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Matfen Hall

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Near Newcastle-upon-Tyne, Matfen NE20 0RH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$360
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Free cancellation until 01/02/22
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Booking.com
US$343
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Free cancellation until 01/02/22
US$343
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Free cancellation until 31/01/22
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Priceline
eDreamsUS$343
TravelocityUS$360
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (47)
Dining (46)
What is Travellers’ Choice?
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What you can expect during your stay
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travellers' Choice
Matfen Hall Hotel, Golf and Spa is conveniently located just 15 miles west of Newcastle in the charming village of Matfen. This former stately home is set in 300 acres of landscaped gardens, parkland and woodland and has been a popular Hotel since 1999. Enjoy true Northumbrian hospitality at Matfen Hall; the Hotel offers 53 bedrooms, individually decorated in both traditional and contemporary styles. Our Spa offering boasts a swimming pool, thermal suite, jacuzzi, gymnasium and tranquil treatment rooms with a divine range of luxury products. Our Golf Estate includes a 27-hole course, par 3 course and driving range open to members and guests alike. The Emerald Restaurant offers an exquisite fine dining experience or, for something less formal, our Orangery or Needham Bar serve lighter meals, drinks and snacks all day. Perhaps the jewel in our crown however is the Hotel’s Gothic Great Hall.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Golf course
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Safe
Telephone
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
57Reviews0Q+A15Room tips
Traveller rating
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Popular mentions
Karen D wrote a review 17 Jan
1 contribution
Marten Hall was a stunning house with beautiful grounds. The staff were lovely and helpful. However, we had afternoon tea which was fairly expensive but was very average. Sausage rolls contained a sausage that resembled a hot dog. Sandwiches were very basic and sparsely filled. Pork pie had meat that looked insipid and cakes were very average. No refill offered on pots of tea nor choices of black tea apart from English breakfast or Earl Grey. The staff were great it just felt like they cut corners on the food quality.
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Date of stay: January 2022Trip type: Travelled with family
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Shortcakie wrote a review 6 Jan
Leeds, United Kingdom27 contributions8 helpful votes
I loved this hotel. We wanted a treat between Christmas and New Year and upgraded to a Luxury room, with our family of four (our boys 11 and 13 slept on a sofabed each). The exterior is impressive, the main hall is impressive, the decor is extremely impressive and the Christmas decorations were beautiful - each public room seemed to have a different themed tree. Our room (3) was enormous, central, quiet and with tremendous views. Huge bathroom with underfloor heating. We used the pool in the Retreat at least once a day. Children are welcome between 7am and 10am, and 5pm and 7pm. There may be some flexibility if its quiet. This was unsupervised. By the end of the day it can get a bit untidy as a result - but its a wonderful space nonetheless. I had excellent service when enquiring and arranging what we needed. I've taken a star off overall as whilst everyone was very friendly and willing, the restaurant staff don't seem experienced enough for the high-end nature of it, needed several waves and a couple of repeat requests. I can't understand why only some people in restaurants can take orders, and others can't seem to and have to get someone else. It was a quiet time of year so staffing may have been challenging to balance across the whole venue - hence unsupervised pool area etc. There was a wedding on the first night of our 3 night stay. It is an incredible venue for a wedding - I had a good explore round the rooms on other evenings - and whilst the ceremony takes up the main hall and guests are in there in the afternoon and evening, they dine separately and go downstairs to a Cloisters bar for later, so no bothersome noise at all. In April 2022 the GoApe in the estate will open again. As it was winter we only ate in the Emerald and the Needham (bar) and not the Orangery or separate Keepers lodge. The Emerald had quite high end food but portion sizes varied a lot - the monkfish tail was tiny whilst the fillet steak with chips looked giant in comparison. All was very tasty though. The room itself is gorgeous. Lovely breakfasts each day with small continental buffet, and waited service for hot food and the rest. The quad biking nearby is adults only. We don't play golf so can't comment on that - but the grounds with stream running through are beautiful to look out on.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: Rooms 1-16 are in the original building, including Luxury rooms, the rest are in the new wing
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ireneS480 wrote a review Dec 2021
Newcastle upon Tyne, United Kingdom142 contributions92 helpful votes
Attended for my son’s wedding last week. Stayed for two nights. Food was fabulous throughout and our relatives dietary needs re none gluten and diary were met with no drama and they were very impressed with the options they were given. Every staff member was friendly professional and couldn’t help us enough. Enjoyed it so much have booked for an overnight stay early next year
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: Balcony rooms have lovely outlook
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1 Helpful vote
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Easily_pleased022 wrote a review Dec 2021
Newcastle upon Tyne, United Kingdom47 contributions42 helpful votes
We had Afternoon tea and a Santa visit at the weekend and had the most magical experience. The Santa was great, spent loads of time with us and overall it was a great day! Refurb is looking good, would be interested to go spend an overnight stay soon!
