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Jl. Raya Haji Km 1, Lagoi, Bintan Regency, Riau Islands Province 29152 Indonesia
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 18/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Natra Bintan, a Tribute Portfolio Resort
Updated 18/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 Specialty lodging in Lagoi
Location
Cleanliness
Service
Value
Enjoy a glamorous experience on Southeast Asia’s largest man-made saltwater lagoon. Natra Bintan, A Tribute Portfolio Resort offers nature, adventure and luxury on Bintan Island, in Indonesia just an hour from Singapore. We are a perfect retreat for families, couples, solo travelers and corporate guests. Our resort sits amidst greenery and it offers 100 safari-themed tents where you can camp luxuriously with your own private patio, garden and rainforest shower. All of our accommodations have complimentary Wi-Fi and air conditioning.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Bar / lounge
Bicycle rental
Boating
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Water park
Walking tours
Car hire
Taxi service
Body wrap
Couples massage
Manicure
Massage
Pedicure
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Picnic area
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Whirlpool bathtub
Telephone
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Indonesian, Malay
Hotel links
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788Reviews93Q+A100Room tips
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shanamwander wrote a review 3 Sep
Singapore, Singapore24 contributions36 helpful votes
The resort is at Treasure Bay with lot of activities. The rooms are well-equipped and cleaned. Service is excellent. Staff are young and could learn a bit more about the area and guide the guests better but they are all cheerful and friendly and are willing to go to great lengths to keep the guests happy. We went when the resort was not crowded and we received our room service in a very short time. Food taste and quality are not the best but the nearby resort Anmon has great food and cocktails. While Natra's breakfast was pretty good with a lot of variety, the rest of the meals were average, especially not great for vegetarians or kids. Especially being under the Mariott family, they can definitely improve on that.Overall, we had a pleasant stay
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sawarto sawarto wrote a review Aug 2022
Singapore, Singapore35 contributions49 helpful votes
Property's Favourite Review
Amazing time we had with my family. The biggest lagoon in south east asia right next to it. Boast 50 olympic sized swimming pool of 800m length. A long swim if you think about it. They are countless sports and fun water activities to try. We rented e scooter which was really fun to ride around the lagoon. Had some fireworks and lantern release and pops for kids experience. My boy enjoyed it. Upgraded to room that comes with private jacuzzi which was pretty cool. Never stayed in canopi style resort and this is our first. However rooms are alittle wored down in some areas. Aircon is super powerful. However things are clean and very well kept. it rained for 2days and hence you see some mosquitoes. Nonetheless ask for moozie spray done by housekeeping immediately and problem went away. Not a big issue. Everyone was very helpful throughout! Special mention to front office Reza, Agus and Payy and team from all day dining. Thanks for the good service! Breakfast selection of indonesia flavour are delicious. Good range offered. Ala carte and in room dining is good! Complimentary ferry terminal transfer. Check out the zoo nearby! Kids will love it especially the animal feeding experience. Thank you Natra team!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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angga p wrote a review Aug 2022
4 contributions3 helpful votes
I had been stayed at natra for business purpose and i order the suite room for my director. But when i check that suite room,that room not worth it for occupied by guest especially for vip guest. The room is moldy dan the ac is leaking. And the hotel is not responsible for replacing or compensating
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natra Bintan a Tribute Resort, Pemasaran at Natra Bintan, a Tribute Portfolio Resort
Responded 4 weeks ago
Dear Mr. 333anggap, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. After the investigation with our internal team who handles this group, We found out that our team already coordinated with group PIC regarding the room allocation. Both parties noticed that the room was assigned and agreed by PIC for VIP wasn't as expected. However, our team had already offered another room to be assigned for VIP, and our team and PIC together checked rooms (in total 8 rooms) as options then the PIC decided to assign the VIP to our Lagoon View Tent with the reason near Crystal Lagoon and they love the room interior. I have shared your feedback with the entire leadership team to ensure a similar case is not happening in the future. Once again, thank you for taking the time to share your feedback and We hope We have a chance to welcome you again for the memorable stay with Natra Bintan, a Tribute Portfolio Resort. With Warmest Regards, David Tambunan Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DY12 wrote a review Aug 2022
Singapore, Singapore4 contributions
