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Arden Hotel & Leisure Club

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Arden Hotel & Leisure Club
Arden Hotel & Leisure Club
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1,296 Reviews from our TripAdvisor Community

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Showing 1,280: English reviews
Manchester, United Kingdom
Reviewed 2 days ago NEWvia mobile

Good location for visiting the NEC or Resorts World, although walking is a bit tricky - it's around £6 in a taxi. Quiet, nice relaxing bar area. Rooms are clean and comfortable and you won't be cold. Staff are friendly and polite. There is free car parking on site for residents.

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Helpful?
Thank SMF2412
Reviewed 3 days ago NEWvia mobile

This place was excellent, so close to the NEC and the room was immaculate and so comfortable to stay in it felt like home from home. The service we received was second to none, I will definitely be returning as the whole place is so welcoming and friendly.

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Helpful?
Thank sean w
scotland
Reviewed 5 days ago NEW

Before I explain the meaning of the title I will start with mentioning the good points of this hotel Firstly it is near the NEC however no direct access. Secondly the staff who I dealt with on reception on checking in and early this morning were very courteous and polite and eager to help. Thirdly , the bar staff were...

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Helpful?
Thank jmcc67
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear jmcc67, Thank you for reviewing us, and I am sorry to see you had such a bad experience particularly when it came to the temperature of your room. The temperature in your accommodation should have been left at an ambient temperature. We have thermostatic valves on the radiator that allow temperature to controlled from the base of the radiator,...

The_Gapster
Reviewed 1 week ago NEW

I stayed here on business whist attending an event at the NEC. The hotel was very overpriced but all nearby hotel are when Spring Fair is in town! The hotel is in a fantastic location for the NEC - intact you can walk to it in about 10 minutes which I found great. However that is where the positives end....

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Helpful?
Thank The_Gapster
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear The_Gapster, Thank you for taking an opportunity to review us, and I am sorry to learn that we did not at all meet your expectations during your stay with us. I will ensure I liaise with my housekeeping manager and Food & Beverage manager over the experiences you have had both when dining and in your room. I have...

Nottingham, United Kingdom
Reviewed 1 week ago via mobile

Booked 3 rooms for an event at the Genting arena. Found out the day before that family members had booked their own room so tried to cancel only to be told it had to be cancelled 2 days before (never heard of this before). Requested a cancellation from the hotel and they declined so payed the full rate. A shame...

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Helpful?
Thank Zoe I
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Zoe I, Thank you for taking the opportunity to review us, and I was very disheartened to learn that you had such a poor stay with us. We do try and make our cancellation policies as clear as possible, with the exception of our discounted advance booking or promotional rates, our cancellation deadline falls as 5.00pm on the day...

Reviewed 1 week ago

Perfect location for Genting Arena, food was brilliant we had our evening meal & breakfast there. Staff friendly. Pool lovely, kids loved it. Room clean. Only down fall was noisy pipes! Banging through the night, by 2.15 am had to turn radiator off to stop the banging so then was a little cold.

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Helpful?
Thank Helen W
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Helen W, Thank you for reviewing us, I am really pleased to see you enjoyed your stay with us. I hope to welcome you back to us again in the near future for your next event at Genting Arena. Kind regards, Michael Simpson

Reviewed 1 week ago via mobile

When you see the Esso Garage watch out for turn on left, it is sign posted Arden hotel and is immediately after garage on left, we missed it & had a bit of bother getting back to it again. Stayed only one night, quick courteous check in, well equipped comfy very clean room, comfy bed too, nicely cooked full english...

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Thank Scumblebunny
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Scumblebunny, Thank you for taking an opportunity to leave us such a lovely review. I appreciate the difficulty you had getting to the entrance. We have signposted brown signs along the route to make it as clear as possible and we are reviewing signage on the entrance to the hotel so its more visible at the point of access...

Alnwick, United Kingdom
Reviewed 1 week ago

Prices exuberant when the NEC is on at full swing,Only worth £30 a night max. Staff all seem very miserable apart from the breakfast staff, The Hotel is very dated and needs a major make over, you can see theres no money been invested in there for quite some time. The rooms are adequate, but not that clean. I would...

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Helpful?
Thank moledigger
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear moledigger, Thank you for taking the time to review us, and I was very disheartened to learn that you didn't enjoy your stay with us. We have been working on delivering a better hotel experience for our guests over the last couple of years with refurbishment work completed in the bedrooms and meeting spaces as well as a refurbished...

Peterborough, United Kingdom
Reviewed 1 week ago

This hotel is very dated and is in desperate need of a makeover!! The bar area reminds me of Phoenix Nights and it feels odd walking through this area to get to your room. In the room; the furniture, decor, curtains and bathroom are all very dated and I'd be surprised if it had been touched in under ten years....

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Helpful?
Thank Alex M
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Alex M, I appreciate you taking an opportunity to review us, and I am very disheartened to learn that you had such a disappointing experience with us. I have highlighted the content of your review with my housekeeping and rooms maintenance team. I am sure you have previously read the reviews (as you mentioned you have 'avoided us' previously),...

Tel Aviv
Reviewed 1 week ago via mobile

I stayed here for 3 nights, at first I was shocked at my room... the beds were cheap and nasty, the room decor and bathroom was like going back to the 1980's... and not in a good way. The hotel is in serious need of a refurbishment. It lacks any style, and modern normalities such as a single hot/cold tap...

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Helpful?
Thank Tal1976
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Tal1976, Thank you for taking the time to review us on Tripadvisor and I am sorry to read your feedback on your stay with us. We have taken on board your comments with regards to the décor as I have explained in previous reviews we have been working on improving the look and appearance of the hotel and will...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more   less 

Additional Information about Arden Hotel & Leisure Club

Address: 8 Coventry Road, Bickenhill, Solihull B92 0EH, England
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Price Range: $99 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Arden Hotel And Leisure
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Questions & Answers

Here's what travellers have asked, with answers from Arden Hotel & Leisure Club staff and other travellers.
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Questions? Get answers from Arden Hotel & Leisure Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There isn't one”
 of 5 bubbles 768stephenh, 8 Feb 2017 | Read review
“yes, avoid”
 of 5 bubbles MissDior76, 23 Jan 2017 | Read review
“Good base for the NEC”
 of 5 bubbles U2496GPmm, 16 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles Astonchap, 28 Dec 2016 | Read review
“Go to another hotel that actually look after their guests and respect them”
 of 5 bubbles Tank24144, 19 Dec 2016 | Read review
5 of 5