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Mainly happy with room although not great for anyone with mobility problems. Stairs very steep. Spacious and warm but towels really need replacing .Very rough and bath panel falling off.
Good breakfast. Might want to ask kitchen to turn early morning music down. Transfers to...More
Booked for us by someone else. No ensuite, bright light outside and the curtains so thin there was no point to them. Noise from pub below and the road out side, despite secondary double glazing was disturbing. I do Airbnb and the room, with private...More
Had Sunday lunch here, very good,carvery with 2 meats available and lots of veggies which you help your self to, very well cooked and tasty, the best tasting/cooked Sunday roast ive had in a long time, will be back.
It was fine. It was cosy and it was unpretentious.
We stayed one night and had breakfast the following morning. The staff was friendly and our bed room was good.
There was a good feeling in this very old building.
Well where to start!
Family Room booked -- was an out building. Cold and the 2nd room was so small, not even a wardrobe. Plus it had a bad smell!! Complained and 2 of us were given a room inside, which was ok. Till the...More
I've only just come across your detailed reply to the one star review I left after a one night stay in The Bull. Let me start by saying that I have huge sympathy for hoteliers, restauranteurs etc who are at the... More
I've only just come across your detailed reply to the one star review I left after a one night stay in The Bull. Let me start by saying that I have huge sympathy for hoteliers, restauranteurs etc who are at the mercy of irresponsible reviewers leaving vitriolic, unfair or even defamatory reviews on Trip Advisor because some minor whim of theirs was not catered for. Once the review is up, the damage is done and, however detailed the reply may be, it is often the unfair criticism that remains in the mind of the reader.
You will see that I have written over forty reviews on Trip Advisor. I try to be meticulously fair. I have only given a one star review once, and that was for your hotel. I note that of the current 108 reviews, there are 17 other reviews rating you as one star 'terrible', 13 rating you as poor, and 19 rating you as average. So, I am not alone. Further, many of the points I made are mentioned by other reviewers. As recently as 13 August 2016, Pam L says "the bathroom had black mould on the walls, the toilet seat was hanging off...and the noise from some sort of machinery went on till the early hours". There are many even more critical reviews that I will not list, but which are available for all to see.
I don't want to get into a 'yes/no' argument with you, as that helps no one. So, for example, you say the TV didn't work because the aerial was not plugged in. Maybe that is correct. I doubt it because I suspect we would have checked that simple thing. But that misses the point, doesn't it? It should have been plugged in. It would have been plugged in in any decent hotel.
I've carefully re-read my review, and I stand by every word of it. I haven't come across vanilla sprays before, and that may explain the odd sweet/sickly smell we noticed. But why do you feel the need to spray the room with vanilla? What are you trying to cover up?
The door to the back flight of stairs did remind us of a cupboard door (yes, yes a full sized one!) and the stairs up from the door were challengingly steep and I would imagine that older or slightly infirm customers would struggle to get up them.
The extractor fan was incredibly noisy and, whatever you say, was on all night. The lack of any onsite staff or contact numbers for use during the night is unacceptable. And the hotel number goes through to an answering machine during the night. You may live on site yourself, but there was no obvious means of attracting your attention.
The final point I would make is about your allegation that I 'threw' my credit card at the surly young man on reception. Obviously I dispute that. Nothing more to be said about that. So why did I not ask for the manager rather than just dealing with surly young man? We had had it by then. We just wanted to escape. But I would have thought that any competent reception staff, having sensed that a guest was not happy, might have temporised by saying something along the lines of. "I am sorry you feel like that, sir, I will get the manager to speak with you". We had told him that the TV didn't work. He said nothing. Maybe he didn't understand that we were unhappy, though the clue was in the statement that "This is the worst hotel we have ever stayed in."
I take no pleasure in giving really bad reviews, and rarely do it (check all my other ones). The Bull is located in one of the most beautiful parts of the country, and if you got your act together, you could, I don't doubt, have a thriving business. It's a shame. You need a major refurbishment. You need to have clean, well-furnished bedrooms that don't need sickly vanilla sprays to cover up Lord knows what. You need to move the extractor fan away from bedroom windows. I wish you luck with it. When the refurb is complete, we will try again. But not before.