I ran a team offsite at Natra Bintan and received the best service I've ever seen from a hotel/resort. Purnama and her team were attentive to every aspect of the event from the set up of the event hall, coffee breaks, lunches, dinners to transportation and even my personal laundry. I cannot commend enough on the brilliant care they took of myself and my team. The food (especially the Indonesian specialties) were divine, the tents were well kept and clean, and AC was cold enough to battle the heat of the afternoons. The open air shower was a refreshing experience of nature! Separately, they also arranged transport for us try other venues for dinner. Purnama and team also planned extremely fun team bonding activities for my team, the facilitators were so creative and humourous and there was a photographer to capture the moments with very well-taken pictures, we had so so much fun! The only problem I have now is my team will be expecting the same wonderful experience every year now!
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Date of stay: July 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Denise D wrote a review Aug 2022
11 contributions
+1
Hospitality at its best. Although we arrived way before check-in time, they tried to accommodate depending on the last guest so we had to wait a while but the serenity of the blue lagoon allowed us to relax immediately without having a care in the world. We were had chargeable ala carte menu while waiting for our tent to get ready but it would be a nice touch if they could provide complimentary beverages or even snacks for guests who arrived too early due to ferry timings - considering the prices they are charging. Checking in was a breeze, waiting for the room to be ready was alright and when we finally got to the tent - it was an experience. Spacious (though the sofa bed wouldn't sleep 2), I think the maximum capacity of each tent is 3 pax. Loved the outdoor shower and toilet and though our lagoon view was not as fantastic, it was great to relax in the jacuzzi that was part of the package we booked for. Food could be better given the prices, let's hope for an improvement on that. There were sufficient options for the buffet breakfast - all decent food. The staff did their best, and I appreciate how attentive they are to as many guests as possible. Overall, I would go back again if my tent has a better view of the lagoon and the food is better.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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iammars wrote a review Jul 2022
Singapore, Singapore151 contributions112 helpful votes
I had high hopes for this stay, but sadly it fell way short. I had requested an early check in. We arrived early, as expected, and had to wait 3 HOURS for our room to be ready. Does it really take 3 hours to clean a room? While we were waiting, they offered me a free upgrade to their "best" room (611). We we finally got it, I'd wished we kept our original booking. They call it an upgrade... I went from being two rows back from the lagoon to being at the very back of the property. The indoor spa, which is the the hook and why it's consider the best room, looks nothing like it does in the photos on the website, and the side of it was water damage and coming apart. I was too scared to look underneath to see what could be living under there (the bathrooms are outdoors - not under cover). After feeling like I'd been cheated, I asked for my original room only to be told I couldn't have it, but that I could have a cheaper room right at the front, nearest the lagoon (108). This was a great room, much better than their "best" room. Cheaper and closer to everything. I was finally content, even though the shower was fully turn off and I had to call maintenance to come and fix it. Even then, it dripped continuously the whole time we were there. Also, the food at this place was very disappointing, even the "local" food. I wouldn't stay here again, but it has nothing to do with the staff. They were the one positive. They were very friendly and helpful. Sari especially.
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Date of stay: July 2022
Location
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Room Tip: Do not book the most expensive rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natra Bintan a Tribute Resort, Pemasaran at Natra Bintan, a Tribute Portfolio Resort
Responded 2 Aug 2022
Dear Marcelo L, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room conditions is below our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent the defects in the room and lack of the room inventory from occurring in the future. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Ranti Effendi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicholas C wrote a review Jul 2022
1 contribution1 helpful vote
Booked 3 tents for a total of 2 nights. Received warmth and professional service from the moment we stepped into the resort till the moment we left. All staff were very friendly, and sincere in their interactions. They put in alot of effort in making you feel welcomed. They were very accommodating to all our requests. I will highly recommend this resort if you are looking for a wonderful getaway for everyone. Families with young children to enjoy water sports in a safe enviroment. Thank you Team Natra! Will definitely be back.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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SugarBunnies wrote a review Jul 2022
Singapore, Singapore27 contributions40 helpful votes
We stayed for 2 nights at Natra Bintan on July 2022. We never tried glamping before, so we thought why not.

