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The Swan

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377 Reviews from our TripAdvisor Community

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Showing 369: English reviews
Reviewed 26 January 2016 via mobile

We were recommended to stay at the swan while booking a table at a restaurant in Essex. When I rang to book the room I asked them to confirm that they were the swan near the restaurant we were due to dine at. I also explained that due to us travelling 160 miles for our reserved table that we would...

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Helpful?
1Thank chefsampson
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am sorry that there seemed to be some confusion with the details when you booked with us, I will ensure speak to the team to ensure that this doesn't happen again. I also apologise if we put a dampener on your rare night out, this was absolutely not our intention. Regards Rob

Leamington Spa UK
Reviewed 25 January 2016

Stayed 2 nights. Good location, close to Stansted, but in a lovely village. Good value. Rooms a tad tired - in need of redecoration/upgrade, otherwise extremely satisfactory. Staff very professional and friendly. Have stayed before, and will stay again.

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2Thank ohtobeinbocagrande
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. It is great to hear that you have revisited and would come again! We are working on some maintenance throughout the hotel at the moment so hopefully you will notice our efforts on your next visit! Regards Rob

West Sussex
Reviewed 24 January 2016

Arrived lunch time Saturday and had a drink and a light lunch in the bar as the room wasn't quite prepared. The Portuguese couple who run the hotel together could not have been more friendly and helpful. My fish finger sandwich was good as was the Abbott ale it was washed down with. My room (18) was in the Coach...

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1Thank FreddySalted
Kings Lynn
Reviewed 24 January 2016

Stayed 2 nights at this lovely Inn. We arrived early so had lunch in the bar. Reception by Daniel was warm and friendly, food was very good. Room was very comfortable. We were made very welcome so had dinner both nights. Jack and Nikita went out of their way to make our stay very enjoyable. We will return again.

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1Thank J0hnMarch
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am so pleased you had a lovely stay with us, and that Jack, Daniel and Nikita were stand out members of the team for you throughout your stay. Your review will be shared with them and the rest of the team. Rob

London, United Kingdom
Reviewed 17 January 2016

We stayed just for one night following a local wedding.We had a twin room (19) in the car park annexe.Admittedly it was a very cold night,and the room and bathroom was freezing.An old building with an old central heating system I suspect.Double duvets on the twin beds would have been nice too,as there was nothing to "tuck in!" Cleanliness in...

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Helpful?
Thank lindalindabevan
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am sorry that you did not enjoy your stay with us, the issues mentioned will be rectified immediately. I do hope you will try us again soon. Regards Rob

Thaxted, United Kingdom
Reviewed 15 January 2016

We saw an advert on Facebook for a burger night at The Swan so thought we'd try it. The food was excellent the burgers were moist and very tasty, my daughter had a burger from the kids menu & it was gone before we could ask her if she was enjoying it. The portions were a good size value for...

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Thank Claire H
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am pleased that you enjoyed your dinner with us, and that your daughter devoured hers too! We hope to see you again soon. Rob and the team at The Swan

Grays Thurrock, United Kingdom
Reviewed 12 January 2016

We have stayed here many times over the years. It's a lovely inn and a local pub that welcomes visitors which provides a good entertaining mix. Staff are always friendly and helpful. We were particularly entertained by the juggling staff demonstrating their cocktail making skills.

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Thank JohnKathyT
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am pleased that the team kept you entertained with their skills and you enjoyed your stay on this occasion, we look forward to welcoming you back again soon. Rob and the team at The Swan

Basildon, United Kingdom
Reviewed 10 January 2016

Have marked very good but probably more of a good, but definately better than average. The english breakfast wasnt great, we choose not to have this the 2nd morning! And the place could do with a refurb as a little tired. However we were assured by the manager that this was in the process as it had just changed hands....

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Thank Jennie M
cathy p, Guest Relations Manager at The Swan, responded to this review

It was our pleasure! Your comments will be shared with the breakfast team to ensure breakfast standards are just as good as lunch and dinner. Thank you for visiting and we hope to see you again. Rob and the team at The Swan

Essex Uk
Reviewed 5 January 2016

The assistant Managers Jake and Nikkita worked very hard to make our stay enjoyable. They remembered our names. Asked us if we were pleased with our stay. Made us very welcome. The food was good. The breakfast exceptional. We felt so at home we made friends with fellow guests and stayed chatting during the day. We did two walks around...

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Helpful?
Thank Maureen H
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. Jack and Nikita will be thrilled with your kind words which will be shared with them. We do hope you will visit again soon for more of the same. Rob and the team at The Swan

Romford, United Kingdom
Reviewed 5 January 2016

First time at Swan, although we have had many previous New Year Greene King breaks at other hotels. Lovely traditional pub in a great location, with plenty of good walks. Rooms and beds very comfortable. Staff very friendly. Entertainment on New Year's Eve was great - Bryan Adams tribute! Better than watching the real thing on TV! Food was a...

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Thank Michelle030044
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am thrilled to hear you enjoyed your New Years stay at The Swan, we will take your comments about the food on board and up our game next year! We look forward to welcoming you back again soon. Rob and the team at The Swan

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
The Swan
The Swan
Cuisines: Bar, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included

Additional Information about The Swan

Address: The Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Price Range: $94 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Swan 3*
Number of rooms: 21
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Questions & Answers

Here's what travellers have asked, with answers from The Swan staff and other travellers.
3 questions
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Questions? Get answers from The Swan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15 to 18 are in a separate block and a little noisy”
849JimO, 22 Apr 2017 | Read review
“Rooms in the main hotel are quieter. Outer blocks have little insulation above ground floor rooms, & the outside doors noisily slam shut.”
F5442HHpeterg, 11 Apr 2017 | Read review
“Rooms 15, 16, 17, 18 - away from the main building”
82adrians, 3 Apr 2017 | Read review
“Request rooms 3 or 4”
719gemmat, 9 Jan 2017 | Read review
“Try to get a room in the pub itself”
Ben460, 5 Jan 2017 | Read review
5 of 5