Since we had a 6:30 AM flight, we decided to stay at an airport hotel the night before our flight home rather than take a water taxi so early. This was an excellent choice!! It is still not easy to get here as you have to take a water taxi and then go thru the whole airport to get thru to ground transportation. It involves a long distance with your suitcases from the water taxi drop off. Then depending on the time of day, you take a taxi to the nearby hotel (20 euros). The hotel was very nice with good size rooms and a very good restaurant. Taking a taxi to the airport was 30 euros as their shuttle does not operate so early. Arrange for the early morning taxi at the front desk.
Located a 12 minute walk, or a 2 minute bus or hotel shuttle ride from Marco Polo Airport. Nice upscale rooms, quality decor, very comfortable bed, nice linens, big TV with multitude of channels, nice updated bathroom, huge safe to store valuables / laptop while out for the day. Extremely clean throughout. The restaurant is excellent, specializing in seafood. Nice bar area. Some spa amenities. Very quiet area. Free parking. A bus to the city stops across the street from the hotel. Or you can walk to the airport in 12 minutes and take one the Alilaguna boats to the Lido, Murano and the main island and San Marco. A treat to see all the islands from the laguna. We've stayed at this hotel several times, always pleased. Very nice and helpful staff too.
Not the cleanest (slightly below average), definitely outdated, and not terribly quiet. BUT located very convenient to the airport and the staff is very kind and helpful. Not sure if I’d stay here again- but if I do it’s because of the staff.
The staff was kind and attentive. This is a great hotel if you are flying out early or arriving late from/into Venice. It is not an anchor hotel for a Venice experience. The restaurant would not make alterations to meals. 15 minute walk to airport. If flights are cancelled, an ideal hotel for an overnight stay.
Water slow to drain in the both sink and shower. The meh continental breakfast is a ridiculous €10 euro. (Has always been included at the Courtyard’s I’ve stayed at throughout North America.) The shuttle to the airport is €5. Should be included!! €5 for a bottle of beer in the vending machine that’s like €2 at a grocery store. Just feel nickel and dimed at every turn here.
Just checked out on Aug 13. First of all, despite what the website says, the restaurant and bar were both closed. We were charged 80 euros for breakfast, no indication that there was any charge until we were handed a bill. The desk clerk insisted that he told us about the charge during check-in, however, none of the 3 adults in our party listening at the time heard anything about a charge for a small buffet breakfast. I contacted Marriott, they were no help, she said we should assume you pay for it. So buyer beware, we learned our lesson.
My family and I had enjoyed a wonderful 8 day visit in Rome prior to arriving in Venice for a two nights stay at the Venice Courtyard Airport before returning home. The airlines changed our flights and that caused us to change our hotel arrival and departure dates in Venice. After calling to change our hotel stay, I realized there were mistakenly 6-8 reservations. I requested that all but 4 of the room reservations be canceled. Upon arrival and check-in for our family’s 4 rooms for 2 nights, I was informed that there were 6 reservations showing and I would be charged a “no show”for the other two rooms. I was shocked and hurt. I vehemently objected and asked to speak with the manager. The staff said they would have the manager call me. I used a different credit card to check into the rooms other than the one used to guarantee the stay. We were exhausted so upon everyone presenting their passports for check-in, I immediately went into my room and called Marriott Bonvoy to complain about the 2 rooms that the front desk said had not been canceled. I repeatedly called the front desk asking why the manager had not contacted me. I was finally able to locate one cancellation email and forwarded it to the front desk. They said that would help. I was extremely upset the entire stay. Other guests that overheard what happened and saw my anguish suggested that the hotel was discriminating against us. They couldn’t understand why the manager was being so rude and persistent about charging a guest for 2 additional rooms when it was obvious that a mistake had been made. The staff felt caught in the middle. I apologized to them for my frustration and discontent over the manager not calling me as promised. Upon check out, I saw that they had added the 2 nights “no show” to the card that I used to pay for the 4 rooms we used for 8 nights, They added those 2 “no show” rooms to the credit card I used to checkin without my knowledge or consent. This was not the same card used to guarantee all the rooms. The 2 additional rooms were fraudulently added to my bill. Marriott Bonvoy sent me an email (copying the hotel manager) stating that the manager had agreed