 HOTEL - Natra Bintan offered a free shuttle that only took about 5 minutes to get there. Their check in time is at 3 PM and they were generous enough to let us check in before the time as soon as there's a room that are ready for us.

 ROOM - When we arrived in our room, the first impression was what a quite old room. I must say most of the things, if not all, inside the room already quite old and almost worn out. For example the leather in the nightstand already peeled off, the bed frame make a noise when you move a little (goodbye good night sleep), the door to the outdoor shower cannot properly closed or opened without a little force, there's still a chicken bone that sit peacefully in the little garden inside the bathroom that has not thrown away (probably the guest before us that thrown chicken bone after eating, dunno). Those were clearly the downside of the room. We were hoping that for a five star hotel that has a pricey room will have a prime, if not excellent, condition. But no, that's not the case here.

 SERVICE - The biggest downside was when we ordered in room dining. When ordered, we were told that the food will be ready within 45 minutes. But after waiting for about an hour the food was nowhere to be found, we called them again and said they will check on it and apologize as the restaurant really crowded and took longer than it should be. After another hour (so total of 2 hours waiting up to this point), we called them again and know what? They said the delivery man has already went to our room and there's no one around. Like, what the fluff? While we were waiting, we really paid attention if there's someone that will knock our door and we were always checking outside thinking if the food has been placed outside, but no. There's no one knocking our room and there's nothing outside our room. This thing made us really upset, especially when you are in a hungry mode. Finally, they managed to bring our food, our COLD food to be precise. Really make me speechless. When the front line checking with us again, asking if we already received our food, I said yes and emphasize the coldness of the food. They apologize for it and said will check with their F&B team about this. We cannot wait for their call again, as at this moment we already too hungry to wait and starts eating our cold food. In the end, they offer us a brand new food and we decline the offer, as we are about to finish our dinner. Why they never think to change our food, without being asked and before deliver it to us, into a new one in the first place. It's the least they could do for that lame in room dining service they have provided. We also never asked for a discount nor a free meal for that. This was, without a doubt, a very bad experience we ever encountered. FOOD - Natra Bintan only has one restaurant that serve your all day dining. The food for lunch and dinner taste great, with a hefty price tag of course, and the variety not that much. But we don't mind as long as the food taste great. As for breakfast, taste is so-so and not as good as their lunch and dinner.

 POOL - Natra Bintan has one enormous pool. But 95% of it was used for their water activities and the rest was for casual swimming. Also be careful with their pool deck near the restaurant, the wood floor is not flat and if you are not careful enough, your toe nail can be hurt and ripped, just like mine.

 Overall, we really enjoyed the food here, but hesitate to go back or even recommend to our relatives to stay here. Not until there's an upgrade from the hotel for their room, at least.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natra Bintan a Tribute Resort, Pemasaran at Natra Bintan, a Tribute Portfolio Resort
Responded 17 Jul 2022
Dear SugarBunnies, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve our service levels and product provided to our guests. Receiving swift and flawless service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with all of hotel leadership team. We will work to improve our service levels and product and do our best to prevent the same issue from occurring in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. In the meantime, I wish you wonderful days ahead. Sincerely, Ranti Efendi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KO wrote a review Jun 2022
Bangkok, Thailand18 contributions1 helpful vote
Nice Room. Nice Food. Nice View. Friendly staff - Muh was attentive and provide personalized service. But other Staff need to recognize Elite Members by Salutation. Nice Jacuzzi but too many dead insects. Overall, great day.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natra Bintan a Tribute Resort, Pemasaran at Natra Bintan, a Tribute Portfolio Resort
Responded 27 Jun 2022
Dear Thehistoryprofessor7 Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that you and your family had a great stay, and your appreciation to the attentiveness and friendliness of Muh has been passed to him, this will certainly motivate him to keep up the good work. We have shared your feedback regarding the Elite member recognition with all of the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. In the meantime, I wish you wonderful days ahead and we look forward to welcoming you back in Natra Bintan, a Tribute Portfolio Resort. Warm regards, Ranti Efendi Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pearlie wrote a review Jun 2022
Singapore, Singapore109 contributions87 helpful votes
Stayed in jacuzzi tent and garden tent. The jacuzzi was great for rainy days. Water was sufficiently hot and bubbles and water jet works well and strong. Location wise, both are deeper away from lagoon. Jacuzzi tent is the furthest. I previously stayed when it was still called Canopi. Under Mariott’s management, it has been well maintained, the sole restaurant looks gorgeous with great views, food is slightly nicer too. Love the breakfast I had every morning. Really great. The spread is good and good quality food when I compare to the previous canopi. The service given throughout the stay was excellent and quite personalised despite being at high occupancy. My only gripe is that in the jacuzzi tent for a family with 5, we were given one tin y tube for shower gel for 2 days stay. They gave an extra tube for shampoo and conditioner but didn’t for shower so I wasn’t sure if they were concerned we put it to the tub (which we did not.). It was quite apparent when I move to garden tent and they provided the shower gel in a big 500ml bottle (not mini tube). Hotel has been split from the Chill Cove mgt but there is still 20% discount given to hotel guests for the activities. Love riding the e-scooter around the lagoon.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Garden tent is the same as the jacuzzi tent except for the jacuzzi.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$158 - US$239 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Canopi Bintan, a Tribute Portfolio Resort
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
100
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Frequently Asked Questions about Natra Bintan, a Tribute Portfolio Resort
Which popular attractions are close to Natra Bintan, a Tribute Portfolio Resort?
Nearby attractions include D'Bintan Salon Day Spa (2.1 km), Nirwana Beach Club (3.9 km), and Banyan Tree Temple (2.8 km).
What are some of the property amenities at Natra Bintan, a Tribute Portfolio Resort?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Natra Bintan, a Tribute Portfolio Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Natra Bintan, a Tribute Portfolio Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Natra Bintan, a Tribute Portfolio Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Natra Bintan, a Tribute Portfolio Resort?
Conveniently located restaurants include Warung Yeah!, Saffron, and Marine Cafe.
Are there opportunities to exercise at Natra Bintan, a Tribute Portfolio Resort?
Yes, guests have access to an outdoor pool during their stay.
Which languages are spoken by the staff at Natra Bintan, a Tribute Portfolio Resort?
The staff speaks multiple languages, including Indonesian and Malay.
Does Natra Bintan, a Tribute Portfolio Resort have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Natra Bintan, a Tribute Portfolio Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.