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Swiss-Garden Beach Resort Kuantan

3.6 km from Beserah centre
  • Pool
  • Fitness centre
  • Room Service
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1 room, 2 adults, 0 children
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656-2657, Mukim Sungai Karang | Balok Beach, Beserah 26100, Malaysia
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906 Reviews from our TripAdvisor Community

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There are newer reviews for Swiss-Garden Beach Resort Kuantan
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Showing 813: English reviews
KL
Reviewed 24 July 2015

The rooms are lovely, the babycots are very old, the best is the pool and beach but please find something else to do after 2pm because than the pool is very crowded and you will find it very dirty specially the kids one and the reason why is because the people go in there with cloths on instead with swimsuits....

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Helpful?
2Thank GIGIVIAJERA
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. Thank you also for giving us your valuable feedback during your stay with us. We do apologize for the shortcomings during your stay and remedial measures will be taken to ensure that the points that have been highlighted are not repeated again. We do hope that when you...

Rotterdam, The Netherlands
Reviewed 24 July 2015 via mobile

We stayed at the hotel for 2 nights. Very friendly staff, genuinely interested in you. Rooms were very clean. The balcony is a nice addition. 2 separate pools, 1 for kids and a deeper one (5ft) for adults. The dinner was especially good, the food tastes very good, and I was very surprised by the variety of the buffet. On...

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Helpful?
1Thank Bas d
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan We are indeed glad that you had enjoyed the services rendered and had also enjoyed the facilities at the Resort. We have also informed our staff who are delighted that they had met your expectations. We thank you once again and do look forward to meeting up...

Kuala Lumpur, Malaysia
Reviewed 23 July 2015

An old hotel which has been there since I recall but very well maintained.... if any comments at all, would be to purchase new baby cots! Otherwise, the facilities are beautiful and the children will love the kids room and mini arcade where they can play a game or 2 while its too hot or raining out there.

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Helpful?
Thank traveltoes17
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are truly appreciative of your positive feedback during your stay at our Hotel. We have noted on your feedback regarding the baby cot and we are currently awaiting the arrival of the new baby cots. We thank you once again for staying with us and look...

Kuala Lumpur, Malaysia
Reviewed 19 July 2015

Stayed here for 2 nights with my credit card RM500 per night discount vouchers. The rooms are pretty big but rather plain and seriously needs some refurbishment, the aging is showing. The bathroom seems to have been renovated recently with a rather nice colour scheme of white and red which makes the bathroom looks pretty big. Staff at checking in...

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Helpful?
Thank chookyan31
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you also for taking the time to give us your valuable feedback and we will work on the points that you had mentioned for further improvement. We do apologize for the inconvenience caused and we do hope that you would give us another opportunity to serve...

Kuala Lumpur
Reviewed 16 July 2015

We visited Swiss Garden Beach Resort for the 3rd time in June 2015 with my family. Check in: The check in is still not good. We booked for 3 rooms one month in advance for low season (fasting month and weekdays), requesting for adjacent rooms but when we got there, only 2 of the rooms were side by side. Only...

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Thank Eatophilia
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort We have noted on your feedback with regards to the allocation of rooms and we have taken remedial measures to ensure that there is no repetition of this in the near future. We are glad that you have seen improvements to our breakfast buffet and we will continue...

Reviewed 8 July 2015 via mobile

I booked 4 rooms on last week. My friend's room that floor is so dirty. It's with dust n some little sand. My room that blanket is smelly & bed sheet is dirty with bacteria. My partner woke up next day her body having skin problem. Red & itchy. Look very terrible!!! Kettle is dirty on bottom when I use...

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3Thank JJ L
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. we thank you for taking the time to give us your feedback during your stay and we do apologize for the inconvenience caused especially on your room. We have informed the department head to review the standard policies s and ensure that standards are maintained to the highest...

Reviewed 3 July 2015 via mobile

We stayed here on 27th June 2015. Nice clean sandy beach. With little crabs..my kids love looking at them. Room is clean and comfortable with balcony and bath tub. Family friendly - has nice kids pool and small playground. Ample free parking in the hotel. Kind and efficient staff. Delicious Ramadhan buka puasa buffet. A Peaceful place for us. We...

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1Thank Nuruladni
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss garden Beach Resort and we are indeed glad that you had enjoyed your stay at our Resort and also enjoyed the Ramadhan buffet that was served. We do hope that you will continue to stay at our Resort whenever you are in Kuantan. Thank You,

Reviewed 2 July 2015 via mobile

Nice relaxing hotel , nice beach with full activities , nice swimming pool , Really enjoy trips, Food is good especially TimSum at the Chinese restaurant , buffet is delicious but better don't go at Ramadan months coz always fully booked and can't relax (will look like war to get food) , Ya, customer services nice and helpful, night live...

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1Thank PatrickChai
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking the time to give us your feed back during your recent stay at the Swiss garden Beach Resort. We are indeed glad that you had enjoyed your stay especially the food on offer. The Chinese Restaurant is well known for it's Dim Sum in Kuantan and we are glad that you had enjoyed the food. Thank...

Buderim, Australia
Reviewed 1 July 2015

Room was of adequate size, clean, sufficiently modern and well serviced. Hotel staff were attentive - we were 'westerners' so we stood out like sore thumbs. There is a good variety of foods for breakfast, catering for most tastes. Dinner was well catered for with restaurants providing an excellent buffet, red meat and seafood Bar-B-Que and a very good quality...

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1Thank Wayne B
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are truly appreciative that you had enjoyed your stay at our Resort and also enjoyed the Food and beverages that were on offer. We do look forward to meeting up with you during your next trip to Kuantan and do hope that Swiss garden would...

Reviewed 1 July 2015 via mobile

We stayed at the Swiss Garden Resort from 12 to14 Jun 2015. We were deciding initially between Hyatt and Swiss Garden but after reading both reviews , we decided to stay at Swiss Garden. It was definitely a good choice . Though the room look run down and needed some refurbishment , the service is good 👍 . All the...

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1Thank FM47
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking the time to give us your feed back during your recent stay at the Swiss garden Beach Resort. We are glad that you had enjoyed your stay at our Resort and also enjoyed the services rendered by our staff, who are truly assets in our organisation. We have also passed on the good comments on the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 656-2657, Mukim Sungai Karang | Balok Beach, Beserah 26100, Malaysia
Region: Malaysia > Pahang > Kuantan District > Beserah
Price Range: $87 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travellers.
9 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“accessibility near to the lift is much better”
 of 5 bubbles JunaidahUda, 7 Feb 2017 | Read review
“Choose rooms which are facing the pool”
 of 5 bubbles , 6 Feb 2017 | Read review
“Rooms facing the pool are quieter at night but noisy in the morning while rooms facing the street can be noisy throughout.”
 of 5 bubbles robertdA2302FS, 4 Feb 2017 | Read review
“just pick one nearer to the beach”
 of 5 bubbles , 11 Jan 2017 | Read review
“They have designated non smoking floor, do ask for that if preferred. Do ask for rooms overseeing the beach for best views.”
 of 5 bubbles , 16 Dec 2016 | Read review
5 of 5