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Hartsfield Manor Betchworth

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419 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Reviewed yesterday NEWvia mobile

I have stayed here every week for the last few weeks what a gem of a hotel ! Fantastic setting very comfortable especially the lodge. But what makes it so special is the staff all of them are stars - the welcome even remember my name nothing is too much trouble. Thank you keep up the great work

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Helpful?
Thank Eileen C
Reviewed 4 days ago NEWvia mobile

Just awful! Service was appalling. we had to double check everything from start to finish and tell staff how to do the job. Receptionist was very unhelpful. Room service took 2 hours and was stone cold. They tried to close bar early, even though they had agreed otherwise. Took 3 weeks and email to GM to get group booking sorted....

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Thank Juliette C
Surrey, United Kingdom
Reviewed 1 week ago via mobile

We stayed here to celebrate our first wedding anniversary and a 60th birthday, we returned here as we were married here the year before. Although the hotel was not busy the food and service was excellent, there was a slight mix up with our booking as we wanted dinner in the restaurant but was told on arrival that it was...

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Thank Nichode
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to review your celebration at Hartsfield Manor. I am thoroughly delighted to read such a positive review. Firstly, I would like to apologise for the miscommunication that you encountered. But i am delighted that we could rectify the situation for you. However, I am pleased that you enjoyed the food and the...

Reviewed 1 week ago via mobile

We booked this hotel as it's a short drive away from the denbies wine estate. It was a lovely manor house in a village. Even with a party going on it was nice and quiet. The grounds and the hotel were just lovely staff were good but very slow at check in. The rooms were nice but the bathroom could...

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Thank Steph G
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to review Hartsfield Manor. I am delighted to read your lovely comments in regards to the breakfast service and our spectacular grounds. I am however disappointed to hear you came across a few issues. The slowness of your check in and the bathroom not being cleaned to the standard you expected, I...

London, United Kingdom
Reviewed 1 week ago

We held a wellbeing retreat here on the 26th November 2016. The main house of the hotel is gorgeous and the grounds are fantastic for walking and reflecting. The conference rooms are typical for this kind of place. They are clean, tidy and spacious but lacking in character; plain and a little dull. The facilities were good though and we...

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Helpful?
Thank fionadoransmith
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write this review of your stay at Hartsfield Manor. I am pleased that your event with us was successful and that Robyn was very attentive to your needs. However, I am sorry to hear that you encountered an issue with the food being brought out a little too early but I...

Norwich, United Kingdom
Reviewed 2 weeks ago via mobile

2nd stay here and should not have come back. The first time, the restaurant was understaffed and the food arrived late & partly cooked. Both times, on booking, my room was at the entrance to the hotel grounds, 400 - 500 yards from the actual hotel. This was not detailed when booking, otherwise I wouldn't have. Obviously not good if...

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Thank Robert H H
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write your review of Hartsfield Manor. I am disappointed to read this negative review on TripAdvisor. Firstly I would like to apologise for the issues you came across during your stay with us. Rest assured I will discuss with our front of house team regarding the under staffing issue and the...

London, United Kingdom
Reviewed 3 weeks ago via mobile

I recently spent 3 days in this place for a course and I must say it was very disappointing. I was allocated to a room outside the manor in a newish charmless building (although the price was the same as people staying in the actual manor). It was extremely cold outside and the heating was out of order in that...

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Thank AnnMo83
Management response:

Dear AnnMo83, Thank you for taking the time to write a review onto tripadvisor. I am sorry to read that the service did not live up to expectation; rest assured your comments are taken very seriously and have been discussed extensively with my management team to improve our standards and service where ever possible. I do apoligise about the heating...

Reigate, United Kingdom
Reviewed 3 weeks ago via mobile

My brother and his new wife live and were married quietly in Miami earlier this year...our very large UK family wanted to celebrate their marriage during their long awaited visit here. At short notice, just one week, The Hartsfield Manor created the most wonderful and perfect 'surprise' occasion for them and us all. Luke Neems, an absolute credit to The...

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Thank Janbojo
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write this review and I am thoroughly delighted to read such a lovely review and i am so glad that you had a wonderful lunch and that Luke attended to your every need. I will be sure to pass on all your lovely comments to the staff and I do hope...

Victoria BC
Reviewed 3 weeks ago via mobile

Great place to get away from it all, peaceful setting with traditional country house appeal The room we were allocated was a little disappointing as it was in a detached wing and not in the main hotel. The room was quite small in size and claustrophobic. The breakfast in the morning was excellent but the impression of it finishing at...

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Helpful?
Thank Albert R
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write this review of your stay at Hartsfield Manor. I am delighted to read this positive review. In regards to the breakfast, I am sorry that hear that you felt this way, I have passed on your comments about the movement of tables onto to my operations manager and we will...

Malvern, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here for a course with my company and was immediately made to feel like I had gone back in time to university. Not in a good way. The annex we were put in has small rooms with beds that are neither single nor double. The walls are thin, ergo moist. It was also cold in the room and really...

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Helpful?
Thank finedinewine
njarousseau, General Manager at Hartsfield Manor Betchworth, responded to this review

Dear Guest, Thank you for taking the time to write your review. I am disappointed to read your comments. I am sorry that hear that you felt this way during your stay. I have passed on your comment about the lack of communication onto to the relevant department and we will look into this issues, to ensure it does not...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast Available

Additional Information about Hartsfield Manor Betchworth

Address: Hartsfield Manor Sandy Lane | Betchworth, Betchworth RH3 7AA, England (Formerly De Vere Hartsfield Manor)
Region: United Kingdom > England > Surrey > Betchworth
Price Range: $80 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hartsfield Manor Betchworth 4.5*
Number of rooms: 50
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Hartsfield Manor Hotel Betchworth
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know if there is one?!”
 of 5 bubbles X5387ZPtinac, 5 Nov 2016 | Read review
“Ask for a room in the main building”
 of 5 bubbles Andrew796S, 27 Oct 2016 | Read review
“Stay in main building - best views from front of hotel”
 of 5 bubbles lyndaT747, 11 Sep 2016 | Read review
“do not go when a wedding is on”
 of 5 bubbles , 5 Sep 2016 | Read review
“Find out if there is a wedding on. It's a popular venue for these so more noisy and main building rooms could be sold out.”
 of 5 bubbles BrianD287, 28 Aug 2016 | Read review
5 of 5
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