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Date of stay: November 2021
1 Helpful vote
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York guests wrote a review Nov 2021
1 contribution3 helpful votes
We have had many wonderful stays at this hotel under its previous ownership, but our recent stays under the new owners have been very disappointing. The hotel has undergone substantial refurbishment, and the prices have been significantly increased. However, the hotel has lost sight of the importance of providing good quality service and produce. The staff lack attentiveness and the food served in all the restaurants is over-priced and at best indifferent. The quality of the food served at breakfast is particularly disappointing with the pastries being cold, flavourless and stale and the toast being pale coloured, cold mass produced sliced bread (and despite us asking for a mixture of brown and white we only got brown). The hotel in concentrating a lot of its efforts on weddings. This is proving detrimental to the service provided to hotel guests as parts of the hotel (including the entrance and reception) are inaccessible to hotel guests during weddings. Staff are being focussed on the weddings leaving hotel guests having to wait to be served in the bar. This is review is being left after we decided to check out a day early from our latest and now final stay at Matfen. We stayed at the hotel shortly after it re-opened following the refurbishment and during that stay we encountered a number of problems. The hotel offered us a complimentary upgrade if we were willing to return to give then another chance. This latest visit was us taking the hotel up on their offer. The reason for leaving early was the culmination of a number of issues most of which in isolation would be trivial but the shear number of issues was unacceptable. Maybe we should have been suspicious that the hotel was going to be disappointing when the porter sat and watched my wife wheel a suitcase into reception and then go back outside to get the second case without him offering to help (I was parking the car). The final straw for us was returning to the hotel having been out for the morning to be intercepted by a member of staff and told that we couldn’t go through the front door because there was a wedding. We were escorted round to the back of the hotel where the staff member had to knock on a window to get a member of the bar staff to open a fire door to let us in. We were then escorted through the bar which was full of wedding guests despite not being part of the official wedding venue. We were then told we would have to access our room via what even the staff member described as a back staircase. The manager later explained to me that they couldn’t stop the wedding party taking over the whole hotel because some of them were wedding guests. After many happy stays under the previous owners we have today left Matfen Hall for the last time because in our opinion it is now over-priced and provides a poor service.
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Date of stay: November 2021
Rooms
Location
Service
Room Tip: No bath in some rooms. The soundproofing in the rooms in the newer part of the hotel is very poor.
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2 Helpful votes
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PRICE RANGE
US$154 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
matfen hall hotel matfen, matfen hall newcastle upon tyne
LOCATION
United KingdomEnglandNorthumberlandMatfen
NUMBER OF ROOMS
53
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Frequently Asked Questions about Matfen Hall
Which popular attractions are close to Matfen Hall?
Nearby attractions include Go Ape Matfen (0.6 km), Belsay Hall, Castle and Gardens (6.4 km), and Aydon Castle (6.1 km).
What are some of the property amenities at Matfen Hall?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Matfen Hall?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Matfen Hall?
Yes, free parking is available to guests.
What are some restaurants close to Matfen Hall?
Conveniently located restaurants include Robin Hood Inn, The Errington Coffee House, and Vallum Tipi.
Are there opportunities to exercise at Matfen Hall?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Matfen Hall located near the city centre?
Yes, it is 0.2 km away from the centre of Matfen.
Are any cleaning services offered at Matfen Hall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Matfen Hall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Matfen Hall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Matfen Hall?
Many travellers enjoy visiting Market Cross (4.6 km).