to only charge for one room as a “goodwill” gesture. I objected to paying for 1 night outside the 4 rooms and 8 nights we stayed. Then the hotel manager sent me some really unprofessional, bullying emails taking exception to the suggestion that our treatment was discriminatory. She then said since I had filed a dispute with my credit card company that she was withdrawing her “goodwill” gesture. I had already forwarded a copy of the cancellation to Bonvoy and my credit card company, so it was evident that she was not extending any “goodwill”. I was just able to provide proof. Obviously as a Titanium member, I am a loyal Marriott guest. However, this experience has hurt me to my core. I have never experienced such harsh, punitive and unprofessional treatment. I could never go near that place again as long as that woman is employed there. I’m still awaiting a resolve because she’s insisting on going after me, despite the fact that we showed up and paid for a total of 8 nights for the 4 rooms that we requested and that a mistake was made and the other rooms were apparently not canceled as requested.…
This hotel is clean, modern and with very large bedrooms and bathroom and beautifully furnished. The public areas are spacious. The hotel offers a shuttle to Venice airport for a small fee which is only 5 minutes away. (No noise from aircraft) There is a bus stop outside on both sides of the road going to and from the airport or to and from Venice Piazzale Roma (Bus Station). From there you are a couple of minutes from the vaporetto stops or you can walk into the centre of the city. Bus ticket return costs 3Euros per person into Venice or 8Euros per person to the airport. Breakfast is great with many choices. There are a couple of restaurants just down the road. Though pricey, well recommended.
Family was taking a cruise and had three days in Venice before cruise. Stayed at Courtyard Venice Airport due to its proximity to airport, its airport shuttle and the public bus to Venice and San Marco Piazza. The hotel was very convenient and easy to move between our destinations; although the shuttle's last run is 1:00 pm, it fit into our arrival and departure schedule nicely. There is not much around the hotel itself, but if you are using it as a base to see Venice, it works well. The public bus trip to the city is about 25 minutes, but only costs EUR 1.50; so, the lack of activity around the hotel itself is not a significant issue, especially when comparing to the rates of hotels closer in. The rooms are sufficient in size and kept very clean. The staff were friendly and able to address all of our questions or issues quickly and professionally. The hotel offers a restaurant/bar so you can find good food and very reasonably priced wine. So, if you are flying into or from Venice Marco Polo airport and want to do a short tour of Venice/Murano/ Burano, the Courtyard Venice Airport is a good selection for a place to stay.…
My first clue was when I could not find the hotel shuttle and had to call the hotel and the woman that answered was very short and said “it in is the second lane”. It wasn’t. It showed up about 10 minutes later. We ran into another couple that mentioned they had the same experience. The shuttle driver was nice, but the woman at the front desk was very curt and acted like we bothering her. She gave us NO information regarding the room, breakfast, etc., other than where the room was. The room was very small. We found out the hard way that we had to slip our card in a slot to keep the lights on. The bed was soft and the pillows hard. The hotel restaurant had limited choices for lunch – none that appeared appetizing. We took the bus into Venice and had a wonderful lunch. They would not sell use bus tickets at the front desk and we had to walk a couple blocks down to a tobacco shop to get the tickets. We were tired and returned before dinner and were forced to eat at the hotel restaurant. Service was incredibly slow and we waited 50 minutes for our food. My wife’s lasagna was about a 4 out of 10 and my spaghetti carbonara was the worst I have ever eaten. Good thing I had a great lunch as I could eat less than half of my food. We hit bed early and were awakened to the strong smell of cigarette smoke at about 1:00am. The room was supposed to be a non-smoking room and both my wife and I were coughing from the smoke. The smell lasted until morning when we propped the door open to air out the room. We mentioned it to the front desk and the clerk said we could move, but we were in the process of final packing for our flight home and it would have been a major hassle to gather everything up. It also would have probably been useless as it appears they intersperse the non-smoking room among smoking rooms. We should have moved as we experienced the same smoke issue the next night. The included breakfast was pretty good other than needing a straw to eat the runny scrambled eggs. The 5€ airport shuttle cost 30€ prior to 5:00am so those with an early flight get screwed for a half mile ride. We will not be staying again.…