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BEST WESTERN Passage House Hotel

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1,047 Reviews from our TripAdvisor Community

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Showing 1,031: English reviews
Paignton, United Kingdom
Reviewed 11 August 2015

it was my sister's wedding day. we stayed the night before in a complimentary room as well as the night of the wedding where we had 5 complimentary rooms. rooms were fine but oh boy it was hot! they do provide fans in the rooms though which is good. the staff were fab! they worked so hard making everything perfect...

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Thank zoebums
Manchester
Reviewed 5 August 2015

We had a fantastic holiday recently wonderful views and plenty to do within the surrounding areas. We took our dog as there are walks just by the hotel that lead around the nature trails. The suite was good I think it may of been recently updated. We will definitely return to the same room with a view over looking the...

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Thank Julia D
Reviewed 3 August 2015

Staff are excellent at this hotel and so are the rooms - potentially. Rooms are clean and the internet works well. However, there are numerous little annoyances with the site and facilities. Some rooms, though spacious, are lacking in light and the water pressure creates a lot of noise when taps are open. Extractor also noisy and shower curtain smelly....

Review collected in partnership with Best Western GB
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1Thank 510jeffreye
Winchester, England, United Kingdom
Reviewed 3 August 2015

we stayed here for 2 nights - we had 2 rooms both with an estuary view with balcony which was lovely. overall hotel was what we expected to pay for but as we had good weather, the balcony was lovely to sit and watch the river by!

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Thank Jo W
WEST MERSEA, United Kingdom
Reviewed 2 August 2015

Excellent staff in all departments ,very help full and pleasant. The quality of the food was very good and very well cooked and presented. Although there were three coach full of holiday makers in the hotel when we were there and the staff were very busy, we did not feel we were neglected at all..Well done to them all.

Review collected in partnership with Best Western GB
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Thank Ernest M
Reviewed 28 July 2015 via mobile

We really enjoyed our stay at The Passage House Hotel. The rooms are comfy and spacious, the views over the estuary are amazing, and the on site pub serves great carvery meals. The only downsides were the unreliable bedroom keycards and intermittent wifi connection - neither of which are deal breakers for me. Would definitely recommend.

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Thank Graham B
Burgess Hill, United Kingdom
Reviewed 25 July 2015

The hotel is in a very good location with some rooms giving and excellent view over the River Teign. Breakfast was of good quality and choice and staff were polite. I felt the décor was in need of some updating although not unpleasant. There was quite a lot of road noise from the A380 when windows were open.

Review collected in partnership with Best Western GB
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Thank Stephen S
brighton england
Reviewed 24 July 2015

lovely location, so nice to wake up and see all the birdlife in the estuary. Seems it's quite a twitchers area. Breakfast was OK but have had more choice at other hotels. Prompt service and everyone was very friendly.

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Thank nikki4giles
London
Reviewed 21 July 2015

The good: The pool and spa area is good to have. One chap in the restaurant who name I don't know was very helpful. The housekeeping staff are great. The rooms are generous on the space front in general. The breakfast was good. The Passage Inn next door to the hotel does good food. The bad: This hotel needs a...

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2Thank PolarBearOnTour
Bournemouth, United Kingdom
Reviewed 15 July 2015

The hotel is a bit tired, and would benefit from a refurbishment. For example, the hangers in the wardrobe fit into plastc holders that are worn, with the result that the hanger falls to the floor if more than one shirt in hung on it, or if it is moved along the rail.

Review collected in partnership with Best Western GB
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1Thank John R
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review

Thank you for your review. I will personally go and inspect the coat hangers in the room now. Thank you for letting us know your feedback Kind Regards Carley Warren

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more   less 

Additional Information about BEST WESTERN Passage House Hotel

Address: Hackney Lane, Kingsteignton TQ12 3QH, England
Region: United Kingdom > England > Devon > Kingsteignton
Price Range: $90 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Passage House Hotel 3*
Number of rooms: 90
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Also Known As:
Passage Hotel Newton Abbot
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Passage House Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick one over looking the water”
 of 5 bubbles 862donaldw, 17 Jan 2017 | Read review
“If staying for a while or on holiday it would be worth paying the extra for an estuary view.”
 of 5 bubbles 328lesleyl, 12 Jan 2017 | Read review
“205 had lovely views over the estuary, but was over the bar so could be noisy if the hotel had an event going on so check when booking”
 of 5 bubbles Mblacker, 8 Jan 2017 | Read review
“No lift in the annexe rooms.”
 of 5 bubbles 420JohnL420, 7 Jan 2017 | Read review
“Deluxe room with view”
 of 5 bubbles Serendipity10_10, 7 Jan 2017 | Read review
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