This is by far the worst hotel I think I’ve stayed in. When we got there they had no idea that I had even booked it. Although the lady gave us a room, there was no apology but more of an inconvenience. When we got to the room the bathroom was disgusting. Pubic hairs on the toilet!! Whilst getting ready to go out the door started to open and a lady walked in. A guest had been given a keycard to our room!! Luckily we had bloody clothes on!! When I told the front desk they really didn’t seem to fussed. The girl simply said. Oh sorry. When we got a drink from the bar there was pink lipstick left on my husbands pint glass. No apology given. Just a ‘let me change it’ They have no idea on how to deal with the public or how to apologise. I will not be coming back here.
Hotel needs updating especially the bathroom. (not a superior room as promised) Staff did not seem to know anything about the offer it was all a bit disorganised- wish we had known that 2 coachloads were staying as not enough staff to cope. Spa was good as no one else there.
Where should i begin !!!! We visited as my partners son was getting married at a nearby venue, so was convenient for us, and other guests. We were booked in for 5 nights...and had a superior room booked with breakfast.. The room was average...but very dated....but ok for our stay. The shower wasnt great due to the water pressure... Restaurant looked inviting, and on our 1st evening, had booked a meal ,as we were tired from a very long train journey.. The menu was uninspiring, But we ordered and the Starters were nice, Main courses were average.....The waitress took our drink orders, then i was told they didnt have the wine id ordered from the menu...so i settled for 2nd choice.. Breakfasts for the next2 days were pretty good....choice wise.... Then it gets worse.. The Brides mum had asked 3 different members of staff in advance if we could have 2 tables together on the day after the wedding, so we could all be together for breakfast...and some Just Married Banners put round the tables.. We all came down looking forward to this, and found nothing had been done !!! After finding a member of staff, they hurriedly laid up 2 tables, with just a brief apology...... There was a different Chef over the weekend, and the food was awful...Burnt dry Sausages, Greasy Eggs, and a chef that looked like he didnt want to be there...Also there were no glasses, cups and Juices etc were mostly empty... It could have spoilt what was a beautiful weekend. .The day after that, our breakfast was even worse....The fried eggs were sitting in grease, and every one had been broken..YOU DO NOT SERVE FOOD LIKE THAT !!!!! we didnt return for breakfast on our last day... We realise Covid has made staff problems.....But it seems like most of the staff need serious training in Customer service as most dont seem to have a clue how to deal with things. Or cant be bothered.. The Only Good thing we can really say about the staff ,Was our Lovely Housekeeping Lady Gemma, who truly was a star, and a pleasure to chat with. She made sure we had all we needed, and the young man behind the Bar on Friday Lunchtime, who found the wine id wanted straightaway, which no one else could. .It had been in the fridge all week strangely enough.!!!!!! This is a lovely Building that needs to be updated, And staff that need to be trained properly...Then things may improve...…
Very pleasant 1 night getaway. Good dinner and breakfast. Nice restaurant overlooking the garden. Tablecloths and linen napkins. Friendly helpful staff. Expected bigger bed in a superior room. Very comfortable, spacious, lounge/bar area with winding staircase. Hotel has lift but serves only one end of the hotel so caused bit of a problem as we had stairs to negotiate - my partner has bad knee and I am visually impaired. Had we asked I feel sure they would have changed our room if possible. However, nice view over the garden. Had been previously and would stay there again.
Stayed for 3 nights and enjoyed 3 great breakfasts. Rooms were clean, adequately furnished and comfortable. The TV sets are a bit on the small size but we didn't come away to stay in the room all the time. Had one evening meal in which was tasty from a decent selection. The hotel could do with a lick of paint on the outside and at some time some internal modernisation but it represents great value and was well positioned for all out needs on the A12 and A14. This was our third stay and we will definitely stay again when we next visit the area - which we do twice a year.