Shinagawa Station. However, the key advantage of this place to us was the Location - easy walk to Shingagawa Station, Buses, Taxis, Shops, and a host of Bars & Restaurants - markedly cheaper than the Hotel's. Als the walk through the neighbourhood directly acrioss the main railway lines to the East was worthwhile - over to the Docks & Canals & Waterways Functionality - Fine, Charm and Character - not so much. It did what it had to do, but nothing more, nor special.…
As a Platinum member, I was given an upgraded room,and found out later that the room was just a standard room. I ask the person who check me in twice if I was upgraded and she told me i was. I usually do internal Marriott Review but this time I thought that this need to be in the open forum as this site. I will probably not use this hotel again since there are new Marriott chains in Tokyo these days
As the title states, it’s a Marriott. The company is known for the consistency around the world and this hotel does not disappoint in that endeavor. The staff were friendly and the standard rooms are large which is welcomed after a full day of shopping. Decor matches the expected aesthetic. The rooms are a little older. The restaurant buffet was good as well, although a little on the pricier side. I would recommend.
The room, staff and restaurant food were fine. The executive lounge however looked like it was from the 50's. The food was poor. Unimaginative, repetitive and low quality. This is not what I expect from a Marriott property. I am a staunch Marriott supporter, but this one should be rebranded. It is a disservice to Marriott frequent travelers. BTW, it is really an out of the way location unless you need to be in Shinagawa.
Great service, great food, helpful staff. Concierge had great knowledge of local events and even small details. Breakfast was so good, it became a trip highlight. Great environment for reading and studying while eating. This was the first time I have done a review and by mistake I put 1 instead of 5 which I have no corrected. My apology for inconvenience. I look forward to staying with you again.