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Stonewater Eco Resort

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Stonewater Eco Resort
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121 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Reviewed 12 January 2017

The cottages were reminiscent of Berjaya Langkawi Resort in Malaysia but at a much smaller scale of course. On a steep cliff-side, skirting the sea the cottages are cosy, clean and charming. Most of all it’s the breathtaking greenery which clinches it; manicured lawns, well-attended garden clinging right down the cliff (I saw the gardeners working at it from dawn...

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Thank Sunil K
Reviewed 1 January 2017

We spent a few days at this resort and while the rooms were quite decent, the quality of service and food at their restaurant did not meet our expectation. Be prepared to walk from your room to the restaurants (a thing to keep in mind when travelling with little ones or grandparents). On the plus side, it does provide a...

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1Thank holyash
Dubai, United Arab Emirates
Reviewed 19 December 2016

The moment I came across Stone Water Eco Resorts' page, I knew this is the place where my Dream Goan wedding should be. I fell in love with the picturesque view of the ocean and the whimsical log cabins. The entire resort was decorated by lovely pink blossoms of bougainvillea in such profusion. How can one not adore such a...

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1Thank GEQDubai
goa
Reviewed 5 December 2016

location is very excellent rooms are slightly small. service was good. Food quality was very poor. No intercom service . all services & reception has to be contacted on mobile numbers and getting engaged most of the time. Swimming pool was unattended.

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Thank arungoa
India
Reviewed 3 December 2016

We stayed at this hotel for one night only and they manged to screw even in such short span of time. 1) There is no intercom in the room. 2 mobile phones are printed on the wall of the room and you are supposed to call from your own cellphone in case of any issue. 2) The tv was not...

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1Thank silky g
Dhaka
Reviewed 26 November 2016

Huge property with lots of trees and beautiful landscape. It has direct view & access to sea. Our entire stay was memorable. Myself and my wife - we both enjoyed very much our stay at this beautiful resort. All the staff were polite & helpful. Easy to reach nearby locations like Panaji, Old Goa etc. Property itself covered long landscape...

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1Thank Mehedi B
Reviewed 14 November 2016

We had booked this resort for 3 days. Staying even 1 day was such a worst experience that we cancelled our next 2 days booking through Makemytrip and left hotel next day itself. Apart from the well maintained garden there's nothing at all to praise about. 1) We changed three rooms in a single day(317 exotic room, 217 & 218...

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4Thank TinaKaiv
Singapore, Singapore
Reviewed 12 November 2016 via mobile

It's very very average place. Rooms are not clean, closed for Long duration wherein you do end up sharing bed with reptiles and roaches. If you are planning on camping or trekking or living in the jungle, this maybe the best indoor place to start. Food was average. Staff is responsive and the manager was very helpful. But this is...

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2Thank Seethu V
Reviewed 6 November 2016 via mobile

Visited the place from 2nov to 5 Nov. The place is very nice and peaceful but the food and service is pathetic. Being located on an isolated location near naval museum you have to travel min 10 kms for anything you want other than what the hotel offers. The rooms are well maintained and clean.But lots of stray dogs on...

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2Thank Yadnyadatta H
nishakarlavaz, Manager at Stonewater Eco Resort, responded to this review

Thank you for having shared your experience at Stone water Eco resort.we are glad you found the property peaceful and appreciated the rooms we have to offer our sincere apologies that the food and service did not Meet with your expectations and we are extremely sorry for all the inconveniences that have been caused to you. We have noted with...

Reviewed 1 November 2016

We were booked in this place for a re-union of sorts for 3 nights. Astoundingly, I am unable to comment anything positive about this property. The overall place is run down. The log cabins needed refurbishment about 5 years back. The cabin where I was staying - the AC worked only on one setting (too high), the main door key...

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1Thank DiscoverySS

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included

Additional Information about Stonewater Eco Resort

Address: Karma Woodhouse Estae | Santrem Beach, Issorcim, Bogmalo 403516, India
Region: India > Goa > Bogmalo
Price Range: $106 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stonewater Eco Resort 3*
Number of rooms: 25
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Also Known As:
Stonewater Eco Hotel Vasco Da Gama
Stonewater Eco Resort Goa/Bogmalo
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Questions & Answers

Here's what travellers have asked, with answers from Stonewater Eco Resort staff and other travellers.
4 questions
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New Delhi, India
8 months ago
GURGAON

Dear Ms. Nisha,

I checked in at 12:00 pm & called you around 4:00 pm & told you that I am writing a review on your service. Hope you understand the level of service & luxury provided by you in 4 hours.

Then you offered no bill for food & discount on room fares. Hope you remember, you sent a cake also in evening, which I respectfully returned because we were in hurry because our whole day was ruined by your luxury/pathetic service.

Don't lie that I told you about the review within half an hour of checking. Check phone records (pics attached).

Then again you are lying by saying, that we asked for free room. You are a great liar.

I paid in advance & surely I know, nothing comes free in this world. That is why didn't accepted any of your above offers for discount.

I am from retail field & understand the importance of customers, their service, quality & also the taxes you are mentioning. Most important, you don't lie.

I can understand now, why the service was so poor.

To answer the question from the owner of resort, "What can the management do?", : I m telling you- stop lying, improve service, clean your rooms/balconies, remove ants prior checkins, clean bath tubs, train your people, tell them to behave properly, don't try to buy Bad Experiences & stop blaming the customer if you are unable to raise your servce standards.

Pls note:

You have a great property, just learn management & stop lying.

You can learn a lot about management on internet if you get time after posting lies.

PS: If you did a single thing to improve the service & given me any single luxury, post coversation with you, do let me know here.

over a year ago

See all questions (4)

Questions? Get answers from Stonewater Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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