Worst possible night sleep. Check in is over at the other hotel which is where they put all there prioritises. I paid £100 for the night to have a massive party in the room next door. The walls are so thin you could hear them sniffing drugs all night and the party finally finished around 7am - the time I've now got to go to work. Halls stuck of cannabis. Either put some security on or don't have the ordasity to call this place a 4star hotel worthy of a £100 a night stay.
Lovely room, clean, spacious and comfortable. Really enjoyed our stay but a little let down at the service in the Black Sheep eatery. Clearly short staffed, closed early, no chef for lunch and no cold sandwiches available. Lots of signs saying “ no table service” , “ due to unforeseen circumstances..closing early” ….Loved the room would stay again but hopefully food service will have improved. It seems at the moment all catering establishments are having staffing problems.
Check in was pleasant enough. You need to go to the Aztec Hotel opposite. The chap behind the reception desk was friendly and welcome, but not overly informative about where to eat or whether or not we could get breakfast or not. We chose the lodge due to the location to the M5. For £129 room only for the night, it was not worth it. The room itself was nice and clean, the fold out sofa bed however very creaky. Everytime a child moved it woke everyone up. During the night it was so hot in the room, even with the window open there was no air flow in the room. The bed felt like it was made of paper. Overall we had a very uncomfortable night. Because check in is in the other hotel across the road there was no one present in this building, security was non existent. There were a few loud inconsiderate families slamming doors and shouting in the corridor at midnight. Probably wouldn't stay here again. I'd recommend staying here if you have a dog. There seems to be some thoughtful amenities for the four legged guests. As for us, it really wasn't that re charging of a stay we would have liked. …
Nice family room and very clean. Check in was let down by Starbucks worker on reception. She was civil enough but lacked the usual enthusiasm when you check in. There is a sign that says ask for the price of the spa so I asked and she didn’t know and if I hadn’t asked her to find out she would’ve just left if there. Surprising she didn’t want the extra business for the sister hotel. Gave us key card and didn’t tell me what room we were in and where to go or what facilities were on site. Nice Starbucks cafe and the black sheep food and drink next door. Hotel is clean and we slept soundly.
I stayed here after my work Christmas party at The Aztec for the price of £69 for 1 night. My room was beautifully decorated, modern, clean and the bed was so comfy. As I didn’t check in until late, I was able to do so at The Aztec Hotel just opposite, this was no problem. I had a breakfast voucher included which I could spend at Starbucks next door which was great. I left my work phone in the room and didn’t realise until I arrived back home in Shropshire, I called the hotel and they located it and swiftly returned it to me via recorded post, I received it the next day - I’m so grateful. I will certainly stay here again next time I’m in Bristol for work :)